Samsung CLX-3175FW, CLX-3175FN, CLX-3175N, CLX-3170FN manual Printing quality problems

Page 78

CONDITION

POSSIBLE

SUGGESTED SOLUTIONS

CAUSE

 

 

 

 

 

The machine

The paper source

For many software

selects print

selection in the

applications, the paper

materials from

printer properties

source selection is found

the wrong paper

may be incorrect.

under the Thin Paper tab

source.

 

within the printer properties.

 

Select the correct paper

 

 

 

 

source. See the printer driver

 

 

help screen.

A print job is

The job may be very

Reduce the complexity of the

extremely slow.

complex.

page or try adjusting the print

 

 

quality settings.

Half the page is

The page orientation

Change the page orientation

blank.

setting may be

in your application. See the

 

incorrect.

printer driver help screen.

 

 

 

 

The paper size and

Ensure that the paper size in

 

the paper size

the printer driver settings

 

settings do not

matches the paper in the

 

match.

tray.

 

 

Or, ensure that the paper

 

 

size in the printer driver

 

 

settings matches the paper

 

 

selection in the software

 

 

application settings you use.

The machine

The printer cable is

Disconnect the printer cable

prints, but the

loose or defective.

and reconnect. Try a print job

text is wrong,

 

that you have already printed

garbled, or

 

successfully. If possible,

 

attach the cable and the

incomplete.

 

 

machine to another computer

 

 

 

 

and try a print job that you

 

 

know works. Finally, try a

 

 

new printer cable.

 

 

 

 

The wrong printer

Check the application’s

 

driver was selected.

printer selection menu to

 

 

ensure that your machine is

 

 

selected.

 

 

 

 

The software

Try printing a job from

 

application is

another application.

 

malfunctioning.

 

 

 

 

 

The operating

Exit Windows and reboot the

 

system is

computer. Turn the machine

 

malfunctioning.

off and then back on again.

Pages print, but

The toner cartridge

Redistribute the toner, if

are blank.

is defective or out of

necessary. (See

 

toner.

"Redistributing toner" on

 

 

page 65.)

 

 

If necessary, replace the

 

 

toner cartridge.

 

 

 

 

The file may have

Check the file to ensure that

 

blank pages.

it does not contain blank

 

 

pages.

 

 

 

 

Some parts, such as

Contact a service

 

the controller or the

representative.

 

board, may be

 

 

defective.

 

 

 

 

CONDITION

POSSIBLE

SUGGESTED SOLUTIONS

CAUSE

 

 

 

 

 

The printer does

Incompatibility

Printing the PDF file as an

not print PDF file

between the PDF

image may solve this

correctly. Some

file and the Acrobat

problem. Turn on Print As

parts of

products.

Image from the Acrobat

graphics, text, or

 

printing options.

illustrations are

 

It will take longer to

missing.

 

print when you print a

 

 

PDF file as an image.

Your machine

The oil used to

After printing about 100 color

has an odd smell

protect the fuser is

pages, there will be no more

during initial

evaporating.

smell. It is a temporary issue.

use.

 

 

The print quality

The resolution of the

Reduce the photo size. If you

of photos is not

photo is very low.

increase the photo size in the

good. Images

 

software application, the

are not clear.

 

resolution will be reduced.

 

 

 

 

 

Before printing,

Using damp paper

This is not a problem. Just

the machine

can cause vapor

keep printing.

emits vapor near

during printing.

 

the output tray.

 

 

 

 

 

Printing quality problems

If the inside of the machine is dirty or paper has been loaded improperly, you may notice a reduction in print quality. See the table below to clear the problem.

 

CONDITION

SUGGESTED SOLUTIONS

 

 

 

 

Light or faded print

If a vertical white streak or faded area appears

 

 

 

on the page:

 

 

 

• The toner supply is low. You may be able

 

 

 

to temporarily extend the toner cartridge

 

 

 

life. (See "Replacing the toner cartridge" on

 

 

 

page 65.) If this does not improve the print

 

 

 

quality, install a new toner cartridge.

 

 

 

• The paper may not meet paper

 

 

 

specifications; for example, the paper is too

 

 

 

moist or too rough. (See "Selecting print

 

 

 

 

 

 

media" on page 35.)

 

 

 

• If the entire page is light, the print

 

 

 

resolution setting is too low. Adjust the print

 

 

 

resolution. See the help screen of the

 

 

 

printer driver.

 

 

 

• A combination of faded or smeared defects

 

 

 

may indicate that the toner cartridge needs

 

 

 

cleaning.

 

 

 

• The surface of the LSU part inside the

 

 

 

machine may be dirty. Clean the LSU,

 

 

 

contact a service representative.

