Samsung CLX-3175FW, CLX-3175FN, CLX-3175N, CLX-3170FN manual Solving Other Problems

Page 155

SOLVING OTHER PROBLEMS

The following chart lists some conditions that may occur and the recommended solutions. Follow the suggested solutions until the problem is corrected. If the problem persists, call for service.

Paper feeding

CONDITION

SUGGESTED SOLUTIONS

 

 

Paper is jammed

Clear the paper jam. (See "Tips for avoiding

during printing.

paper jams" on page 54.)

Paper sticks

• Ensure there is not too much paper in the tray.

together.

The tray can hold up to 150 sheets of paper,

 

depending on the thickness of your paper.

 

• Make sure that you are using the correct type

 

of paper. (See "Setting the paper size and

 

type" on page 35.)

 

• Remove paper from the tray and flex or fan the

 

paper.

 

• Humid conditions may cause some paper to

 

stick together.

 

 

Multiple sheets of

• Different types of paper may be stacked in the

paper do not feed.

tray. Load paper of only one type, size, and

 

weight.

 

• If multiple sheets have caused a paper jam,

 

clear the paper jam. (See "Tips for avoiding

 

paper jams" on page 54.)

 

 

Paper does not feed

• Remove any obstructions from inside the

into the machine.

machine.

 

• Paper has not been loaded correctly. Remove

 

paper from the tray and reload it correctly.

 

• There is too much paper in the tray. Remove

 

excess paper from the tray.

 

• The paper is too thick. Use only paper that

 

meets the specifications required by the

 

machine. (See "Selecting print media" on

 

page 30.)

 

 

The paper keeps

• There is too much paper in the tray. Remove

jamming.

excess paper from the tray. If you are printing

 

on special materials, use the manual feeder.

 

• An incorrect type of paper is being used. Use

 

only paper that meets the specifications

 

required by the machine. (See "Selecting print

 

media" on page 30.)

 

• There may be debris inside the machine. Open

 

the front cover and remove the debris.

 

 

Envelopes skew or

Ensure the paper guides are against both sides of

fail to feed correctly.

the envelopes.

 

 

Printing problems

CONDITION

POSSIBLE

SUGGESTED SOLUTIONS

CAUSE

 

 

 

 

 

The machine

The machine is not

Check the power cord

does not print.

receiving power.

connections. Check the

 

 

power switch and the power

 

 

source.

 

 

 

 

The machine is not

Select Samsung CLX-3170

 

selected as the

Series as your default printer

 

default printer.

in your Windows.

 

 

 

Check the machine for the following:

•The front cover or rear cover is not closed. Close the cover.

•Paper is jammed. Clear the paper jam. (See "Clearing paper jams" on page 54.)

•No paper is loaded. Load paper.

•The toner cartridge is not installed. Install the toner cartridge.

•If a system error occurs, contact your service representative.

 

The connection

Disconnect the printer cable

 

cable between the

and reconnect it.

 

computer and the

 

 

machine is not

 

 

connected properly.

 

 

 

 

 

The connection

If possible, attach the cable

 

cable between the

to another computer that is

 

computer and the

working properly and print a

 

machine is

job. You can also try using a

 

defective.

different printer cable.

 

 

 

 

The port setting is

Check the Windows printer

 

incorrect.

setting to make sure that the

 

 

print job is sent to the correct

 

 

port. If the computer has

 

 

more than one port, make

 

 

sure that the machine is

 

 

attached to the correct one.

 

 

 

 

The machine may

Check the printer properties

 

be configured

to ensure that all of the print

 

incorrectly.

settings are correct.

 

 

 

 

The printer driver

Repair the printer software.

 

may be incorrectly

See Software section.

 

installed.

 

 

 

 

 

The machine is

Check the display message

 

malfunctioning.

on the control panel to see if

 

 

the machine is indicating a

 

 

system error.

 

 

 

 

The document size

Get more hard disk space

 

is so big that the

and print the document

 

hard disk space of

again.

 

the computer is not

 

 

enough to access

 

 

the print job.

