Panasonic DA-PC700 manual Troubleshooting 209

Page 223

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

15.1 When Problems Occur

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Condition

 

 

 

 

 

 

 

 

Cause

 

 

 

 

 

 

 

 

 

 

Treatment

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Cannot print.

Is the interface cable securely

 

 

Turn the switch off and check the

 

connected?

 

 

interface cable connection.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Is the interface card activated?

 

 

Check the port status of the

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

interface.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

"Chapter 13 Configuring by

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

the Tools Mode Screen"

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

When the printer and the host

 

 

By default, the bidirectional

 

computers are connected by a

 

 

communication setting of the printer

 

parallel interface cable, the host

 

 

is set to ON. If the host computer is

 

computer is not responding to

 

 

not responding to bidirectional

 

bidirectionalcommunication.

 

 

communication, printing cannot be

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

done. In this case, turn the

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

bidirectionalcommunicationsetting

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

to OFF from the printer control

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

panel and then print again.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

"Chapter 13 Configuring by

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

the Tools Mode Screen"

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Is the operating environment of the

 

 

Check the operating environment

 

host computer correctly set?

 

 

of the host computer such as the

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

printer driver.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Is the memory capacity enough?

 

 

Contact your authorized Panasonic

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

representative to install additional

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

memory.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

When the memory capacity is

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

not enough, the printer will

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

disable the interface

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

automatically and reboot.

 

 

 

 

 

Printing is done on a paper

Is a different paper size being set?

 

 

Replace with the correct paper size

size different from the one

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

and print again.

specified in the printing

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Operating Instructions (For

instruction.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Copier)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Cannot print although

1. Is Tools Mode>Common

 

 

Set Print Mode:Forced Print to

paper size has been set

 

Settings>System Setup>Print

 

 

Yes (Change Size). Once this is

andprintinginstruction

 

Mode:Forced Print set to No

 

 

done, the paper tray with the closest

sent. The following

 

(Cancel Print)?

 

 

paper size to the specified size will

message is also printed in

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

be selected for printing if there is no

the print history report:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

such size in the selected paper tray.

"APS Disabled (APS OFF

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

2. Are all the trays in Tools

 

 

Set the paper tray to be used for

or Machine Malfunction)".

 

Mode>Common Settings>

 

 

APS (Auto Paper Selection) to

 

 

 

 

 

 

Paper Tray Attributes>Trays

 

 

Enable.

 

 

for APS/ATS set to Disable?

 

 

 

 

 

 

 

 

"Chapter 13 Configuring by

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

the Tools Mode Screen"

