Brother 750, 770 If You Are Having Difficulty with Your Fax Machine, Printing or Receiving Faxes

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56	C H A P T E R E L E V E N

If You Are Having Difficulty with Your Fax Machine

If you think there is a problem with your fax machine, make a copy first. If the copy looks good, the problem is probably not your fax machine. Check the difficulties below and follow the troubleshooting tips.

Printing or Receiving Faxes

Condensed Print and Horizontal Streaks;

Top and Bottom of Sentences Cut Off

If your copy looks good, you probably had a bad connection, with static or interference on the phone line. If the copy looks bad, clean the scanner area. If there is still a problem, call Brother Customer Service at 1-800-284-4329 (USA), 1-800-853-6660 (from within Canada) and 1-514-685-6464 (from within Montreal).

Vertical Black Lines When Receiving

The sender’s scanner may be dirty. Ask the sender to make a copy to see if the problem is with the sending machine. Try receiving from another fax machine. If the problem continues, call Brother Customer Service at 1-800-284-4329 (USA) or 1-800-853-6660 (from within Canada).

Phone Line or Connections

Fax Machine Does Not Answer When Called

Make sure the fax machine is in the correct receiving mode for your setup (either FAX, FAX/TEL or TAD). Check for dial tone. If possible, call your fax machine to hear it answer. If there is still no answer, check the telephone line cord connection. Connect a standard telephone handset to the fax machine telephone jack. If there is no ringing when you call your fax machine, call your Telephone Company to check the line.

No Dial Tone on the Handset

Press Hook — OR—Lift the handset. If you don’t hear a dial tone, check telephone line cord connections at the fax machine and wall jack. Check that the handset is connected to the fax machine’s handset jack. Test the wall jack with another single line telephone. If there is no dial tone at the wall outlet, call your Telephone Company.

The Caller ID does not display after the Call Waiting Signal

The Caller ID signal is sent ten seconds after the Call Waiting Signal and speaking may interfer with it. When you hear the Call Waiting signal, ask the other party to hold while you answer the call. Then stop speaking until you see the Caller ID on the LCD.

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Contents FAX 750 FAX If You Need to Call Customer Service Brother Numbers Frequently Asked Questions FAQsFor Customer Service Brother fax-back systemOrdering Accessories Supplies DescriptionIii Compilation and Publication NoticeFor USA Only Limitations For Canada Only Table of Contents Viii TrademarksAbout Fax Machines UsingThis Manual1Introduction Finding InformationECM Error Correction Mode Fax Tones and HandshakeControl Panel Overview FAX 750 and FAXConnections Choosing a LocationLoad the Paper Acceptable PaperConnections Connecting the Power CordConnecting the Telephone Line Special Line ConsiderationsTwo-Line Phone System Converting Telephone Wall OutletsTriplex Adapter Two Line Phone Two Line External TAD Custom Features on Your Phone Line Multi-Line Connections PBXConnecting an External Telephone Answering Device TAD SequenceConnecting an External Telephone ConnectionsOutgoing Message OGM Function Mode 12 3On-Screen ProgrammingUser-Friendly Programming Alternating Displays Function Selection TableFAX NO. & Start Copy Press Copy Setup Send Interrupt Setting Date and Time Setting Station IDGetting Started Name Details for Entering TextTEL DIALINGTONE? DIALINGPULSE?Press Key One time Two times Three times Four times Setting Beeper Volume Setting the Handset Volume Setting Volume AmplifyVOL AMPLIFYOFF? Memory Storage Setting the Speaker VolumeSetting the Ring Volume PERMANENT?Select Answer Mode Basic Receiving OperationsFAX only FAX/TEL Tadanswer Mach Manual Setting Ring DelaySetting F/T Ring Time Ring TIME20 SECEasy Receive Printing a Reduced Incoming DocumentReduction Change Reduction 1.YES 2.NO Setting Paper SizePaper Recommended ReductionsOperation from External or Extension Telephone For FAX/TEL Mode OnlyAdvanced Receiving Operations Changing Remote CodesPrinting a Fax in Memory For FAX 770 Only PollingDistinctive Ring Registering the Distinctive Ring Pattern Press or to select DISTINCTIVESET? and press SetCaller ID Viewing Caller ID ListCopy Functions Call Waiting Caller IDPrinting Caller ID List Multiple Copies Reducing and Enlarging CopiesSetup Send BeforeYou BeginManual Transmission Automatic TransmissionManual and Automatic Fax Redial Resolution Basic Sending OperationsContrast Advanced Sending Operations Overseas ModeOverseas Mode Quick Scan Fax TransmissionDelayed FAX BroadcastingMemory 100% Enter FAX no Cancel JOB Setting Up for Polling TransmitCanceling a Scheduled Job Insert DocumentMore Advanced Features Call Brother fax-back system Storing Numbers for Easy Dialing Setup Auto DialNumbers Storing One Touch Dial NumbersCHAIN-9 1 201 555 SPEED-DIAL? # Storing Speed Dial NumbersChanging One Touch and Speed Dial Numbers Enter & SETSetting Up Groups for Broadcasting Setup Groupgo Enter & SETName Enter & SET Manual Dialing 8Telephone Voice 43 OperationMaking Voice Calls One Touch DialingTone/Pulse For Canada Only Speed DialingHold Searching Telephone IndexFax Machine Settings and Activity To Print a ReportTransmission Verification Xmit Report Activity Report IntervalINTERVAL? 10Important 47 Information StandardTelephone and FCC NoticesIndustry Canada Compliance Statement For Canada Only A P T E R T E NP O R T a N T I N F O R M a T I O N Important Safety Instructions Do not use this product near waterP O R T a N T I N F O R M a T I O N Troubleshooting Error MessagesCheck Paper Troubleshooting a N D M a I N T E N a N C E Connection Fail Clean UP ScannerCOMM.ERROR DisconnectedScanner Error Machine Error Press Stop KEYPrinter Fault No RESPONSE/BUSYIf You Are Having Difficulty with Your Fax Machine Printing or Receiving FaxesPhone Line or Connections Sending Faxes Handling Incoming CallsTransmission Verification Report Prints Result NG Routine Maintenance Cleaning the ScannerCleaning the Print Head 60 12Multi-Function Link option MF Link13Specifications ResolutionIndex ALL DialD E TAD D E Programming a Fax Forwarding Number Setting Up Fax StorageRemote Fax Options Programming Paging NumberTurning On Fax Storage FAX STORAGEOFF? Select & SETErase ALL FAX? 1.YES 2.NO Changing Remote Access Code Remote Retrieval Access Card Retrieving Fax Messages Visit us on the World Wide Web