Panasonic DA-PC700 manual 216, Unable to print Network Error

Page 230

15.3Using the Direct Print Utility

This section provides information on the possible causes, status displays, verifying methods and recommended actions pertaining to errors which may occur when the printer is used with the Direct Print Utility.

 

Cause

 

Treatment

 

 

 

 

 

 

 

The printer and the PC are

Status Display

Unable to print (Network Error)

 

connected to different

Verification

Check with the system administrator of the network

 

networks.

 

 

to verify that the network connecting the PC and that

 

 

 

 

connecting the printer are linked by a router or a

 

 

 

 

gateway.

 

 

 

Action

Connect the printer directly to the network

 

 

 

 

connecting the PC.

 

An error has occurred on the

Status Display

Unable to print (Network Error)

 

network between the PC and

 

 

 

 

 

 

Verification

-

 

 

the printer. Connection cannot

 

 

 

 

Action

Ask the system administrator of the network to check

 

be established.

 

 

 

 

the network for errors.

 

 

The IP address of the printer

Status Display

Unable to print (Network Error)

 

is entered wrongly.

 

 

 

 

 

 

Verification

From the printer window, select Properties from the

 

 

 

 

 

 

 

"Printer" menu. Click the "Details" tab of the dialog

 

 

 

 

box displayed. Then select Port Settings. Compare

 

 

 

 

the IP addresses in the "FX TCP/IP DPU Port Setup"

 

 

 

 

dialog box and the printer settings list.

 

 

 

 

"12.1.2 Printer Settings List" for the way to

 

 

 

 

output a printer settings list.

 

 

 

 

Action

Enter the correct IP address set at the printer, in the

 

 

 

 

"FX TCP/IP DPU Port Setup" dialog box.

 

 

The printer is switched off

Status Display

Unable to print (Network Error)

 

after the print instruction has

 

 

 

 

 

 

Verification

Check whether or not the printer is switched on.

 

 

been sent from the PC. Or the

 

 

print instruction is sent to the

Action

Switch on the printer.

 

printer which is switched off.

 

 

 

 

Print instructions from

Status Display

Unable to print (Network Error)

 

multiple PCs are sent to the

 

 

 

 

 

 

Verification

-

 

 

printer at the same time.

 

 

 

 

 

 

 

 

 

Action

- (Printing will be reprocessed automatically.)

 

 

 

 

 

Printing files cannot be

Status Display

Unable to print (Spool Error)

 

spooled due to insufficient

 

 

 

 

 

 

Verification

Double-click My Computer and right-click the disk

 

disk capacity of the PC.

 

 

installed with Windows 95/98/Me (e.g. C-drive).

 

 

 

 

 

 

 

 

Select Properties from the menu displayed and the

 

 

 

 

check the free space available.

 

 

 

 

Action

After erasing unnecessary files to increase the free

 

 

 

 

space available, select Pause Printing from the

 

 

 

 

"Document" menu of the "Printer" window to enable

 

 

 

 

printing to restart.