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

15

Troubleshooting

209

Image 223
Contents DA-PC700 TRADEMARKS/COPYRIGHTS Preface Manual bundled with the main unit i.e. the copier Types of ManualsManuals bundled with the Printer/Scanner Unit Organization Using These Operating InstructionsIii Precautions and Limitations Using Internet ServicesSetting Print Mode Configuring by the Tools Mode ScreenAll kinds of buttons e.g. Click OK ConventionsIcons used in this manual Bold facePrecaution for power and earth connection Safety NotesTable of Contents Setup for the Direct Print Utility Chapter Installing/ Configuring the Printer DriversViii Setup for Windows Networking Chapter Setup for TCP/IP Windows NT/WindowsSetup for NetWare Chapter Printing Reports/Lists Chapter Using the Internet Printing ProtocolUsing Internet Services Setting Print ModePrecautions and Limitations Configuring by the Tools Mode ScreenChapter Troubleshooting Appendix XiiOverview of the Printer Back View Parallel interface connectorEthernet interface connector Main Components and Their FunctionsOverview of the Printer Using the Touch Panel DisplayConnect the cable and make the necessary set- tings Getting Ready to PrintWhen connecting to a network Special Features Printer Setting Printer Environment Network Printer Environments TCP/IP Direct Print Utility for Windows 95/98/Me TCP/IP for Windows NT 4.0/Windows NetWare AppleTalk for MacintoshToken Ring Internet printingFlow of Setting Setting IP Address for Network EnvironmentSetting method Select Print/Scan Mode Settings Using Touch Panel Display for SettingSetting IP address/subnet mask/gateway address ProcedureSelect Specify Address Select Network SettingsTouch Exit Tools Machine will be rebootedChecking/Setting Dhcp Environment Activating Port Setting PortSelect Port Status and then touch Change Settings Select Print/Scan Mode Settings Select Port SettingsSelect LPD Select Save Select Close twice Select EnableSelect Exit Tools Other setting itemsUsing the Power Saver Mode Power SaverAutomatic Power Saver Mode CD-ROM About the AttachedThis page is intentionally left blank Setup Parallel Connecting Interface CablesEthernet SetupEthernet interface supports the following types of cable Uses Memory AllocationSuggested Values Useful Operations For Windows Flow of PrintingOnline Help Basic Way of PrintingUseful Operations Checking Job Status Check the contents and touch ExitCancelling Jobs in Process Cancelling Printing From PrinterCancelling Jobs in the Printer Outputting Waiting Jobs Forced OutputtingOutputting in Emulation Mode Select Print Mode Switching Printer to OfflinePrinting vs Copying Scanning This page is intentionally left blank This page is intentionally left blank This page is intentionally left blank This page is intentionally left blank Installing Configuring Printer Drivers About the Printer Drivers Installation/Configuration MethodsSettings on the Printer Select Print/Scan Mode SettingInstalling/Configuring the Printer Drivers Installing/Uninstalling Printer DriversFor a Local Printer Installing/Uninstalling the Printer Drivers For Windows 95/98/Me Click Add Network Port For a Network PrinterUninstalling the Printer Drivers Installing/Uninstalling the Printer Drivers Accessing the Printer Properties Dialog Box Configuring the Printer DriversFor Windows 95/98/Me For Windows NT 4.0/Windows Accessing the printer properties dialog boxSetting the Printer Properties Paper Source Options PrinterPaper Output Options Restore Defaults Error ReportJob Owner Settings Auto ConfigurationJob Type Paper/OutputPaper Source Paper SizePaper sizes available for each paper source are as follows Output DestinationCustom Paper Size Copies defaultImage Orientation Sided PrintOutput Options Collate SettingsFinishing Apply one staple at the bottom-left corner of paper Apply one staple at the top-right corner of paperApply two staples at the left edge of paper Apply two staples at the right edge of paperPunch Position First Sheet EMF Spooling for Windows NT 4.0/Windows 2000 default offGraphics Graphics ModeHalftone Use Printer TrueType Fonts default on Image Enhancement default onAll Texts to Black default off TrueType ModeCreate Overlay Halftone Color Adjustment for Windows NT 4.0/WindowsOverlays Load OverlaySelected Overlay status Delete OverlayDelete All Query Page OverlayNo page border is drawn Layout