 

 

 

 

78_Troubleshooting

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Contents Multi Functional Printer Features of your new laser product Special FeaturesAbout this USER’S Guide Features by ModelsFeatures Convention Description ExampleOnline User’s Guide Quick Install GuideFinding More Information Printer Driver HelpSafety information Important Safety Symbols and PrecautionsWhat the icons and signs in this user’s guide mean Laser Safety Statement Power Saver Ozone SafetyMercury Safety RecyclingFAX Branding FCC Statement for Wireless LAN useUnited States of America Canadian Radio Interference RegulationsRinger Equivalence Number You should also know thatApprovals and Certifications Replacing the Fitted Plug for UK onlyDeclaration of Conformity European Countries EC CertificationEuropean States qualified under wireless approvals EEA/EFTA countriesWireless Guidance Regulatory Compliance StatementsOpenssl License Original Ssleay License14Safety information Safety information15 Contents Scanning by a network connection Printing a document Canceling a print job Sending a faxFax setup Receiving a faxBacking up data Solving other problemsPrinting from a USB memory device Managing USB memoryHow to purchase Fax problemsCommon Linux problems General specificationsIntroduction Machine OverviewFront view Rear view Control Panel Overview Understanding the Status LED Acknowledging the Status of the Toner CartridgeStatus Description Menu Overview Darkness SendingFeature Windows Linux Macintosh Printer Driver FeaturesContents Supplied SoftwareSetting UP the Hardware Getting startedMacintosh System RequirementsWindows LinuxUsing the SetIP program Setting UP the NetworkConfiguring network protocol via the machine Supported operating environmentsInstalling the Software Custom mode Using a Wireless NETWORKCLX-3175FW onlyWizard mode Hexadecimal Format Ascii FormatOperation Mode is Infrastructure Configuring wireless network from syncthru web serviceSelect Network NameSSID in Ssid Setup Operation Mode is Ad-hocMachines Basic Settings Entering characters using the number keypad Using the save modesAuto continue On the scanner glass Loading originals and print mediaLoading Originals ADFSelecting Print Media Specifications on print media Type Size Dimensions Weighta CapacitybGuidelines for special print media Media sizes supported in each modeMode Size Source Media Type GuidelinesChanging the Size of the Paper in the Paper Tray PreprintedPaper Slide the tray 1 back into the machine Setting the Paper Size and Type Printing on Special Print MaterialsFeeding the print material manually Changing the Settings for Each Copy CopyingCopying ID Card Copying Changing the Default Copy SettingsUsing Special Copy Features Up or 4-up copyingErasing background images Setting Copy TimeoutClone copying Gray enhance copyingScanning Basics Setting scan information in Samsung Scan ManagerScanning Scanning from the Control PanelScanning by a Network Connection Setting up an e-mail accountClick Machine Settings and User Authentication Scanning to EmailChanging the Settings for Each Scan JOB Changing the Default Scan SettingsSetting UP Address Book Printing Address Book Searching with a particular first letterScanning Canceling a Print JOB Basic printingPrinting a Document Resolution Setting the fax headerAdjusting the document settings FaxingConfirming a transmission Sending a fax automaticallySending a fax manually Automatic redialingCanceling a delayed fax Sending a delayed faxAdding pages to a delayed fax Sending a priority faxReceiving a FAX Receiving faxes in memory Receiving in secure receiving modeActivating secure receiving mode Forwarding faxesForwarding received faxes to email address FAX SetupChanging the fax setup options Sending optionsPrinting sent fax report automatically Changing the default document settingsSetting up Address Book Speed dial numbersDeleting a Address Book entry Group dial numbersSearching Address Book for an entry Printing Address BookPlugging in a USB Memory Device Using USB memory deviceAbout USB Memory Scanning to a USB Memory DevicePrinting from a USB Memory Device Backing UP DataDeleting an image file Managing USB MemoryPrinting Directly from a Digital Camera Formatting a USB memory devicePrinting Reports MaintenanceAdjusting the Color Contrast Printing a reportCleaning the inside Cleaning Your MachineCleaning the outside Clearing MemoryMaintenance Cleaning the scan unit White sheet ADF Sheet Scanner glass Scanner lidToner cartridge storage Maintaining the CartridgeReplacing the Toner Cartridge Expected cartridge lifeMaintenance Replacing the Imaging Unit Replacing the Waste Toner Container Managing Your Machine from the Website Maintenance PartsTo access SyncThru Web Service Checking the MACHINE’S Serial NumberClearing Document Jams TroubleshootingTips for Avoiding Paper Jams Exit misfeedTray Clearing Paper JamsRoller misfeed Fuser unit areaPaper exit area Fuser leverTroubleshooting Meaning Suggested Solutions Understanding Display MessagesNot Assigned Page/Cancel Job Network ErrorOpen Heat Error Over Heat ErrorStop Pressed Stop/Clear has been Wrong ConfigPOP3 Continue or Black OnlyCondition Suggested Solutions Solving Other ProblemsPrinting problems Condition Possible Suggested Solutions CausePrinting quality problems White Spots