216

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Contents DA-PC700 TRADEMARKS/COPYRIGHTS Preface Manuals bundled with the Printer/Scanner Unit Types of ManualsManual bundled with the main unit i.e. the copier Iii Using These Operating InstructionsOrganization Configuring by the Tools Mode Screen Using Internet ServicesSetting Print Mode Precautions and LimitationsBold face ConventionsIcons used in this manual All kinds of buttons e.g. Click OKSafety Notes Precaution for power and earth connectionTable of Contents Viii Chapter Installing/ Configuring the Printer DriversSetup for the Direct Print Utility Setup for NetWare Chapter Setup for TCP/IP Windows NT/WindowsSetup for Windows Networking Setting Print Mode Chapter Using the Internet Printing ProtocolUsing Internet Services Chapter Printing Reports/ListsChapter Troubleshooting Configuring by the Tools Mode ScreenPrecautions and Limitations Xii AppendixOverview of the Printer Main Components and Their Functions Parallel interface connectorEthernet interface connector Back ViewUsing the Touch Panel Display Overview of the PrinterGetting Ready to Print Connect the cable and make the necessary set- tingsWhen connecting to a network Special Features Printer Setting Printer Environment Network Printer Environments TCP/IP Direct Print Utility for Windows 95/98/Me TCP/IP for Windows NT 4.0/Windows AppleTalk for Macintosh NetWareInternet printing Token RingSetting method Setting IP Address for Network EnvironmentFlow of Setting Procedure Using Touch Panel Display for SettingSetting IP address/subnet mask/gateway address Select Print/Scan Mode SettingsSelect Network Settings Select Specify AddressMachine will be rebooted Touch Exit ToolsChecking/Setting Dhcp Environment Setting Port Activating PortSelect LPD Select Print/Scan Mode Settings Select Port SettingsSelect Port Status and then touch Change Settings Select Enable Select Save Select Close twiceOther setting items Select Exit ToolsAutomatic Power Saver Mode Power SaverUsing the Power Saver Mode About the Attached CD-ROMThis page is intentionally left blank Setup Connecting Interface Cables ParallelEthernet interface supports the following types of cable SetupEthernet Suggested Values Memory AllocationUses Useful Operations Flow of Printing For WindowsUseful Operations Basic Way of PrintingOnline Help Check the contents and touch Exit Checking Job StatusCancelling Printing From Printer Cancelling Jobs in ProcessCancelling Jobs in the Printer Forced Outputting Outputting Waiting JobsOutputting in Emulation Mode Switching Printer to Offline Select Print ModePrinting vs Copying Scanning This page is intentionally left blank This page is intentionally left blank This page is intentionally left blank This page is intentionally left blank Installing Configuring Printer Drivers Select Print/Scan Mode Setting Installation/Configuration MethodsSettings on the Printer About the Printer DriversFor a Local Printer Installing/Uninstalling Printer DriversInstalling/Configuring the Printer Drivers Installing/Uninstalling the Printer Drivers For Windows 95/98/Me For a Network Printer Click Add Network PortUninstalling the Printer Drivers Installing/Uninstalling the Printer Drivers For Windows 95/98/Me Configuring the Printer DriversAccessing the Printer Properties Dialog Box Accessing the printer properties dialog box For Windows NT 4.0/WindowsSetting the Printer Properties Paper Output Options PrinterPaper Source Options Auto Configuration Error ReportJob Owner Settings Restore DefaultsPaper/Output Job TypePaper Size Paper SourceOutput Destination Paper sizes available for each paper source are as followsSided Print Copies defaultImage Orientation Custom Paper SizeFinishing Collate SettingsOutput Options Apply two staples at the right edge of paper Apply one staple at the top-right corner of paperApply two staples at the left edge of paper Apply one staple at the bottom-left corner of paperPunch Position EMF Spooling for Windows NT 4.0/Windows 2000 default off First SheetHalftone Graphics ModeGraphics TrueType Mode Image Enhancement default onAll Texts to Black default off Use Printer TrueType Fonts default onLoad Overlay Halftone Color Adjustment for Windows NT 4.0/WindowsOverlays Create OverlayQuery Page Overlay Delete OverlayDelete All Selected Overlay statusLayout Layout ModeMulti-Upavailable when Multi-Upis selected