ModeMulti-Upavailable when Multi-Upis selected for Layout Mode LayoutBooklet Creation Top Left Top Right Center default Bottom Left Bottom Right Zoom available when Zoom is selected for Layout ModeCustom None defaultPoster available when Poster is selected for Layout Mode ShadowWatermarks Procedure to create a watermark is as followsProcedure to edit a watermark is as follows Procedure to delete a watermark is as followsBackground To print a watermark, the options available includeThis page is intentionally left blank Setup for Direct Print Utility Target computers must meet all the following requirements Using the Direct Print UtilitySystem Configuration Target Computers Windows 95/98/MeSetup for the Direct Print Utility Flow of SetupWhen the LPD Port is Disabled Setup of the PrinterSetup of the Printer Other Settings Overview Installing the Direct Print UtilitySetting the TCP/IP Protocol Procedure to install the Direct Print Utility is as follows Installation ProcedureRestart the system for the installation to complete Setting the Port Click Add Port Click the Details tabEnter a name for identifying the printer Port NameIP Address Status Indication Status Indication Uninstalling Uninstalling This page is intentionally left blank TCP/IP Setup for TCP/IP Windows NT/Windows Setting the LPD Port to Enable Setup for the PrinterWindows NT/Windows Setup for TCP/IP 2000 Setup for the Printer Windows NT/Windows Setup for TCP/IP 2000 Select Exit Tools Other Settings For Windows NT 4.0/Windows Setup for Windows NT100 Setup for Windows Networking System Structure Introduction102 103 Setup for Windows Networking Setup ProcedureInstall the printer driver to the host computer Activating Port and Setting Protocol Setting NetBEUI in Printer104 Select SMB 105 Setup for Windows Networking106 107 Setup for Windows Networking Defining IP Address Setting TCP/IP in Printer108 109 Setup for Windows Networking 110 Refer to 7.2.2 Other SettingsChanging Printer Workgroup Name 111 Setup for Windows NetworkingThrough Windows Networking Close message.txt 112113 Setting format of config.txtActivation of NetBEUI protocol On/Off Activation of Dhcp On/Off Wins Dhcp Resolve 114Example of config.txt 115 Setup for Windows NetworkingPreparation for Auto Driver Downloading Auto Driver Downloading116 117 Setup for Windows Networking 118 Auto Downloading of Printer Driver119 Setup for Windows Networking 120 Setup for NetWare Target computers must meet the following requirements Using NetWareTarget Computers 122Following frame types are supported Setup for NetWare 123Interface Printer supports the following types of Ethernet interface124 Setup for NetWareSetup for NetWare 125 Setting the Port to EnableActivate the NetWare¨ port by the following procedure Select NetWare 126Setup for NetWare 127 128 Printing the Printer Settings ListSetup for NetWare 129 Setup for the ClientWindows 95/98/Me, Windows NT 4.0 or Windows This page is intentionally left blank Using Internet Printing Protocol 132 System EnvironmentEssential system environment is as follows Define the IP address Using the Internet Printing Protocol 133IPP DNS 134Using the Internet Printing Protocol 135 Setup of the Printer Installing the Printer Driver136 Screen to select the printer driver appears Using the Internet Printing Protocol 137Click Have Disk Manufacturers files from, and then click OK138 Using Internet Services Structure of the Internet Services Screen Using Internet Services140 Browsers Using Internet Services 141Target Host Computers and Browsers Host computersFor Netscape Communicator Configuring BrowserChecking Browsers 142Checking Proxy Server and Port Number Using Internet Services 143Proxy server setting Port number settingActivating Internet Service Configuring Printer144 Select Enable and then touch Save Using Internet ServicesSelect Port Settings Select Internet Service With Port Status selected, touch Change Settings146 Other Internet Service Settings ItemsSelect Close twice until the screen at is displayed Activating Browser Using Internet Services 147Activating Browser Help Screen of the Internet Services is displayed148 Setting Print Mode 150 Print Mode OperationMenu Item Description PCL 6 SettingsList of PCL 6 Settings Items Setting Print Mode 151152 Setting Print Mode 153 ISO-6 ISO 6 Ascii 154Spaced font is selected Setting Print Mode 155156 Setting ProcedureSelect Print