Samsung CLX-3175N, CLX-3175FW, CLX-3175FN Solving Other Problems, Paper feeding, Printing problems

Page 77

SOLVING OTHER PROBLEMS

The following chart lists some conditions that may occur and the recommended solutions. Follow the suggested solutions until the problem is corrected. If the problem persists, call for service

Paper feeding

CONDITION

SUGGESTED SOLUTIONS

 

 

Paper is jammed

Clear the paper jam. (See "Tips for avoiding

during printing.

paper jams" on page 70.)

Paper sticks

• Ensure there is not too much paper in the tray.

together.

The tray can hold up to 150 sheets of paper,

 

depending on the thickness of your paper.

 

• Make sure that you are using the correct type

 

of paper. (See "Setting the paper size and

 

type" on page 40.)

 

• Remove paper from the tray and flex or fan the

 

paper.

 

• Humid conditions may cause some paper to

 

stick together.

Multiple sheets of

• Different types of paper may be stacked in the

paper do not feed.

tray. Load paper of only one type, size, and

 

weight.

 

• If multiple sheets have caused a paper jam,

 

clear the paper jam. (See "Tips for avoiding

 

paper jams" on page 70.)

Paper does not feed

• Remove any obstructions from inside the

into the machine.

machine.

 

• Paper has not been loaded correctly. Remove

 

paper from the tray and reload it correctly.

 

• There is too much paper in the tray. Remove

 

excess paper from the tray.

 

• The paper is too thick. Use only paper that

 

meets the specifications required by the

 

machine. (See "Selecting print media" on

 

page 35.)

 

• If an original does not feed into the machine,

 

the ADF rubber pad may require to be

 

replaced. Contact a service representative.

 

 

The paper keeps

• There is too much paper in the tray. Remove

jamming.

excess paper from the tray. If you are printing

 

on special materials, use the manual feeder.

 

• An incorrect type of paper is being used. Use

 

only paper that meets the specifications

 

required by the machine. (See "Selecting print

 

media" on page 35.)

 

• There may be debris inside the machine. Open

 

the front cover and remove the debris.

 

• If an original does not feed into the machine,

 

the ADF rubber pad may require to be

 

replaced. Contact a service representative.

 

 

Envelopes skew or

Ensure the paper guides are against both sides of

fail to feed correctly.

the envelopes.

 

 

Printing problems

CONDITION

POSSIBLE

SUGGESTED SOLUTIONS

CAUSE

 

 

 

 

 

The machine

The machine is not

Check the power cord

does not print.

receiving power.

connections. Check the

 

 

power switch and the power

 

 

source.

 

 

 

 

The machine is not

Select Samsung CLX-3170

 

selected as the

Series as your default printer

 

default printer.

in your Windows.

 

 

 

Check the machine for the following:

•The front cover or rear cover is not closed. Close the cover.

•Paper is jammed. Clear the paper jam. (See "Clearing paper jams" on page 71.)

•No paper is loaded. Load paper.

•The toner cartridge is not installed. Install the toner cartridge.

•If a system error occurs, contact your service representative.

 

The connection

Disconnect the printer cable

 

cable between the

and reconnect it.

 

computer and the

 

 

machine is not

 

 

connected properly.

 

 

 

 

 

The connection

If possible, attach the cable

 

cable between the

to another computer that is

 

computer and the

working properly and print a

 

machine is

job. You can also try using a

 

defective.

different printer cable.

 

 

 

 

The port setting is

Check the Windows printer

 

incorrect.

setting to make sure that the

 

 

print job is sent to the correct

 

 

port. If the computer has

 

 

more than one port, make

 

 

sure that the machine is

 

 

attached to the correct one.

 

 

 

 

The machine may

Check the printer properties

 

be configured

to ensure that all of the print

 

incorrectly.

settings are correct.

 

 

 

 

The printer driver

Repair the printer software.

 

may be incorrectly

See Software section.

 

installed.

 

 

 

 

 

The machine is

Check the display message

 

malfunctioning.

on the control panel to see if

 

 

the machine is indicating a

 

 

system error.

 

 

 

 

The document size

Get more hard disk space

 

is so big that the

and print the document

 

hard disk space of

again.

 

the computer is not

 

 

enough to access

 

 

the print job.