for Layout Mode No page border is drawnBooklet Creation Zoom available when Zoom is selected for Layout Mode Top Left Top Right Center default Bottom Left Bottom RightShadow None defaultPoster available when Poster is selected for Layout Mode CustomProcedure to delete a watermark is as follows Procedure to create a watermark is as followsProcedure to edit a watermark is as follows WatermarksTo print a watermark, the options available include BackgroundThis page is intentionally left blank Setup for Direct Print Utility Target Computers Windows 95/98/Me Using the Direct Print UtilitySystem Configuration Target computers must meet all the following requirementsFlow of Setup Setup for the Direct Print UtilitySetup of the Printer When the LPD Port is DisabledSetup of the Printer Other Settings Installing the Direct Print Utility OverviewSetting the TCP/IP Protocol Installation Procedure Procedure to install the Direct Print Utility is as followsRestart the system for the installation to complete Setting the Port Click the Details tab Click Add PortIP Address Port NameEnter a name for identifying the printer Status Indication Status Indication Uninstalling Uninstalling This page is intentionally left blank TCP/IP Setup for TCP/IP Windows NT/Windows Windows NT/Windows Setup for TCP/IP 2000 Setup for the PrinterSetting the LPD Port to Enable Setup for the Printer Windows NT/Windows Setup for TCP/IP 2000 Select Exit Tools Other Settings 100 Setup for Windows NTFor Windows NT 4.0/Windows Setup for Windows Networking 102 IntroductionSystem Structure Install the printer driver to the host computer Setup Procedure103 Setup for Windows Networking 104 Setting NetBEUI in PrinterActivating Port and Setting Protocol 105 Setup for Windows Networking Select SMB106 107 Setup for Windows Networking 108 Setting TCP/IP in PrinterDefining IP Address 109 Setup for Windows Networking Refer to 7.2.2 Other Settings 110Through Windows Networking 111 Setup for Windows NetworkingChanging Printer Workgroup Name 112 Close message.txtActivation of NetBEUI protocol On/Off Setting format of config.txt113 114 Activation of Dhcp On/Off Wins Dhcp Resolve115 Setup for Windows Networking Example of config.txt116 Auto Driver DownloadingPreparation for Auto Driver Downloading 117 Setup for Windows Networking Auto Downloading of Printer Driver 118119 Setup for Windows Networking 120 Setup for NetWare 122 Using NetWareTarget Computers Target computers must meet the following requirementsPrinter supports the following types of Ethernet interface Setup for NetWare 123Interface Following frame types are supportedSetup for NetWare 124Activate the NetWare¨ port by the following procedure Setting the Port to EnableSetup for NetWare 125 126 Select NetWareSetup for NetWare 127 Printing the Printer Settings List 128Windows 95/98/Me, Windows NT 4.0 or Windows Setup for the ClientSetup for NetWare 129 This page is intentionally left blank Using Internet Printing Protocol Essential system environment is as follows System Environment132 Using the Internet Printing Protocol 133 Define the IP address134 IPP DNSSetup of the Printer Installing the Printer Driver Using the Internet Printing Protocol 135136 Manufacturers files from, and then click OK Using the Internet Printing Protocol 137Click Have Disk Screen to select the printer driver appears138 Using Internet Services 140 Using Internet ServicesStructure of the Internet Services Screen Host computers Using Internet Services 141Target Host Computers and Browsers Browsers142 Configuring BrowserChecking Browsers For Netscape CommunicatorPort number setting Using Internet Services 143Proxy server setting Checking Proxy Server and Port Number144 Configuring PrinterActivating Internet Service With Port Status selected, touch Change Settings Using Internet ServicesSelect Port Settings Select Internet Service Select Enable and then touch SaveSelect Close twice until the screen at is displayed Other Internet Service Settings Items146 Activating Browser Using Internet Services 147Activating Browser 148 Screen of the Internet Services is displayedHelp Setting Print Mode Print Mode Operation 150Setting Print Mode 151 PCL 6 SettingsList of PCL 6 Settings Items Menu Item Description152 Setting Print Mode 153 154 ISO-6 ISO 6 AsciiSetting Print Mode 155 Spaced font is selectedTouch PCL6 Settings Setting ProcedureSelect Print Mode