Mode from the menu screen Touch PCL6 SettingsSetting Print Mode 157 This page is intentionally left blank Printing Reports/Lists Types Types of Reports/ListsTypes and Paper Sizes 160Printing result Printer Settings ListAbout Printer Settings List Printing Reports/Lists 161162 Printing Reports/Lists 163 Job History ReportAbout Job History Report ERR 164Printing Reports/Lists 165 166 Error History ReportAbout Error History Report Prints information related to printer errorsPrinting Reports/Lists 167 168 PCL Settings ListAbout PCL Settings Prints the PCL settings of the printerPrinting Reports/Lists 169 170 PCL Fonts ListAbout PCL Fonts List Printing Reports/Lists 171 172 PostScript Fonts ListAbout PostScript Fonts List Printing Reports/Lists 173 174 Print Meter ReportAbout Print Meter Report Printing Reports/Lists 175 About PostScript Settings List PostScript Settings List176 Printing Reports/Lists 177 Following items will be included in the list Mailbox Size Stored Print Job List178 About Stored Print Job ListPrinting Reports/Lists 179 180 How to Print Report/ListSelect Print Report/List Configuring By the Tools Mode Screen Displaying the Tools Mode Screen Tools Mode182 183 Exiting the Tools Mode ScreenConfiguring by the Tools Mode Screen Select Exit Tools on the Tools Mode screenCommon Settings System/Meter Settings184 Configuring by the Tools Mode Screen 185 186 Copy Mode SettingsConfiguring by the Tools Mode Screen 187 Print/Scan Mode SettingsInput no more than 12 characters from A-Z, 0-9 and space 188Configuring by the Tools Mode Screen 189 SMB 190Connected to any other salutation protocol Configuring by the Tools Mode Screen 191IPP 192Configuring by the Tools Mode Screen 193 194 Configuring by the Tools Mode Screen 195 196 Select Enable Select SavePrecautions Limitations General When switching on/off powerWhen cancelling printing When initialized hard diskWhen using the finisher with the puncher attached Precautions and Limitations 199Setting Printer On Using NetWare200 For Bindery Setting ServerPrecautions and Limitations 201 For NDS202 Using Token Ring Interface PortDuring Printing OthersPrecautions and Limitations 203 On Using TCP/IP LPDDuring Setup During Switching Power On/OffTake note of the following when printing When LPD Spool is set to Off non-spool modeWhen LPD Spool is set to Hard Disk or Memory spool mode When the IP address or computer name is changedPrecautions and Limitations On Using SMB205 Deleting jobs When SMB Spool is set to Hard Disk or Memory spool modeWhen printer is in offline mode 206Troubleshooting Condition Cause Treatment When Problems OccurExit the Tools Mode screen 208Troubleshooting 209 Raster for Graphics Mode. Or 210Stop Tray will result in paper Troubleshooting 211Jam. Or the message Put XX-sized paper is Displayed 212 When the Print Quality is PoorPaper used is not suitable Replace with suitable paper Troubleshooting 213214 Paper has moisture Replace with new paper Troubleshooting 215216 Unable to print Network ErrorFollowing port . Click Spool Settings to display its Troubleshooting 217218 Printer is not PrintingCause Verification Action Troubleshooting 219 Set NCP Packet Signature Option=X X 0, 1 or 220Troubleshooting 221 When Switch Off the Power AppearsUnable to Obtain Desired Print Results 222 No NotificationWhen Using Windows 95/98/Me Using TCP/IPTroubleshooting 223 Unable to obtain the desired print results When Using Windows NTWhen the printer is not printing 224Troubleshooting 225 Using SMBPrinter is not Found Cannot Delete Documents from the Printer Window Cannot Print226 Cannot Perform Auto Driver Downloading Troubleshooting 227228 Appendix Specifications of the Printer Main Specifications230 Appendix 231 Printing AreaPin arrangement Connectors and Allocation SignalShape of the connector 232All connections adhere to the Ieee 1284 connector standard Meaning of the signalsAppendix 233 234 Using OverlaysPrinting Data Combined Creating an OverlayAppendix 235 Printing with an OverlayNext, print your data with the overlay Secured Print Printing Secured PrintSample Set Jobs 236Appendix 237 Storing Secured Print/Sample Set Jobs238 Printing Secured Print/Sample Set JobsAppendix 239 Following screen appears For Secured Print job 240Glossary Glossary241 242 243 SymbolIndex IndexIndex 244245 This page is intentionally left blank Memo Warranty
Related manuals
Manual 65 pages 24.1 Kb