Panasonic DA-PC700 manual Using TCP/IP, When Using Windows 95/98/Me, Troubleshooting 223

Page 237

15.5Using TCP/IP

This section provides information on the possible causes, verifying methods and recommended actions pertaining to errors which may occur when the printer is used with TCP/IP (LPD).

15.5.1 When Using Windows 95/98/Me

Cause

 

 

 

 

 

 

 

The printer and the PC are

Status Display

Unable to print (Network Error)

 

connected to different

 

 

 

Verification

Check with the system administrator of the network

 

networks.

 

 

to verify that the network connecting the PC and that

 

 

 

 

 

 

 

 

connecting the printer are linked by a router or a

 

 

 

 

gateway.

 

 

 

Action

Connect the printer directly to the network

 

 

 

 

connecting the PC.

 

An error has occurred on the

Status Display

Unable to print (Network Error)

 

network between the PC and

 

Verification

-

 

the printer. Connection cannot

 

 

 

 

 

 

 

Action

Ask the system administrator of the network to check

 

be established.

 

 

 

 

the network for errors.

 

The IP address of the printer is

Status Display

Unable to print (Network Error)

 

entered wrong.

 

 

 

 

 

Verification

From the printer window, select Properties from the

 

 

 

 

 

 

 

"Printer" menu. Click the "Details" tab of the dialog

 

 

 

 

box displayed. Then select Port Settings. Compare

 

 

 

 

the IP addresses in the "FX TCP/IP DPU Port Setup"

 

 

 

 

dialog box and the printer settings list.

 

 

 

 

"12.1.2 Printer Settings List" for the way to output

 

 

 

 

a printer settings list.

 

 

 

Action

Enter the correct IP address set at the printer, in the

 

 

 

 

"FX TCP/IP DPU Port Setup" dialog box.

 

The printer is switched off

Status Display

Unable to print (Network Error)

 

after the print instruction has

 

 

 

Verification

Check whether or not the printer is switched on.

 

been sent from the PC. Or the

 

 

print instruction is sent to the

Action

Switch on the printer.

 

printer which is switched off.

 

 

 

Print instructions from

 

Status Display

Unable to print (Network Error)

 

multiple PCs are sent to the

Verification

-

 

printer at the same time.

 

 

 

 

 

Action

- (Printing will be reprocessed automatically.)

 

 

 

 

Printing files cannot be

Status Display

Unable to print (Spool Error)

 

spooled due to insufficient

 

 

 

 

 

Verification

Double-click My Computer and right-click the disk

 

disk capacity of the PC.

 

 

installed with Windows 95/98/Me (e.g. C-drive).

 

 

 

 

 

 

 

 

Select Properties from the menu displayed and the

 

 

 

 

check the free space available.

 

 

 

Action

After erasing unnecessary files to increase the free

 

 

 

 

space available, select Pause Printing from the

 

 

 

 

"Document" menu of the "Printer" window to enable

 

 

 

 

printing to restart.

 

 

 

 

 

 

