Panasonic DA-PC700 manual Using SMB, Printer is not Found, Troubleshooting 225

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15.6Using SMB

This section provides information on the possible causes, verifying methods and recommended actions pertaining to errors which may occur when using the printer with SMB.

15.6.1 The Printer is not Found

Cause	Verification	Action
The transport protocol used by	On the client computer, you can	Specify similar transport protocol for
the client computer and printer	find the printer when searching it as	SMB in the printer and every client
is different.	another computer (Start > Find >	computer.
	Other computer) but not when
	searching it in the Network
	Neighborhood.
There are multiple browsers.	(same as above)	When there are multiple client
		computers within the same
		workgroup, change the Auto Master
		Mode in the config.txt file to Off,
		and then reboot the printer.

The network (subnet) is wrong.	(same as above)	When the printer and client computer
		is in a different network, contact
		your system administrator.
Name search of the host name is	When specifying the printer IP	Check the settings of the config.txt
not working correctly (for TCP/	address and the responded Host	file (WINS Primary Server, WINS
IP)	Name do not respond to the PING	Secondary Server, Subnet Mask)
	command issued.	with the settings on the client
		computer (e.g. WINS, DNS,
		LMHOST).

The host name specified already	Check if Status of SMB on the	Change the Host Name of the
exists in the printer.	Printer Settings List indicates that	config.txt file to another name not in
	the host name is repetitive.	use.
		Or, change the host name used by
		Internet Services to another name not
		in use.
		Or, reset the printer settings to
		default values.