 

 

 

 

Troubleshooting_ 77

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Contents Multi Functional Printer Special Features Features of your new laser productFeatures Features by ModelsAbout this USER’S Guide Convention Description ExampleFinding More Information Quick Install GuideOnline User’s Guide Printer Driver HelpWhat the icons and signs in this user’s guide mean Safety informationImportant Safety Symbols and Precautions Laser Safety Statement Mercury Safety Ozone SafetyPower Saver RecyclingUnited States of America FCC Statement for Wireless LAN useFAX Branding Canadian Radio Interference RegulationsYou should also know that Ringer Equivalence NumberDeclaration of Conformity European Countries Replacing the Fitted Plug for UK onlyApprovals and Certifications EC CertificationEEA/EFTA countries European States qualified under wireless approvalsRegulatory Compliance Statements Wireless GuidanceOriginal Ssleay License Openssl License14Safety information Safety information15 Contents Fax setup Printing a document Canceling a print job Sending a faxScanning by a network connection Receiving a faxPrinting from a USB memory device Solving other problemsBacking up data Managing USB memoryCommon Linux problems Fax problemsHow to purchase General specificationsFront view Rear view IntroductionMachine Overview Control Panel Overview Status Description Understanding the Status LEDAcknowledging the Status of the Toner Cartridge Darkness Sending Menu OverviewContents Printer Driver FeaturesFeature Windows Linux Macintosh Supplied SoftwareGetting started Setting UP the HardwareWindows System RequirementsMacintosh LinuxConfiguring network protocol via the machine Setting UP the NetworkUsing the SetIP program Supported operating environmentsInstalling the Software Wizard mode Using a Wireless NETWORKCLX-3175FW onlyCustom mode Hexadecimal Format Ascii FormatSelect Network NameSSID in Ssid Setup Configuring wireless network from syncthru web serviceOperation Mode is Infrastructure Operation Mode is Ad-hocMachines Basic Settings Using the save modes Entering characters using the number keypadAuto continue Loading Originals Loading originals and print mediaOn the scanner glass ADFSelecting Print Media Type Size Dimensions Weighta Capacityb Specifications on print mediaMode Size Source Media sizes supported in each modeGuidelines for special print media Media Type GuidelinesPaper Changing the Size of the Paper in the Paper TrayPreprinted Slide the tray 1 back into the machine Feeding the print material manually Setting the Paper Size and TypePrinting on Special Print Materials Copying Changing the Settings for Each CopyCopying Using Special Copy Features Changing the Default Copy SettingsID Card Copying Up or 4-up copyingClone copying Setting Copy TimeoutErasing background images Gray enhance copyingScanning Setting scan information in Samsung Scan ManagerScanning Basics Scanning from the Control PanelClick Machine Settings and User Authentication Setting up an e-mail accountScanning by a Network Connection Scanning to EmailSetting UP Address Book Changing the Settings for Each Scan JOBChanging the Default Scan Settings Searching with a particular first letter Printing Address BookScanning Printing a Document Canceling a Print JOBBasic printing Adjusting the document settings Setting the fax headerResolution FaxingSending a fax manually Sending a fax automaticallyConfirming a transmission Automatic redialingAdding pages to a delayed fax Sending a delayed faxCanceling a delayed fax Sending a priority faxReceiving a FAX Activating secure receiving mode Receiving in secure receiving modeReceiving faxes in memory Forwarding faxesChanging the fax setup options FAX SetupForwarding received faxes to email address Sending optionsSetting up Address Book Changing the default document settingsPrinting sent fax report automatically Speed dial numbersSearching Address Book for an entry Group dial numbersDeleting a Address Book entry Printing Address BookAbout USB Memory Using USB memory devicePlugging in a USB Memory Device Scanning to a USB Memory DeviceBacking UP Data Printing from a USB Memory DevicePrinting Directly from a Digital Camera Managing USB MemoryDeleting an image file Formatting a USB memory deviceAdjusting the Color Contrast MaintenancePrinting Reports Printing a reportCleaning the outside Cleaning Your MachineCleaning the inside Clearing MemoryMaintenance White sheet ADF Sheet Scanner glass Scanner lid Cleaning the scan unitReplacing the Toner Cartridge Maintaining the CartridgeToner cartridge storage Expected cartridge lifeMaintenance Replacing the Imaging Unit Replacing the Waste Toner Container To access SyncThru Web Service Maintenance PartsManaging Your Machine from the Website Checking the MACHINE’S Serial NumberTips for Avoiding Paper Jams TroubleshootingClearing Document Jams Exit misfeedRoller misfeed Clearing Paper JamsTray Fuser unit areaFuser lever Paper exit areaTroubleshooting Understanding Display Messages Meaning Suggested SolutionsOpen Heat Error Network ErrorNot Assigned Page/Cancel Job Over Heat ErrorPOP3 Wrong ConfigStop Pressed Stop/Clear has been Continue or Black OnlyPrinting problems Solving Other ProblemsCondition Suggested Solutions Condition Possible Suggested Solutions CausePrinting quality problems Dropouts