15

Troubleshooting

223

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Contents DA-PC700 TRADEMARKS/COPYRIGHTS Preface Types of Manuals Manual bundled with the main unit i.e. the copierManuals bundled with the Printer/Scanner Unit Using These Operating Instructions OrganizationIii Setting Print Mode Using Internet ServicesConfiguring by the Tools Mode Screen Precautions and LimitationsIcons used in this manual ConventionsBold face All kinds of buttons e.g. Click OKPrecaution for power and earth connection Safety NotesTable of Contents Chapter Installing/ Configuring the Printer Drivers Setup for the Direct Print UtilityViii Chapter Setup for TCP/IP Windows NT/Windows Setup for Windows NetworkingSetup for NetWare Using Internet Services Chapter Using the Internet Printing ProtocolSetting Print Mode Chapter Printing Reports/ListsConfiguring by the Tools Mode Screen Precautions and LimitationsChapter Troubleshooting Appendix XiiOverview of the Printer Ethernet interface connector Parallel interface connectorMain Components and Their Functions Back ViewOverview of the Printer Using the Touch Panel DisplayConnect the cable and make the necessary set- tings Getting Ready to PrintWhen connecting to a network Special Features Printer Setting Printer Environment Network Printer Environments TCP/IP Direct Print Utility for Windows 95/98/Me TCP/IP for Windows NT 4.0/Windows NetWare AppleTalk for MacintoshToken Ring Internet printingSetting IP Address for Network Environment Flow of SettingSetting method Setting IP address/subnet mask/gateway address Using Touch Panel Display for SettingProcedure Select Print/Scan Mode SettingsSelect Specify Address Select Network SettingsTouch Exit Tools Machine will be rebootedChecking/Setting Dhcp Environment Activating Port Setting PortSelect Print/Scan Mode Settings Select Port Settings Select Port Status and then touch Change SettingsSelect LPD Select Save Select Close twice Select EnableSelect Exit Tools Other setting itemsPower Saver Using the Power Saver ModeAutomatic Power Saver Mode CD-ROM About the AttachedThis page is intentionally left blank Setup Parallel Connecting Interface CablesSetup EthernetEthernet interface supports the following types of cable Memory Allocation UsesSuggested Values Useful Operations For Windows Flow of PrintingBasic Way of Printing Online HelpUseful Operations Checking Job Status Check the contents and touch ExitCancelling Jobs in Process Cancelling Printing From PrinterCancelling Jobs in the Printer Outputting Waiting Jobs Forced OutputtingOutputting in Emulation Mode Select Print Mode Switching Printer to OfflinePrinting vs Copying Scanning This page is intentionally left blank This page is intentionally left blank This page is intentionally left blank This page is intentionally left blank Installing Configuring Printer Drivers Settings on the Printer Installation/Configuration MethodsSelect Print/Scan Mode Setting About the Printer DriversInstalling/Uninstalling Printer Drivers Installing/Configuring the Printer DriversFor a Local Printer Installing/Uninstalling the Printer Drivers For Windows 95/98/Me Click Add Network Port For a Network PrinterUninstalling the Printer Drivers Installing/Uninstalling the Printer Drivers Configuring the Printer Drivers Accessing the Printer Properties Dialog BoxFor Windows 95/98/Me For Windows NT 4.0/Windows Accessing the printer properties dialog boxSetting the Printer Properties Printer Paper Source OptionsPaper Output Options Job Owner Settings Error ReportAuto Configuration Restore DefaultsJob Type Paper/OutputPaper Source Paper SizePaper sizes available for each paper source are as follows Output DestinationImage Orientation Copies defaultSided Print Custom Paper SizeCollate Settings Output OptionsFinishing Apply two staples at the left edge of paper Apply one staple at the top-right corner of paperApply two staples at the right edge of paper Apply one staple at the bottom-left corner of paperPunch Position First Sheet EMF Spooling for Windows NT 4.0/Windows 2000 default offGraphics Mode GraphicsHalftone All Texts to Black default off Image Enhancement default onTrueType Mode Use Printer TrueType Fonts default onOverlays Halftone Color Adjustment for Windows NT 4.0/WindowsLoad Overlay Create OverlayDelete All Delete OverlayQuery Page Overlay Selected Overlay statusMulti-Upavailable when Multi-Upis selected