Samsung CLX-318X manual Printing problems, Condition Possible cause Suggested solutions

Page 125

Printing problems

Condition

Possible cause

Suggested solutions

 

 

 

The machine

The machine is not

Check the power cord

does not print.

receiving power.

connections. Check the

 

 

power switch and the power

 

 

source.

 

 

 

 

The machine is not

Select your machine as your

 

selected as the

default machine in your

 

default machine.

Windows.

 

 

 

Check the machine for the following.

•The front door or rear door is not closed. Close the door.

•Paper is jammed. Clear the paper jam (See "Clearing paper jams" on page 2).

•No paper is loaded. Load paper (See "Loading paper in the tray" on page 4).

•The toner cartridge is not installed. Install the toner cartridge.

If a system error occurs, contact a service representative.

 

The connection

Disconnect the machine

 

cable between the

cable and reconnect it.

 

computer and the

 

 

machine is not

 

 

connected properly.

 

 

 

 

 

The connection

If possible, attach the cable to

 

cable between the

another computer that is

 

computer and the

working properly and print a

 

machine is

job. You can also try using a

 

defective.

different machine cable.

 

 

 

 

The port setting is

Check the Windows printer

 

incorrect.

setting to make sure that the

 

 

print job is sent to the correct

 

 

port. If the computer has

 

 

more than one port, make

 

 

sure that the machine is

 

 

attached to the correct one.

 

 

 

 

The machine may

Check the Printing

 

be configured

Preferences to ensure that

 

incorrectly.

all of the print settings are

 

 

correct (See "Opening

 

 

printing preferences" on

 

 

page 2).

 

 

 

 

The printer driver

Repair the machine software

 

may be incorrectly

(See "Installing USB

 

installed.

connected machine’s driver"

 

 

on page 3).

 

 

 

 

The machine is

Check the display message

 

malfunctioning.

on the control panel to see if

 

 

the machine is indicating a

 

 

system error. If the error

 

 

cannot be cleared, contact a

 

 

service representative.

 

 

 

Condition

Possible cause

Suggested solutions

 

 

 

The machine

The document size

Allocate more hard disk

does not print.

is so big that the

space on your computer for

 

hard disk space of

spooling, and try printing.

 

the computer is not

 

 

enough to access

 

 

the print job.

 

 

 

 

 

The output tray is

It can hold up to 80 ( 80 g/m2)

 

full.

sheets of plain paper. Once

 

 

the paper is removed from

 

 

the output tray, the machine

 

 

resumes printing.

 

 

 

 

If the machine is

Wait for the machine to cool

 

used for a long time

down. Printing automatically

 

continuously, the

resumes after the machine is

 

printing speed could

cooled down.

 

be slowed down, or

 

 

the machine could

 

 

pause to cool down.

 

 

 

 

The machine

The paper source

For many software

selects print

selection in the

applications, the paper

materials from

printer properties

source selection is found

the wrong paper

may be incorrect.

under the Paper tab within

source.

 

the printer properties. Select

 

 

the correct paper source. See

 

 

the printer driver help screen.

 

 

 

A print job is

The job may be very

Reduce the complexity of the

extremely slow.

complex.

page or try adjusting the print

 

 

quality settings.

 

 

 

Half the page is

The page

Change the page orientation

blank.

orientation setting

in your application. See the

 

may be incorrect.

printer driver help screen.

 

 

 

 

The paper size and

Ensure that the paper size in

 

the paper size

the printer driver settings

 

settings do not

matches the paper in the tray.

 

match.

Or, ensure that the paper size

 

 

in the printer driver settings

 

 

matches the paper selection

 

 

in the software application

 

 

settings you use.

 

 

 