 

 

 

 

59_Troubleshooting

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Contents Multi Functional Printer Special Features Features of your new laser productConvention Description Example Features by ModelsFeatures About this USER’S GuidePrinter Driver Help Quick Install GuideFinding More Information Online User’s GuideWhat the icons and signs in this user’s guide mean Safety informationImportant Safety Symbols and Precautions Laser Safety Statement Recycling Ozone SafetyMercury Safety Power SaverCanadian Radio Interference Regulations FCC Statement for Wireless LAN useUnited States of America FAX BrandingYou should also know that Ringer Equivalence NumberEC Certification Replacing the Fitted Plug for UK onlyDeclaration of Conformity European Countries Approvals and CertificationsEEA/EFTA countries European States qualified under wireless approvalsRegulatory Compliance Statements Wireless GuidanceOriginal Ssleay License Openssl License14Safety information Safety information15 Contents Receiving a fax Printing a document Canceling a print job Sending a faxFax setup Scanning by a network connectionManaging USB memory Solving other problemsPrinting from a USB memory device Backing up dataGeneral specifications Fax problemsCommon Linux problems How to purchaseFront view Rear view IntroductionMachine Overview Control Panel Overview Status Description Understanding the Status LEDAcknowledging the Status of the Toner Cartridge Darkness Sending Menu OverviewSupplied Software Printer Driver FeaturesContents Feature Windows Linux MacintoshGetting started Setting UP the HardwareLinux System RequirementsWindows MacintoshSupported operating environments Setting UP the NetworkConfiguring network protocol via the machine Using the SetIP programInstalling the Software Hexadecimal Format Ascii Format Using a Wireless NETWORKCLX-3175FW onlyWizard mode Custom modeOperation Mode is Ad-hoc Configuring wireless network from syncthru web serviceSelect Network NameSSID in Ssid Setup Operation Mode is InfrastructureMachines Basic Settings Using the save modes Entering characters using the number keypadAuto continue ADF Loading originals and print mediaLoading Originals On the scanner glassSelecting Print Media Type Size Dimensions Weighta Capacityb Specifications on print mediaMedia Type Guidelines Media sizes supported in each modeMode Size Source Guidelines for special print mediaPaper Changing the Size of the Paper in the Paper TrayPreprinted Slide the tray 1 back into the machine Feeding the print material manually Setting the Paper Size and TypePrinting on Special Print Materials Copying Changing the Settings for Each CopyCopying Up or 4-up copying Changing the Default Copy SettingsUsing Special Copy Features ID Card CopyingGray enhance copying Setting Copy TimeoutClone copying Erasing background imagesScanning from the Control Panel Setting scan information in Samsung Scan ManagerScanning Scanning BasicsScanning to Email Setting up an e-mail accountClick Machine Settings and User Authentication Scanning by a Network ConnectionSetting UP Address Book Changing the Settings for Each Scan JOBChanging the Default Scan Settings Searching with a particular first letter Printing Address BookScanning Printing a Document Canceling a Print JOBBasic printing Faxing Setting the fax headerAdjusting the document settings ResolutionAutomatic redialing Sending a fax automaticallySending a fax manually Confirming a transmissionSending a priority fax Sending a delayed faxAdding pages to a delayed fax Canceling a delayed faxReceiving a FAX Forwarding faxes Receiving in secure receiving modeActivating secure receiving mode Receiving faxes in memorySending options FAX SetupChanging the fax setup options Forwarding received faxes to email addressSpeed dial numbers Changing the default document settingsSetting up Address Book Printing sent fax report automaticallyPrinting Address Book Group dial numbersSearching Address Book for an entry Deleting a Address Book entryScanning to a USB Memory Device Using USB memory deviceAbout USB Memory Plugging in a USB Memory DeviceBacking UP Data Printing from a USB Memory DeviceFormatting a USB memory device Managing USB MemoryPrinting Directly from a Digital Camera Deleting an image filePrinting a report MaintenanceAdjusting the Color Contrast Printing ReportsClearing Memory Cleaning Your MachineCleaning the outside Cleaning the insideMaintenance White sheet ADF Sheet Scanner glass Scanner lid Cleaning the scan unitExpected cartridge life Maintaining the CartridgeReplacing the Toner Cartridge Toner cartridge storageMaintenance Replacing the Imaging Unit Replacing the Waste Toner Container Checking the MACHINE’S Serial Number Maintenance PartsTo access SyncThru Web Service Managing Your Machine from the WebsiteExit misfeed TroubleshootingTips for Avoiding Paper Jams Clearing Document JamsFuser unit area Clearing Paper JamsRoller misfeed TrayFuser lever Paper exit areaTroubleshooting Understanding Display Messages Meaning Suggested SolutionsOver Heat Error Network ErrorOpen Heat Error Not Assigned Page/Cancel JobContinue or Black Only Wrong ConfigPOP3 Stop Pressed Stop/Clear has beenCondition Possible Suggested Solutions Cause Solving Other ProblemsPrinting problems Condition Suggested SolutionsPrinting quality problems Vertical lines