15

Troubleshooting

225

Image 239

Contents DA-PC700 TRADEMARKS/COPYRIGHTS Preface Manuals bundled with the Printer/Scanner Unit Types of ManualsManual bundled with the main unit i.e. the copier Iii Using These Operating InstructionsOrganization Precautions and Limitations Using Internet ServicesSetting Print Mode Configuring by the Tools Mode ScreenAll kinds of buttons e.g. Click OK ConventionsIcons used in this manual Bold facePrecaution for power and earth connection Safety NotesTable of Contents Viii Chapter Installing/ Configuring the Printer DriversSetup for the Direct Print Utility Setup for NetWare Chapter Setup for TCP/IP Windows NT/WindowsSetup for Windows Networking Chapter Printing Reports/Lists Chapter Using the Internet Printing ProtocolUsing Internet Services Setting Print ModeChapter Troubleshooting Configuring by the Tools Mode ScreenPrecautions and Limitations Appendix XiiOverview of the Printer Back View Parallel interface connectorEthernet interface connector Main Components and Their FunctionsOverview of the Printer Using the Touch Panel DisplayConnect the cable and make the necessary set- tings Getting Ready to PrintWhen connecting to a network Special Features Printer Setting Printer Environment Network Printer Environments TCP/IP Direct Print Utility for Windows 95/98/Me TCP/IP for Windows NT 4.0/Windows NetWare AppleTalk for MacintoshToken Ring Internet printingSetting method Setting IP Address for Network EnvironmentFlow of Setting Select Print/Scan Mode Settings Using Touch Panel Display for SettingSetting IP address/subnet mask/gateway address ProcedureSelect Specify Address Select Network SettingsTouch Exit Tools Machine will be rebootedChecking/Setting Dhcp Environment Activating Port Setting PortSelect LPD Select Print/Scan Mode Settings Select Port SettingsSelect Port Status and then touch Change Settings Select Save Select Close twice Select EnableSelect Exit Tools Other setting itemsAutomatic Power Saver Mode Power SaverUsing the Power Saver Mode CD-ROM About the AttachedThis page is intentionally left blank Setup Parallel Connecting Interface CablesEthernet interface supports the following types of cable SetupEthernet Suggested Values Memory AllocationUses Useful Operations For Windows Flow of PrintingUseful Operations Basic Way of PrintingOnline Help Checking Job Status Check the contents and touch ExitCancelling Jobs in Process Cancelling Printing From PrinterCancelling Jobs in the Printer Outputting Waiting Jobs Forced OutputtingOutputting in Emulation Mode Select Print Mode Switching Printer to OfflinePrinting vs Copying Scanning This page is intentionally left blank This page is intentionally left blank This page is intentionally left blank This page is intentionally left blank Installing Configuring Printer Drivers About the Printer Drivers Installation/Configuration MethodsSettings on the Printer Select Print/Scan Mode SettingFor a Local Printer Installing/Uninstalling Printer DriversInstalling/Configuring the Printer Drivers Installing/Uninstalling the Printer Drivers For Windows 95/98/Me Click Add Network Port For a Network PrinterUninstalling the Printer Drivers Installing/Uninstalling the Printer Drivers For Windows 95/98/Me Configuring the Printer DriversAccessing the Printer Properties Dialog Box For Windows NT 4.0/Windows Accessing the printer properties dialog boxSetting the Printer Properties Paper Output Options PrinterPaper Source Options Restore Defaults Error ReportJob Owner Settings Auto ConfigurationJob Type Paper/OutputPaper Source Paper SizePaper sizes available for each paper source are as follows Output DestinationCustom Paper Size Copies defaultImage Orientation Sided PrintFinishing Collate SettingsOutput Options Apply one staple at the bottom-left corner of paper Apply one staple at the top-right corner of paperApply two staples at the left edge of paper Apply two staples at the right edge of paperPunch Position First Sheet EMF Spooling for Windows NT 4.0/Windows 2000 default offHalftone Graphics ModeGraphics Use Printer TrueType Fonts default on Image Enhancement default onAll Texts to Black default off TrueType ModeCreate Overlay Halftone Color Adjustment for Windows NT 4.0/WindowsOverlays Load OverlaySelected Overlay status Delete OverlayDelete All Query Page OverlayNo page border is drawn Layout ModeMulti-Upavailable when Multi-Upis selected for Layout Mode LayoutBooklet Creation Top Left Top Right Center default Bottom Left Bottom Right Zoom available when Zoom is selected for Layout ModeCustom None defaultPoster available when Poster is selected for Layout Mode ShadowWatermarks Procedure to create a watermark is as followsProcedure to edit a watermark is as follows Procedure to delete a watermark is as followsBackground To print a watermark, the options available includeThis page is intentionally left blank Setup for Direct Print Utility Target computers must meet all the following requirements Using the Direct Print UtilitySystem Configuration Target Computers Windows 95/98/MeSetup for the Direct Print Utility Flow of SetupWhen the LPD Port is Disabled Setup of the PrinterSetup of the Printer Other Settings Overview Installing the Direct Print UtilitySetting the TCP/IP Protocol Procedure to install the Direct Print Utility is as follows Installation ProcedureRestart the system for the installation to complete Setting the Port Click Add Port Click the Details tabIP Address Port NameEnter a name for identifying the printer Status Indication Status Indication Uninstalling Uninstalling This page is intentionally left blank TCP/IP Setup for TCP/IP Windows NT/Windows Windows NT/Windows Setup for TCP/IP 2000 Setup for the PrinterSetting the LPD Port to Enable Setup for the Printer Windows NT/Windows Setup for TCP/IP 2000 Select Exit Tools Other Settings 100 Setup for Windows NTFor Windows NT 4.0/Windows Setup for Windows Networking 102 IntroductionSystem Structure Install the printer driver to the host computer Setup Procedure103 Setup for Windows Networking 104 Setting NetBEUI in PrinterActivating Port and Setting Protocol Select SMB 105 Setup for Windows Networking106 107 Setup for Windows Networking 108 Setting TCP/IP in PrinterDefining IP Address 109 Setup for Windows Networking 110 Refer to 7.2.2 Other SettingsThrough Windows Networking 111 Setup for Windows NetworkingChanging Printer Workgroup Name Close message.txt 112Activation of NetBEUI protocol On/Off Setting format of config.txt113 Activation of Dhcp On/Off Wins Dhcp Resolve 114Example of config.txt 115 Setup for Windows Networking116 