for Layout Mode Layout ModeLayout No page border is drawnBooklet Creation Top Left Top Right Center default Bottom Left Bottom Right Zoom available when Zoom is selected for Layout ModePoster available when Poster is selected for Layout Mode None defaultShadow CustomProcedure to edit a watermark is as follows Procedure to create a watermark is as followsProcedure to delete a watermark is as follows WatermarksBackground To print a watermark, the options available includeThis page is intentionally left blank Setup for Direct Print Utility System Configuration Using the Direct Print UtilityTarget Computers Windows 95/98/Me Target computers must meet all the following requirementsSetup for the Direct Print Utility Flow of SetupWhen the LPD Port is Disabled Setup of the PrinterSetup of the Printer Other Settings Overview Installing the Direct Print UtilitySetting the TCP/IP Protocol Procedure to install the Direct Print Utility is as follows Installation ProcedureRestart the system for the installation to complete Setting the Port Click Add Port Click the Details tabPort Name Enter a name for identifying the printerIP Address Status Indication Status Indication Uninstalling Uninstalling This page is intentionally left blank TCP/IP Setup for TCP/IP Windows NT/Windows Setup for the Printer Setting the LPD Port to EnableWindows NT/Windows Setup for TCP/IP 2000 Setup for the Printer Windows NT/Windows Setup for TCP/IP 2000 Select Exit Tools Other Settings Setup for Windows NT For Windows NT 4.0/Windows100 Setup for Windows Networking Introduction System Structure102 Setup Procedure 103 Setup for Windows NetworkingInstall the printer driver to the host computer Setting NetBEUI in Printer Activating Port and Setting Protocol104 Select SMB 105 Setup for Windows Networking106 107 Setup for Windows Networking Setting TCP/IP in Printer Defining IP Address108 109 Setup for Windows Networking 110 Refer to 7.2.2 Other Settings111 Setup for Windows Networking Changing Printer Workgroup NameThrough Windows Networking Close message.txt 112Setting format of config.txt 113Activation of NetBEUI protocol On/Off Activation of Dhcp On/Off Wins Dhcp Resolve 114Example of config.txt 115 Setup for Windows NetworkingAuto Driver Downloading Preparation for Auto Driver Downloading116 117 Setup for Windows Networking 118 Auto Downloading of Printer Driver119 Setup for Windows Networking 120 Setup for NetWare Target Computers Using NetWare122 Target computers must meet the following requirementsInterface Setup for NetWare 123Printer supports the following types of Ethernet interface Following frame types are supported124 Setup for NetWareSetting the Port to Enable Setup for NetWare 125Activate the NetWare¨ port by the following procedure Select NetWare 126Setup for NetWare 127 128 Printing the Printer Settings ListSetup for the Client Setup for NetWare 129Windows 95/98/Me, Windows NT 4.0 or Windows This page is intentionally left blank Using Internet Printing Protocol System Environment 132Essential system environment is as follows Define the IP address Using the Internet Printing Protocol 133IPP DNS 134Using the Internet Printing Protocol 135 Setup of the Printer Installing the Printer Driver136 Click Have Disk Using the Internet Printing Protocol 137Manufacturers files from, and then click OK Screen to select the printer driver appears138 Using Internet Services Using Internet Services Structure of the Internet Services Screen140 Target Host Computers and Browsers Using Internet Services 141Host computers BrowsersChecking Browsers Configuring Browser142 For Netscape CommunicatorProxy server setting Using Internet Services 143Port number setting Checking Proxy Server and Port NumberConfiguring Printer Activating Internet Service144 Select Port Settings Select Internet Service Using Internet ServicesWith Port Status selected, touch Change Settings Select Enable and then touch SaveOther Internet Service Settings Items 146Select Close twice until the screen at is displayed Using Internet Services 147 Activating BrowserActivating Browser Screen of the Internet Services is displayed Help148 Setting Print Mode 150 Print Mode OperationList of PCL 6 Settings Items PCL 6 SettingsSetting Print Mode 151 Menu Item Description152 Setting Print Mode 153 ISO-6 ISO 6 Ascii 154Spaced font is selected Setting Print Mode 155Select Print Mode from the menu screen Setting