from the menu screen 156Setting Print Mode 157 This page is intentionally left blank Printing Reports/Lists 160 Types of Reports/ListsTypes and Paper Sizes TypesPrinting Reports/Lists 161 Printer Settings ListAbout Printer Settings List Printing result162 About Job History Report Job History ReportPrinting Reports/Lists 163 164 ERRPrinting Reports/Lists 165 Prints information related to printer errors Error History ReportAbout Error History Report 166Printing Reports/Lists 167 Prints the PCL settings of the printer PCL Settings ListAbout PCL Settings 168Printing Reports/Lists 169 About PCL Fonts List PCL Fonts List170 Printing Reports/Lists 171 About PostScript Fonts List PostScript Fonts List172 Printing Reports/Lists 173 About Print Meter Report Print Meter Report174 Printing Reports/Lists 175 176 PostScript Settings ListAbout PostScript Settings List Printing Reports/Lists 177 About Stored Print Job List Stored Print Job List178 Following items will be included in the list Mailbox SizePrinting Reports/Lists 179 Select Print Report/List How to Print Report/List180 Configuring By the Tools Mode Screen 182 Tools ModeDisplaying the Tools Mode Screen Select Exit Tools on the Tools Mode screen Exiting the Tools Mode ScreenConfiguring by the Tools Mode Screen 183184 System/Meter SettingsCommon Settings Configuring by the Tools Mode Screen 185 Copy Mode Settings 186Print/Scan Mode Settings Configuring by the Tools Mode Screen 187188 Input no more than 12 characters from A-Z, 0-9 and spaceConfiguring by the Tools Mode Screen 189 190 SMBConfiguring by the Tools Mode Screen 191 Connected to any other salutation protocol192 IPPConfiguring by the Tools Mode Screen 193 194 Configuring by the Tools Mode Screen 195 Select Enable Select Save 196Precautions Limitations When initialized hard disk When switching on/off powerWhen cancelling printing GeneralPrecautions and Limitations 199 When using the finisher with the puncher attached200 On Using NetWareSetting Printer For NDS Setting ServerPrecautions and Limitations 201 For BinderyOthers Using Token Ring Interface PortDuring Printing 202During Switching Power On/Off On Using TCP/IP LPDDuring Setup Precautions and Limitations 203When the IP address or computer name is changed When LPD Spool is set to Off non-spool modeWhen LPD Spool is set to Hard Disk or Memory spool mode Take note of the following when printing205 On Using SMBPrecautions and Limitations 206 When SMB Spool is set to Hard Disk or Memory spool modeWhen printer is in offline mode Deleting jobsTroubleshooting 208 When Problems OccurExit the Tools Mode screen Condition Cause TreatmentTroubleshooting 209 Stop 210Raster for Graphics Mode. Or Jam. Or the message Put XX-sized paper is Displayed Troubleshooting 211Tray will result in paper When the Print Quality is Poor 212Troubleshooting 213 Paper used is not suitable Replace with suitable paper214 Troubleshooting 215 Paper has moisture Replace with new paperUnable to print Network Error 216Troubleshooting 217 Following port . Click Spool Settings to display itsCause Verification Action Printer is not Printing218 Troubleshooting 219 220 Set NCP Packet Signature Option=X X 0, 1 orUnable to Obtain Desired Print Results When Switch Off the Power AppearsTroubleshooting 221 No Notification 222Troubleshooting 223 Using TCP/IPWhen Using Windows 95/98/Me 224 When Using Windows NTWhen the printer is not printing Unable to obtain the desired print resultsPrinter is not Found Using SMBTroubleshooting 225 226 Cannot PrintCannot Delete Documents from the Printer Window Troubleshooting 227 Cannot Perform Auto Driver Downloading228 Appendix 230 Main SpecificationsSpecifications of the Printer Printing Area Appendix 231232 Connectors and Allocation SignalShape of the connector Pin arrangementAppendix 233 Meaning of the signalsAll connections adhere to the Ieee 1284 connector standard Creating an Overlay Using OverlaysPrinting Data Combined 234Next, print your data with the overlay Printing with an OverlayAppendix 235 236 Printing Secured PrintSample Set Jobs Secured PrintStoring Secured Print/Sample Set Jobs Appendix 237Printing Secured Print/Sample Set Jobs 238Appendix 239 240 Following screen appears For Secured Print job241 GlossaryGlossary 242 Index SymbolIndex 243244 Index245 This page is intentionally left blank Memo Warranty
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