Toner specksDropouts Vertical linesCopying problems Scanning problems Samsung Scan Manager problemsFax problems Common Windows problemsCommon Linux problems Scanners list Common Macintosh problemsNot appear on Not scanSupplies HOW to PurchaseOrdering supplies Type Average Yielda Part NumberSpecifications General SpecificationsPrinter Specifications Scanner SpecificationsCopier Specifications Facsimile Specifications Glossary EtherTalk ITU-T No chartEthernet Fuser UnitNetWare MAC addressModem OriginalsUNC Path Subnet MaskToner Cartridge WatermarkClock mode 31 control panel 21 copying IndexReceiving a fax Contact Samsung worldwide Country Customer Care Center WEB SiteSwitzerland Page Features of your new laser product CLX-3175 CLX-3175N Finding More Information Page Safety information6 7Safety information Safety information8 9Safety information Safety information10 11Safety information Safety information12 13Safety information Safety information14 15Safety information Setting up the network CLX-3175N only Installing the software Machines basic settingsScanning Basic Printing Using USB Memory Device Maintenance Troubleshooting CLX-3175N only Status Scan toStop/Clear 57 to solve the problem Reduce/Enlarge Change Default USB feature Machine Setup Supplied Software Getting started System Requirements Setting UP the Network CLX-3175N only Installing the Software Key sound, and alarm sound Getting started Loading originals and print media Specifications on print media Printer specifications on page 69. The extra flaps Changing the Size of the Paper in the Paper Tray Slide the tray 1 back into the machine Printing on Special Print Materials Copying Press OK when Copy Feature appears Setting Copy Timeout Scanning Changing the Settings for Scan JOB Scanning Basic printing Using USB memory device Printing from a USB Memory Device Managing USB Memory Maintenance Cleaning Your Machine Cleaning the scan unit Maintaining the Cartridge Replacing the Toner Cartridge Replacing the Imaging Unit Replacing the Waste Toner Container Maintenance Parts Clearing paper jams Solving other problems Paper exit area Fuser lever Understanding Display Messages Expires soon Replaceables on 53 and call for Service Solving Other Problems 50. If this does not improve the print White spots appear on AaBbC Scanned face down on the scanner glass Samsung Scan Manager problems Come out Common Macintosh problems Ordering supplies Copying mode Less than 50 dBA Yieldc.d Waste tonerContainerc,d Memory Network Scanb File format Effective Glossary FDI LED TCP/IP Adjustment Contact Samsung worldwide Switzerland Page REV Software section Contents Sharing the Printer Locally Using Your Printer in Linux Installing Printer Software Installing Software for Local PrintingSelect Typical installation for a local printer. Click Next Custom Installation Select Custom installation. Click NextInstalling Printer Software in Windows Installing Software for Network Printing Custom Installation Installing Printer Software in Windows Reinstalling Printer Software Removing Printer Software Installing mono printer driverClick OK in the Install From Disk window NextPrinting a Document Select your printer driver from the Name drop-down listPrinter Settings Printing to a file PRNSelect Printers and Faxes Select your printer driver icon Layout Tab Paper TabColor Mode Graphics TabExtras Tab Using a Favorite SettingUsing Help About TabAdvanced Printing Printing Multiple Pages on One Sheet of Paper N-Up PrintingPrinting Posters Printing BookletsFitting Your Document to a Selected Paper Size Printing on Both Sides of PaperPrinting a Reduced or Enlarged Document NoneCreating a Watermark Using WatermarksUsing an Existing Watermark Editing a WatermarkUsing a Page Overlay Using OverlaysWhat is an Overlay? Creating a New Page OverlayCheck the Share this printer box Setting Up a Host ComputerSetting Up a Client Computer Double-clickPrinters and FaxesScanning Using Samsung SmarThru Uninstalling Samsung SmarThruUsing Samsung SmarThru Using Onscreen Help File Windows XP Scanning Process with TWAIN- enabled SoftwareScanning Using the WIA Driver Windows VistaUsing Smart Panel Understanding Smart PanelOpening the Troubleshooting Guide Changing the Smart Panel Program SettingsUsing Printer Settings Utility Installing the Unified Linux Driver Installing the Unified Linux DriverGetting Started Uninstalling the Unified Linux Driver Click UninstallOpening the Unified Driver Configurator Using SetIP programUsing the Unified Driver Configurator Starting the programPrinters Configuration Scanners ConfigurationConfiguring Printer Properties Ports ConfigurationPrinting from Applications Printing FilesScanning a Document Click PropertiesUsing the Image Manager Adding Job Type SettingsTools Function Select Easy Install and click Install. Easy Install is Installing SoftwareUninstalling software Select Uninstall and click UninstallClick Add on the Printer List Setting Up the PrinterFor a Network-connected Select Socket/HP Jet Direct in Printer TypeFor a USB-connected Changing Printer Settings PrintingPrinting a Document Printing Multiple Pages on One Sheet of Paper GraphicsScanning with USB Setting scan information in Scan ManagerScanning Scanning with networkIndex Macintosh 37 uninstall
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