Auto Driver DownloadingPreparation for Auto Driver Downloading 117 Setup for Windows Networking 118 Auto Downloading of Printer Driver119 Setup for Windows Networking 120 Setup for NetWare Target computers must meet the following requirements Using NetWareTarget Computers 122Following frame types are supported Setup for NetWare 123Interface Printer supports the following types of Ethernet interface124 Setup for NetWareActivate the NetWare¨ port by the following procedure Setting the Port to EnableSetup for NetWare 125 Select NetWare 126Setup for NetWare 127 128 Printing the Printer Settings ListWindows 95/98/Me, Windows NT 4.0 or Windows Setup for the ClientSetup for NetWare 129 This page is intentionally left blank Using Internet Printing Protocol Essential system environment is as follows System Environment132 Define the IP address Using the Internet Printing Protocol 133IPP DNS 134Using the Internet Printing Protocol 135 Setup of the Printer Installing the Printer Driver136 Screen to select the printer driver appears Using the Internet Printing Protocol 137Click Have Disk Manufacturers files from, and then click OK138 Using Internet Services 140 Using Internet ServicesStructure of the Internet Services Screen Browsers Using Internet Services 141Target Host Computers and Browsers Host computersFor Netscape Communicator Configuring BrowserChecking Browsers 142Checking Proxy Server and Port Number Using Internet Services 143Proxy server setting Port number setting144 Configuring PrinterActivating Internet Service Select Enable and then touch Save Using Internet ServicesSelect Port Settings Select Internet Service With Port Status selected, touch Change SettingsSelect Close twice until the screen at is displayed Other Internet Service Settings Items146 Activating Browser Using Internet Services 147Activating Browser 148 Screen of the Internet Services is displayedHelp Setting Print Mode 150 Print Mode OperationMenu Item Description PCL 6 SettingsList of PCL 6 Settings Items Setting Print Mode 151152 Setting Print Mode 153 ISO-6 ISO 6 Ascii 154Spaced font is selected Setting Print Mode 155156 Setting ProcedureSelect Print Mode from the menu screen Touch PCL6 SettingsSetting Print Mode 157 This page is intentionally left blank Printing Reports/Lists Types Types of Reports/ListsTypes and Paper Sizes 160Printing result Printer Settings ListAbout Printer Settings List Printing Reports/Lists 161162 About Job History Report Job History ReportPrinting Reports/Lists 163 ERR 164Printing Reports/Lists 165 166 Error History ReportAbout Error History Report Prints information related to printer errorsPrinting Reports/Lists 167 168 PCL Settings ListAbout PCL Settings Prints the PCL settings of the printerPrinting Reports/Lists 169 About PCL Fonts List PCL Fonts List170 Printing Reports/Lists 171 About PostScript Fonts List PostScript Fonts List172 Printing Reports/Lists 173 About Print Meter Report Print Meter Report174 Printing Reports/Lists 175 176 PostScript Settings ListAbout PostScript Settings List Printing Reports/Lists 177 Following items will be included in the list Mailbox Size Stored Print Job List178 About Stored Print Job ListPrinting Reports/Lists 179 Select Print Report/List How to Print Report/List180 Configuring By the Tools Mode Screen 182 Tools ModeDisplaying the Tools Mode Screen 183 Exiting the Tools Mode ScreenConfiguring by the Tools Mode Screen Select Exit Tools on the Tools Mode screen184 System/Meter SettingsCommon Settings Configuring by the Tools Mode Screen 185 186 Copy Mode SettingsConfiguring by the Tools Mode Screen 187 Print/Scan Mode SettingsInput no more than 12 characters from A-Z, 0-9 and space 188Configuring by the Tools Mode Screen 189 SMB 190Connected to any other salutation protocol Configuring by the Tools Mode Screen 191IPP 192Configuring by the Tools Mode Screen 193 194 Configuring by the Tools Mode Screen 195 196 Select Enable Select SavePrecautions Limitations General When switching on/off powerWhen cancelling printing When initialized hard diskWhen using the finisher with the puncher attached Precautions and Limitations 199200 On Using NetWareSetting Printer For Bindery Setting ServerPrecautions and Limitations 201 For NDS202 Using Token Ring Interface PortDuring Printing OthersPrecautions and Limitations 203 On Using TCP/IP LPDDuring Setup During Switching Power On/OffTake note of the following when printing When LPD Spool is set to Off non-spool modeWhen LPD Spool is set to Hard Disk or Memory spool mode When the IP address or computer name is changed205 On Using SMBPrecautions and Limitations Deleting jobs When SMB Spool is set to Hard Disk or Memory spool modeWhen printer is in offline mode 206Troubleshooting Condition Cause Treatment When Problems OccurExit the Tools Mode screen 208Troubleshooting 209 Stop 210Raster for Graphics Mode. Or Jam. Or the message Put XX-sized paper is Displayed Troubleshooting 211Tray will result in paper 212 When the Print Quality is PoorPaper used is not suitable Replace with suitable paper Troubleshooting 213214 Paper has moisture Replace with new paper Troubleshooting 215216 Unable to print Network ErrorFollowing port . Click Spool Settings to display its Troubleshooting 217Cause Verification Action Printer is not Printing218 Troubleshooting 219 Set NCP Packet Signature Option=X X 0, 1 or 220Unable to Obtain Desired Print Results When Switch Off the Power AppearsTroubleshooting 221 222 No NotificationTroubleshooting 223 Using TCP/IPWhen Using Windows 95/98/Me Unable to obtain the desired print results When Using Windows NTWhen the printer is not printing 224Printer is not Found Using SMBTroubleshooting 225 226 Cannot PrintCannot Delete Documents from the Printer Window Cannot Perform Auto Driver Downloading Troubleshooting 227228 Appendix 230 Main SpecificationsSpecifications of the Printer Appendix 231 Printing AreaPin arrangement Connectors and Allocation SignalShape of the connector 232Appendix 233 Meaning of the signalsAll connections adhere to the Ieee 1284 connector standard 234 Using OverlaysPrinting Data Combined Creating an OverlayNext, print your data with the overlay Printing with an OverlayAppendix 235 Secured Print Printing Secured PrintSample Set Jobs 236Appendix 237 Storing Secured Print/Sample Set Jobs238 Printing Secured Print/Sample Set JobsAppendix 239 Following screen appears For Secured Print job 240241 GlossaryGlossary 242 243 SymbolIndex IndexIndex 244245 This page is intentionally left blank Memo Warranty

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