Samsung CLX-318X Fax problems, Samsung Scan and Fax Manager Problem, Common Windows problems

Page 130

Condition

Suggested solutions

 

 

Message appears on

• There may be a copying or printing job in

your computer

progress. Try your job again when that job is

screen:

finished.

• Device can’t be

• The selected port is currently being used.

set to the H/W

Restart your computer and try again.

mode you want.

• The machine cable may be improperly

•Port is being used connected or the power may be off.

 

by another

• The scanner driver is not installed or the

 

program.

operating environment is not set up properly.

•

Port is Disabled.

• Ensure that the machine is properly

•

Scanner is busy

connected and the power is on, then restart

 

receiving or

your computer.

 

printing data.

• The USB cable may be improperly

 

When the current

connected or the power may be off.

 

job is completed,

 

 

try again.

 

•Invalid handle.

•Scanning has failed.

Fax problems

condition

suggested solutions

 

 

The machine is not

• Unplug the power cord and plug it in again.

working, there is no

• Ensure that there is power being supplied to

display, or the

the electrical outlet.

buttons are not

 

working.

 

 

 

No dial tone.

• Check that the phone line is properly

 

connected.

 

• Check that the phone socket on the wall is

 

working by plugging in another phone.

 

 

The numbers stored

Make sure that the numbers are stored in

in memory do not

memory correctly. Print an Address Book list

dial correctly.

(See "Setting up Address Book" on page 6).

 

 

The original does

• Make sure that the paper is not wrinkled and

not feed into the

you are inserting it in correctly. Check that the

machine.

original is the right size, not too thick or thin.

 

• Make sure that the document feeder is firmly

 

closed.

 

• The document feeder rubber pad may need to

 

be replaced. Contact a service

 

representative.

 

 

Faxes are not

• The receiving mode should be set to fax.

received

• Make sure that there is paper in the tray.

automatically.

• Check to see if the display shows any error

 

message. If it does, clear the problem.

 

 

The machine does

• Make sure that the original is loaded in the

not send.

document feeder or on the scanner glass.

 

• Check the fax machine you are sending to, to

 

see if it can receive your fax.

 

 

condition

suggested solutions

 

 

The incoming fax

• The fax machine sending you the fax may be

has blank spaces or

faulty.

is of poor-quality.

• A noisy phone line can cause line errors.

 

• Check your machine by making a copy.

 

• A toner cartridge has reached its estimated

 

cartridge life. Replace the toner cartridge

 

(See "Replacing the toner cartridge" on

 

page 2).

 

 

Some of the words

The fax machine sending the fax had a

on an incoming fax

temporary document jam.

are stretched.

 

 

 

There are lines on

Check your scan unit for marks and clean it (See

the originals you

"Cleaning the scan unit" on page 3).

sent.

 

 

 

The machine dials a

The other fax machine may be turned off, out of

number, but the

paper, or cannot answer incoming calls. Speak

connection with the

with the other machine operator and ask her/him

other fax machine

to solve out the problem.

fails.

 

 

 

Faxes do not store in

There may not be enough memory space to

memory.

store the fax. If the display indicating the

 

memory status shows, delete any faxes you no

 

longer need from the memory, and then try to

 

store the fax again. Call a service

 

representative.

 

 

Blank areas appear

You may have chosen the wrong paper settings

at the bottom of

in the user option setting. For details about

each page or on

paper settings, see "Setting the paper size and

other pages, with a

type" on page 6.

small strip of text at

 

the top

 

 

 

Samsung Scan and Fax Manager Problem

Condition

suggested solution

 

 

Samsung Scan and

Check your system requirements. Samsung

Fax Manager does

Scan and Fax Manager works in Windows and

not work.

Mac OS (See "System requirements" on page 2).

 

 

Common Windows problems

Condition

Suggested solutions

 

 

“File in Use”

Exit all software applications. Remove all

message appears

software from the printer’s startup group, then

during installation.

restart Windows. Reinstall the printer driver.

 

 

“General Protection

Close all other applications, reboot Windows

Fault”, “Exception

and try printing again.

OE”, “Spool 32” or

 

“Illegal Operation”

 

messages appear.