Troubleshooting_ 10

Page 124 Page 126
Image 125
Page 124 Page 126
Contents Multi-Functional Printer Contents Using the save modes Completing the Installation TroubleshootingSetting the default paper Setting job timeout Setting the humidity modePreparing to fax Using a fax in your computer Using Samsung Scan and Fax ManagerAdjusting the document settings Setting up Address BookUsing the Linux Unified Driver Configurator Using the Smart Panel programMaintenance parts Solving other problemsCopyright CopyrightImportant safety symbols Safety informationSafety information Operating environmentOperating method Maintenance / Checking Installation / MovingSupply usage Ozone Safety Laser Safety StatementRegulatory information Regulatory informationRecycling Mercury SafetyPower Saver Taiwan only Radio Frequency Emissions Correct disposal of batteries in this productFCC Information to the User Canadian Radio Interference RegulationsFederal Communications Commission FCC FCC Statement for Wireless LAN useRussia only Germany only Turkey only You should also know that Fax BrandingRinger Equivalence Number Declaration of Conformity European Countries Replacing the Fitted Plug for UK OnlyImportant warning Approvals and CertificationsEC Certification European States qualified under wireless approvalsOpenSSL License Wireless GuidanceRegulatory Compliance Statements Original SSLeay License China only Regulatory information Convention About this user’s guideAbout this user’s guide Convention Description ExampleMaterial name Description Finding more informationSamsung website DownloadableFeatures of your new product Features of your new productSpecial Features Features by Models Machine overview CLX-3185/CLX-3185N/CLX-3185WK IntroductionFront view IntroductionRear view Control panel overview CLX-3185/CLX-3185N/CLX-3185WK Machine overview CLX-3185FN/CLX-3185FW Rear view Control panel overview CLX-3185FN/CLX-3185FW WPS CLX-3185FW Scan/EmailDirect USB CLX-3185FN Introducing the useful buttons Understanding the Status LEDWPS button CLX-3185WK/CLX-3185FW only Acknowledging the status of the toner cartridgeGetting started Setting up the hardwareSupplied software Getting startedMacintosh System requirementsMicrosoft Windows Linux Installing USB connected machine’s driverWindows RequirementsInstalling the Unified Linux Driver Installing the Printer Settings Utility Installing the SmartPanelSetting up a host computer Sharing your machine locallySelect All programs Accessories Windows Explorer Setting up a client computerDevices and Printers Check the Share this printerIntroducing useful network programs Using a wired networkNetwork environment Setting IP address Printing a network configuration reportIPv4 setting using control panel Windows IPv4 setting using SetIP Program WindowsRestoring factory default settings Installing wired network-connected machine’s driverNetwork parameter setting Direct Input Search againHelp Snmp Community NameOpen the Applications folder Utilities Print Setup Utility Install Linux Driver and add network PrinterHSelect Uninstall and click Uninstall Click Add on the Printer ListSetting IPv6 addresses IPv6 ConfigurationUsing SyncThru Web Service Activating IPv6Using a wireless network Wireless network setup clx-3185fw/clx-3185wk onlyChanging WPS mode Installing a wireless network with cablesSetting a wireless network in PBC mode Items to prepareSetting a wireless network in PIN mode Setting a wireless network with USB cableCase of WPA Wireless Network Setting Complete window appearsFor the Dhcp method For the Static methodCreating the Ad-Hoc network in Windows Installing the machine on an Ad-Hoc wireless network WindowsCreating the infrastructure network in Macintosh Click Continue on the Read Me window Creating the Ad-Hoc network in MacintoshPreparing items Setting a wireless network with network cableIP setting using SetIP Program Windows Using SyncThru Web Service Configuring the machine’s wireless networkIP setting using SetIP Program Macintosh Troubleshooting Resetting factory default valuesCompleting the Installation Solving other problems Altitude adjustment Basic setupSetting the date and time CLX-3185FN/CLX-3185FW only Changing the clock mode CLX-3185FN/CLX-3185FW onlySetting sounds Changing the default mode CLX-3185FN/CLX-3185FW onlySetting the default paper Using the save modesSetting the humidity mode Setting job timeoutLoading originals Media and trayOn the scanner glass Document feeder CLX-3185FN/CLX-3185FW onlyMode Size Source Media sizes supported in each modeSelecting print media Changing the tray size for print mediaMedia and tray Loading paper in the tray Tips on using the manual feeding methodPrinting on special media TrayTransparencies EnvelopesLabels Acceptable UnacceptableUsing the output support Setting the paper size and typeMedia and tray Printing Printer driver featuresIntroducing useful software program Basic printingUsing a favorite setting Canceling a print jobOpening printing preferences Click Properties or PreferencesUsing special print features Using helpFitting your document to a selected paper size Using watermarksChange percentage of your document Advanced Options Using overlaySetting your machine as a