Toner specksWhite Spots Vertical linesCopying problems Samsung Scan Manager problems Scanning problemsCommon Windows problems Fax problemsCommon Linux problems Not appear on Common Macintosh problemsScanners list Not scanOrdering supplies HOW to PurchaseSupplies Type Average Yielda Part NumberGeneral Specifications SpecificationsCopier Specifications Printer SpecificationsScanner Specifications Facsimile Specifications Glossary Ethernet ITU-T No chartEtherTalk Fuser UnitModem MAC addressNetWare OriginalsToner Cartridge Subnet MaskUNC Path WatermarkIndex Clock mode 31 control panel 21 copyingReceiving a fax Country Customer Care Center WEB Site Contact Samsung worldwideSwitzerland Page Features of your new laser product CLX-3175 CLX-3175N Finding More Information Page Safety information6 7Safety information Safety information8 9Safety information Safety information10 11Safety information Safety information12 13Safety information Safety information14 15Safety information Installing the software Machines basic settings Setting up the network CLX-3175N onlyScanning Basic Printing Using USB Memory Device Maintenance Troubleshooting CLX-3175N only Stop/Clear StatusScan to 57 to solve the problem Reduce/Enlarge Change Default USB feature Machine Setup Supplied Software Getting started System Requirements Setting UP the Network CLX-3175N only Installing the Software Key sound, and alarm sound Getting started Loading originals and print media Specifications on print media Printer specifications on page 69. The extra flaps Changing the Size of the Paper in the Paper Tray Slide the tray 1 back into the machine Printing on Special Print Materials Copying Press OK when Copy Feature appears Setting Copy Timeout Scanning Changing the Settings for Scan JOB Scanning Basic printing Using USB memory device Printing from a USB Memory Device Managing USB Memory Maintenance Cleaning Your Machine Cleaning the scan unit Maintaining the Cartridge Replacing the Toner Cartridge Replacing the Imaging Unit Replacing the Waste Toner Container Maintenance Parts Clearing paper jams Solving other problems Paper exit area Fuser lever Understanding Display Messages Expires soon Replaceables on 53 and call for Service Solving Other Problems 50. If this does not improve the print White spots appear on AaBbC Scanned face down on the scanner glass Samsung Scan Manager problems Come out Common Macintosh problems Ordering supplies Containerc,d Memory Copying mode Less than 50 dBAYieldc.d Waste toner Network Scanb File format Effective Glossary FDI LED TCP/IP Adjustment Contact Samsung worldwide Switzerland Page REV Software section Contents Sharing the Printer Locally Using Your Printer in Linux Select Typical installation for a local printer. Click Next Installing Printer SoftwareInstalling Software for Local Printing Select Custom installation. Click Next Custom InstallationInstalling Printer Software in Windows Installing Software for Network Printing Custom Installation Installing Printer Software in Windows Reinstalling Printer Software Click OK in the Install From Disk window Installing mono printer driverRemoving Printer Software NextSelect your printer driver from the Name drop-down list Printing a DocumentSelect Printers and Faxes Select your printer driver icon Printer SettingsPrinting to a file PRN Paper Tab Layout TabGraphics Tab Color ModeUsing Help Using a Favorite SettingExtras Tab About TabPrinting Multiple Pages on One Sheet of Paper N-Up Printing Advanced PrintingPrinting Booklets Printing PostersPrinting a Reduced or Enlarged Document Printing on Both Sides of PaperFitting Your Document to a Selected Paper Size NoneUsing an Existing Watermark Using WatermarksCreating a Watermark Editing a WatermarkWhat is an Overlay? Using OverlaysUsing a Page Overlay Creating a New Page OverlaySetting Up a Client Computer Setting Up a Host ComputerCheck the Share this printer box Double-clickPrinters and FaxesUsing Samsung SmarThru Scanning Using Samsung SmarThruUninstalling Samsung SmarThru Using Onscreen Help File Scanning Using the WIA Driver Scanning Process with TWAIN- enabled SoftwareWindows XP Windows VistaUnderstanding Smart Panel Using Smart PanelUsing Printer Settings Utility Opening the Troubleshooting GuideChanging the Smart Panel Program Settings Getting Started Installing the Unified Linux DriverInstalling the Unified Linux Driver Click Uninstall Uninstalling the Unified Linux DriverUsing the Unified Driver Configurator Using SetIP programOpening the Unified Driver Configurator Starting the programScanners Configuration Printers ConfigurationPorts Configuration Configuring Printer PropertiesPrinting Files Printing from ApplicationsClick Properties Scanning a DocumentAdding Job Type Settings Using the Image ManagerTools Function Uninstalling software Installing SoftwareSelect Easy Install and click Install. Easy Install is Select Uninstall and click UninstallFor a Network-connected Setting Up the PrinterClick Add on the Printer List Select Socket/HP Jet Direct in Printer TypeFor a USB-connected Printing a Document Changing Printer SettingsPrinting Graphics Printing Multiple Pages on One Sheet of PaperScanning Setting scan information in Scan ManagerScanning with USB Scanning with networkIndex Macintosh 37 uninstall
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