 

 

 

Troubleshooting_ 15

Page 129 Page 131
Image 130
Page 129 Page 131
Contents Multi-Functional Printer Contents Setting the default paper Completing the Installation TroubleshootingUsing the save modes Setting job timeout Setting the humidity modeAdjusting the document settings Using Samsung Scan and Fax ManagerPreparing to fax Using a fax in your computer Setting up Address BookMaintenance parts Using the Smart Panel programUsing the Linux Unified Driver Configurator Solving other problemsCopyright CopyrightSafety information Safety informationImportant safety symbols Operating environmentOperating method Installation / Moving Maintenance / CheckingSupply usage Regulatory information Laser Safety StatementOzone Safety Regulatory informationPower Saver Mercury SafetyRecycling FCC Information to the User Correct disposal of batteries in this productTaiwan only Radio Frequency Emissions Canadian Radio Interference RegulationsRussia only Germany only Turkey only FCC Statement for Wireless LAN useFederal Communications Commission FCC Ringer Equivalence Number Fax BrandingYou should also know that Important warning Replacing the Fitted Plug for UK OnlyDeclaration of Conformity European Countries Approvals and CertificationsEuropean States qualified under wireless approvals EC CertificationRegulatory Compliance Statements Wireless GuidanceOpenSSL License Original SSLeay License China only Regulatory information About this user’s guide About this user’s guideConvention Convention Description ExampleSamsung website Finding more informationMaterial name Description DownloadableSpecial Features Features of your new productFeatures of your new product Features by Models Front view IntroductionMachine overview CLX-3185/CLX-3185N/CLX-3185WK IntroductionRear view Control panel overview CLX-3185/CLX-3185N/CLX-3185WK Machine overview CLX-3185FN/CLX-3185FW Rear view Control panel overview CLX-3185FN/CLX-3185FW Direct USB CLX-3185FN Scan/EmailWPS CLX-3185FW Understanding the Status LED Introducing the useful buttonsAcknowledging the status of the toner cartridge WPS button CLX-3185WK/CLX-3185FW onlySupplied software Setting up the hardwareGetting started Getting startedMicrosoft Windows System requirementsMacintosh Windows Installing USB connected machine’s driverLinux RequirementsInstalling the Unified Linux Driver Setting up a host computer Installing the SmartPanelInstalling the Printer Settings Utility Sharing your machine locallyDevices and Printers Setting up a client computerSelect All programs Accessories Windows Explorer Check the Share this printerNetwork environment Using a wired networkIntroducing useful network programs IPv4 setting using control panel Windows Printing a network configuration reportSetting IP address IPv4 setting using SetIP Program WindowsNetwork parameter setting Installing wired network-connected machine’s driverRestoring factory default settings Help Search againDirect Input Snmp Community NameHSelect Uninstall and click Uninstall Install Linux Driver and add network PrinterOpen the Applications folder Utilities Print Setup Utility Click Add on the Printer ListUsing SyncThru Web Service IPv6 ConfigurationSetting IPv6 addresses Activating IPv6Wireless network setup clx-3185fw/clx-3185wk only Using a wireless networkSetting a wireless network in PBC mode Installing a wireless network with cablesChanging WPS mode Items to prepareSetting a wireless network with USB cable Setting a wireless network in PIN modeFor the Dhcp method Wireless Network Setting Complete window appearsCase of WPA For the Static methodInstalling the machine on an Ad-Hoc wireless network Windows Creating the Ad-Hoc network in WindowsCreating the infrastructure network in Macintosh Creating the Ad-Hoc network in Macintosh Click Continue on the Read Me windowIP setting using SetIP Program Windows Setting a wireless network with network cablePreparing items IP setting using SetIP Program Macintosh Configuring the machine’s wireless networkUsing SyncThru Web Service Completing the Installation Resetting factory default valuesTroubleshooting Solving other problems Setting the date and time CLX-3185FN/CLX-3185FW only Basic setupAltitude adjustment Changing the clock mode CLX-3185FN/CLX-3185FW onlyChanging the default mode CLX-3185FN/CLX-3185FW only Setting soundsUsing the save modes Setting the default paperSetting job timeout Setting the humidity modeOn the scanner glass Media and trayLoading originals Document feeder CLX-3185FN/CLX-3185FW onlySelecting print media Media sizes supported in each modeMode Size Source Changing the tray size for print mediaMedia and tray Printing on special media Tips on using the manual feeding methodLoading paper in the tray TrayLabels EnvelopesTransparencies Acceptable UnacceptableSetting the paper size and type Using the output supportMedia and tray Introducing useful software program Printer driver featuresPrinting Basic printingOpening printing preferences Canceling a print jobUsing a favorite setting Click Properties or PreferencesUsing help Using special print featuresChange percentage of your document Using watermarksFitting your document to a selected paper size Using overlay Advanced OptionsPrinting to a file PRN