default machine Changing the default print settingsPrinting to a file PRN Macintosh printingPrinting from applications Linux printingOpen the Unified Driver Configurator Configuring Printer PropertiesPrinting files Printer Properties window opensBasic copying Changing the settings for each copyCopying Using special copy features Changing the default copy settingsID card copying Up or 4-up copying N-upPoster copying Deciding the form of copy outputClone copying Erasing background imagesCopying Basic scanning method ScanningScanning originals and sending to your computer Scan to PC For USB connected machineScanning to Email Setting up an e-mail accountID admin Password sec00000 Changing the default scan settings Changing the settings for each scan jobSetting up Address Book CLX-3185FN/CLX-3185FW only Registering speed email numbersUsing Address Book entries Using Samsung Scan and Fax ManagerSearching Address Book for an entry Printing Address BookChange Port tab Set Scan Button tabScanning using the WIA driver Scanning with TWAIN-enabled softwareWindows XP Windows VistaLinux Scanning Macintosh scanningScanning with USB Scanning with networkUsing the Image Manager Adding Job Type SettingsTo save a new Job Type setting To save a Job Type setting for the next scan jobTools Name Function Preparing to fax Using a fax in your computerFaxing clx-3185fn/clx-3185fw only Sending a fax in your machine Adding documents to a reserved delay fax job Delaying a fax transmissionCanceling a reserved delay fax job Sending a fax to multiple destinationsReceiving a fax in your machine Receiving in secure receiving mode Adjusting the document settingsActivating secure receiving mode ResolutionForwarding a fax to another destination Setting up Address BookGroup dial numbers Printing Address Book Printing sent fax report automaticallyDeleting a Address Book for entry Scanning to a USB memory device About USB memoryPlugging in a USB memory device Backing up data Printing from a USB memory deviceDeleting an image file Managing USB memoryFormatting a USB memory device Viewing the USB memory statusFax setup CLX-3185FN/CLX-3185FW only Machine status and advanced featureChanging the fax setup options SendingChange Default Copy setupChanging the copy setup options Auto ReportClearing memory Printing a reportItems Option Network CLX-3185N/CLX-3185WK/CLX-3185FN/CLX-3185 FW onlyMenu overview Machine status and advanced feature Wirelessd DHCPv6 ConfigWPS Setting Wlan SettingSyncThru Web Service overview To access SyncThru Web ServiceManagement tools Introducing useful management toolsMail notification setup Using the Smart Panel programSetting the system administrator information Maintenance tabChanging the Smart Panel Program Settings Using the Linux Unified Driver ConfiguratorOpening the Unified Driver Configurator SmarThruPrinters Configuration Scanners Ports Printers configuration windowSwitches to Printers configuration Printers tabPorts configuration Scanners configurationSwitches to Scanners configuration Switches to Ports configurationAdjusting the color contrast MaintenanceCleaning the machine Finding the serial numberMaintenance Scanner lid Scanner glass ADF sheet White sheet Cleaning the scan unitTips for moving & storing your machine Maintenance partsStoring the toner cartridge Troubleshooting TroubleshootingRedistributing toner Tips for avoiding paper jamsMessage Location of Jam Go to Clearing original document jams CLX-3185FN/CLX-3185FW onlyClearing paper jams Fuser unit area Paper exit area Checking display messages Message Meaning Suggested solutionsUnderstanding display messages Reconfigure Dhcp problemCall for service Install TonerReplace Prepare tonerFuser soon Replace TonerPower problems Solving other problemsCondition Suggested solutions Paper feeding problemsCondition Possible cause Suggested solutions Printing problemsPrinting quality problems Dropouts Toner specksPrinting Preferences, click Paper tab, White SpotsCondition Condition Suggested solution Copying problemsScanning problems Common Windows problems Fax problemsSamsung Scan and Fax Manager Problem Common Linux problems Common Macintosh problems How to purchase Supplies and accessoriesAvailable maintenance parts Supplies and accessoriesReplacing the toner cartridge Checking replaceable’s lifespanReplacing the imaging unit Replacing the waste toner container Supplies and accessories Hardware specifications SpecificationsEnvironmental specifications SpecificationsPower consumption Electrical specificationsPower ratinga Type Size Dimensions Weighta Capacityb Print media specificationsCountry/Regio Customer Care Center Web Site Contact samsung worldwideContact Samsung worldwide Philippines Glossary Duplex Dot Matrix PrinterDuty Cycle EmulationIeee ITU-T No chartIntranet IP addressModem ResolutionNetWare OriginalsToner Cartridge Subnet MaskUNC Path WatermarkIndex Job timeout setting Language 1 LCD display FeaturesMaintenance parts 1 manual tray Network setup 4 number keypad 6 N-up copy 2 N-up printingPower saver Poster Power button 3, 6 power offPrint resolution set Print resolution, setUsing help Watermark SyncThru Web ServiceWi-Fi Protected Setup WPS Windows Toner cartridge
Top Page Image Contents