ProcedureTouch PCL6 Settings 156Setting Print Mode 157 This page is intentionally left blank Printing Reports/Lists Types and Paper Sizes Types of Reports/Lists160 TypesAbout Printer Settings List Printer Settings ListPrinting Reports/Lists 161 Printing result162 Job History Report Printing Reports/Lists 163About Job History Report ERR 164Printing Reports/Lists 165 About Error History Report Error History ReportPrints information related to printer errors 166Printing Reports/Lists 167 About PCL Settings PCL Settings ListPrints the PCL settings of the printer 168Printing Reports/Lists 169 PCL Fonts List 170About PCL Fonts List Printing Reports/Lists 171 PostScript Fonts List 172About PostScript Fonts List Printing Reports/Lists 173 Print Meter Report 174About Print Meter Report Printing Reports/Lists 175 PostScript Settings List About PostScript Settings List176 Printing Reports/Lists 177 178 Stored Print Job ListAbout Stored Print Job List Following items will be included in the list Mailbox SizePrinting Reports/Lists 179 How to Print Report/List 180Select Print Report/List Configuring By the Tools Mode Screen Tools Mode Displaying the Tools Mode Screen182 Configuring by the Tools Mode Screen Exiting the Tools Mode ScreenSelect Exit Tools on the Tools Mode screen 183System/Meter Settings Common Settings184 Configuring by the Tools Mode Screen 185 186 Copy Mode SettingsConfiguring by the Tools Mode Screen 187 Print/Scan Mode SettingsInput no more than 12 characters from A-Z, 0-9 and space 188Configuring by the Tools Mode Screen 189 SMB 190Connected to any other salutation protocol Configuring by the Tools Mode Screen 191IPP 192Configuring by the Tools Mode Screen 193 194 Configuring by the Tools Mode Screen 195 196 Select Enable Select SavePrecautions Limitations When cancelling printing When switching on/off powerWhen initialized hard disk GeneralWhen using the finisher with the puncher attached Precautions and Limitations 199On Using NetWare Setting Printer200 Precautions and Limitations 201 Setting ServerFor NDS For BinderyDuring Printing Using Token Ring Interface PortOthers 202During Setup On Using TCP/IP LPDDuring Switching Power On/Off Precautions and Limitations 203When LPD Spool is set to Hard Disk or Memory spool mode When LPD Spool is set to Off non-spool modeWhen the IP address or computer name is changed Take note of the following when printingOn Using SMB Precautions and Limitations205 When printer is in offline mode When SMB Spool is set to Hard Disk or Memory spool mode206 Deleting jobsTroubleshooting Exit the Tools Mode screen When Problems Occur208 Condition Cause TreatmentTroubleshooting 209 210 Raster for Graphics Mode. OrStop Troubleshooting 211 Tray will result in paperJam. Or the message Put XX-sized paper is Displayed 212 When the Print Quality is PoorPaper used is not suitable Replace with suitable paper Troubleshooting 213214 Paper has moisture Replace with new paper Troubleshooting 215216 Unable to print Network ErrorFollowing port . Click Spool Settings to display its Troubleshooting 217Printer is not Printing 218Cause Verification Action Troubleshooting 219 Set NCP Packet Signature Option=X X 0, 1 or 220When Switch Off the Power Appears Troubleshooting 221Unable to Obtain Desired Print Results 222 No NotificationUsing TCP/IP When Using Windows 95/98/MeTroubleshooting 223 When the printer is not printing When Using Windows NT224 Unable to obtain the desired print resultsUsing SMB Troubleshooting 225Printer is not Found Cannot Print Cannot Delete Documents from the Printer Window226 Cannot Perform Auto Driver Downloading Troubleshooting 227228 Appendix Main Specifications Specifications of the Printer230 Appendix 231 Printing AreaShape of the connector Connectors and Allocation Signal232 Pin arrangementMeaning of the signals All connections adhere to the Ieee 1284 connector standardAppendix 233 Printing Data Combined Using OverlaysCreating an Overlay 234Printing with an Overlay Appendix 235Next, print your data with the overlay Sample Set Jobs Printing Secured Print236 Secured PrintAppendix 237 Storing Secured Print/Sample Set Jobs238 Printing Secured Print/Sample Set JobsAppendix 239 Following screen appears For Secured Print job 240Glossary Glossary241 242 Index SymbolIndex 243Index 244245 This page is intentionally left blank Memo Warranty
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