Changing the default print settingsSetting your machine as a default machine Macintosh printingLinux printing Printing from applicationsPrinting files Configuring Printer PropertiesOpen the Unified Driver Configurator Printer Properties window opensCopying Changing the settings for each copyBasic copying ID card copying Changing the default copy settingsUsing special copy features Up or 4-up copying N-upClone copying Deciding the form of copy outputPoster copying Erasing background imagesCopying Scanning originals and sending to your computer Scan to PC ScanningBasic scanning method For USB connected machineID admin Password sec00000 Setting up an e-mail accountScanning to Email Setting up Address Book CLX-3185FN/CLX-3185FW only Changing the settings for each scan jobChanging the default scan settings Registering speed email numbersSearching Address Book for an entry Using Samsung Scan and Fax ManagerUsing Address Book entries Printing Address BookSet Scan Button tab Change Port tabWindows XP Scanning with TWAIN-enabled softwareScanning using the WIA driver Windows VistaScanning with USB Macintosh scanningLinux Scanning Scanning with networkTo save a new Job Type setting Adding Job Type SettingsUsing the Image Manager To save a Job Type setting for the next scan jobTools Name Function Faxing clx-3185fn/clx-3185fw only Using a fax in your computerPreparing to fax Sending a fax in your machine Canceling a reserved delay fax job Delaying a fax transmissionAdding documents to a reserved delay fax job Sending a fax to multiple destinationsReceiving a fax in your machine Activating secure receiving mode Adjusting the document settingsReceiving in secure receiving mode ResolutionSetting up Address Book Forwarding a fax to another destinationGroup dial numbers Deleting a Address Book for entry Printing sent fax report automaticallyPrinting Address Book Plugging in a USB memory device About USB memoryScanning to a USB memory device Printing from a USB memory device Backing up dataFormatting a USB memory device Managing USB memoryDeleting an image file Viewing the USB memory statusChanging the fax setup options Machine status and advanced featureFax setup CLX-3185FN/CLX-3185FW only SendingChanging the copy setup options Copy setupChange Default Auto ReportPrinting a report Clearing memoryMenu overview Network CLX-3185N/CLX-3185WK/CLX-3185FN/CLX-3185 FW onlyItems Option Machine status and advanced feature WPS Setting DHCPv6 ConfigWirelessd Wlan SettingManagement tools To access SyncThru Web ServiceSyncThru Web Service overview Introducing useful management toolsSetting the system administrator information Using the Smart Panel programMail notification setup Maintenance tabOpening the Unified Driver Configurator Using the Linux Unified Driver ConfiguratorChanging the Smart Panel Program Settings SmarThruSwitches to Printers configuration Printers configuration windowPrinters Configuration Scanners Ports Printers tabSwitches to Scanners configuration Scanners configurationPorts configuration Switches to Ports configurationCleaning the machine MaintenanceAdjusting the color contrast Finding the serial numberMaintenance Cleaning the scan unit Scanner lid Scanner glass ADF sheet White sheetStoring the toner cartridge Maintenance partsTips for moving & storing your machine Redistributing toner TroubleshootingTroubleshooting Tips for avoiding paper jamsClearing paper jams Clearing original document jams CLX-3185FN/CLX-3185FW onlyMessage Location of Jam Go to Fuser unit area Paper exit area Understanding display messages Message Meaning Suggested solutionsChecking display messages Call for service Dhcp problemReconfigure Install TonerFuser soon Prepare tonerReplace Replace TonerSolving other problems Power problemsPaper feeding problems Condition Suggested solutionsPrinting problems Condition Possible cause Suggested solutionsPrinting quality problems Printing Preferences, click Paper tab, Toner specksDropouts White SpotsCondition Scanning problems Copying problemsCondition Suggested solution Samsung Scan and Fax Manager Problem Fax problemsCommon Windows problems Common Linux problems Common Macintosh problems Available maintenance parts Supplies and accessoriesHow to purchase Supplies and accessoriesChecking replaceable’s lifespan Replacing the toner cartridgeReplacing the imaging unit Replacing the waste toner container Supplies and accessories Environmental specifications SpecificationsHardware specifications SpecificationsPower ratinga Electrical specificationsPower consumption Print media specifications Type Size Dimensions Weighta CapacitybContact Samsung worldwide Contact samsung worldwideCountry/Regio Customer Care Center Web Site Philippines Glossary Duty Cycle Dot Matrix PrinterDuplex EmulationIntranet ITU-T No chartIeee IP addressNetWare ResolutionModem OriginalsUNC Path Subnet MaskToner Cartridge WatermarkIndex Maintenance parts 1 manual tray FeaturesJob timeout setting Language 1 LCD display Network setup 4 number keypad 6 N-up copy 2 N-up printingPrint resolution set Poster Power button 3, 6 power offPower saver Print resolution, setWi-Fi Protected Setup WPS Windows SyncThru Web ServiceUsing help Watermark Toner cartridge
Top Page Image Contents