Canon DR-5060F manual Paper Feed Trouble, Condition Paper jam has occurred

Condition

Paper jam has occurred.

Cause and remedy

● Check the document to see if the size and thickness of

the document are within the ranges supported by the

scanner, and to see if the quality of the document paper

is appropriate.

Refer to cautions on handling documents. (See “About

Documents” P. 42)

● Document slipping may be causing a paper feed error

(See “Paper Feed Adjustment” P. 36).

● The intermediate unit is not attached properly. Properly

attach the intermediate unit. (See “Attaching the

Intermediate Unit” P. 67)

● Dirty or worn rollers inside the scanner cause paper

jams.

Clean rollers if dirty (See “Cleaning the Scanning Glasses

and Rollers” P. 75).

Worn rollers must be replaced. Contact a Canon service

department.

Condition

The document tray does not rise and you hear a

clicking sound.

Cause and remedy

The weight of the loaded paper sometimes increases due to

the environment in which the document is stored. If this

happens, the weight of the paper will exceed the maximum

allowed stacked weight even if the number of stacked

sheets is below the maximum, and sometimes prevent the

document tray from rising. Reduce the number of document

sheets loaded on the document tray and scan the document

again. (See “Document Loading Precautions” P. 43)

Condition

Double feed error occurs even though documents are

not being double-fed. (erroneous detection of double

feed)

Cause and remedy

If the size and thickness of the paper on which the Function

Sheet is copied differs from that of the document to be

scanned when the Function Sheet is used, the scanner

erroneously judges this to be a double feed, and this error

occurs. If this happens, turn double feed detection OFF, and

scan the document again. Or, copy the Function Sheet on

paper of the same size and thickness as the document, and

use that copy.