Toner specksDropouts White SpotsCopying problems Samsung Scan Manager problems Scanning problemsCommon Windows problems Fax problemsCommon Linux problems Not scan Common Macintosh problemsNot appear on Scanners listType Average Yielda Part Number HOW to PurchaseOrdering supplies SuppliesGeneral Specifications SpecificationsCopier Specifications Printer SpecificationsScanner Specifications Facsimile Specifications Glossary Fuser Unit ITU-T No chartEthernet EtherTalkOriginals MAC addressModem NetWareWatermark Subnet MaskToner Cartridge UNC PathIndex Clock mode 31 control panel 21 copyingReceiving a fax Country Customer Care Center WEB Site Contact Samsung worldwideSwitzerland Page Features of your new laser product CLX-3175 CLX-3175N Finding More Information Page Safety information6 7Safety information Safety information8 9Safety information Safety information10 11Safety information Safety information12 13Safety information Safety information14 15Safety information Installing the software Machines basic settings Setting up the network CLX-3175N onlyScanning Basic Printing Using USB Memory Device Maintenance Troubleshooting CLX-3175N only Stop/Clear StatusScan to 57 to solve the problem Reduce/Enlarge Change Default USB feature Machine Setup Supplied Software Getting started System Requirements Setting UP the Network CLX-3175N only Installing the Software Key sound, and alarm sound Getting started Loading originals and print media Specifications on print media Printer specifications on page 69. The extra flaps Changing the Size of the Paper in the Paper Tray Slide the tray 1 back into the machine Printing on Special Print Materials Copying Press OK when Copy Feature appears Setting Copy Timeout Scanning Changing the Settings for Scan JOB Scanning Basic printing Using USB memory device Printing from a USB Memory Device Managing USB Memory Maintenance Cleaning Your Machine Cleaning the scan unit Maintaining the Cartridge Replacing the Toner Cartridge Replacing the Imaging Unit Replacing the Waste Toner Container Maintenance Parts Clearing paper jams Solving other problems Paper exit area Fuser lever Understanding Display Messages Expires soon Replaceables on 53 and call for Service Solving Other Problems 50. If this does not improve the print White spots appear on AaBbC Scanned face down on the scanner glass Samsung Scan Manager problems Come out Common Macintosh problems Ordering supplies Containerc,d Memory Copying mode Less than 50 dBAYieldc.d Waste toner Network Scanb File format Effective Glossary FDI LED TCP/IP Adjustment Contact Samsung worldwide Switzerland Page REV Software section Contents Sharing the Printer Locally Using Your Printer in Linux Select Typical installation for a local printer. Click Next Installing Printer SoftwareInstalling Software for Local Printing Select Custom installation. Click Next Custom InstallationInstalling Printer Software in Windows Installing Software for Network Printing Custom Installation Installing Printer Software in Windows Reinstalling Printer Software Next Installing mono printer driverClick OK in the Install From Disk window Removing Printer SoftwareSelect your printer driver from the Name drop-down list Printing a DocumentSelect Printers and Faxes Select your printer driver icon Printer SettingsPrinting to a file PRN Paper Tab Layout TabGraphics Tab Color ModeAbout Tab Using a Favorite SettingUsing Help Extras TabPrinting Multiple Pages on One Sheet of Paper N-Up Printing Advanced PrintingPrinting Booklets Printing PostersNone Printing on Both Sides of PaperPrinting a Reduced or Enlarged Document Fitting Your Document to a Selected Paper SizeEditing a Watermark Using WatermarksUsing an Existing Watermark Creating a WatermarkCreating a New Page Overlay Using OverlaysWhat is an Overlay? Using a Page OverlayDouble-clickPrinters and Faxes Setting Up a Host ComputerSetting Up a Client Computer Check the Share this printer boxUsing Samsung SmarThru Scanning Using Samsung SmarThruUninstalling Samsung SmarThru Using Onscreen Help File Windows Vista Scanning Process with TWAIN- enabled SoftwareScanning Using the WIA Driver Windows XPUnderstanding Smart Panel Using Smart PanelUsing Printer Settings Utility Opening the Troubleshooting GuideChanging the Smart Panel Program Settings Getting Started Installing the Unified Linux DriverInstalling the Unified Linux Driver Click Uninstall Uninstalling the Unified Linux DriverStarting the program Using SetIP programUsing the Unified Driver Configurator Opening the Unified Driver ConfiguratorScanners Configuration Printers ConfigurationPorts Configuration Configuring Printer PropertiesPrinting Files Printing from ApplicationsClick Properties Scanning a DocumentAdding Job Type Settings Using the Image ManagerTools Function Select Uninstall and click Uninstall Installing SoftwareUninstalling software Select Easy Install and click Install. Easy Install isSelect Socket/HP Jet Direct in Printer Type Setting Up the PrinterFor a Network-connected Click Add on the Printer ListFor a USB-connected Printing a Document Changing Printer SettingsPrinting Graphics Printing Multiple Pages on One Sheet of PaperScanning with network Setting scan information in Scan ManagerScanning Scanning with USBIndex Macintosh 37 uninstall
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