Samsung CLX-318X manual Copying problems, Scanning problems, Condition Suggested solution

Page 129

Condition

Suggested Solutions

 

 

Curl

If the printed paper is curled or paper does not

 

feed into the machine:

•Turn over the stack of paper in the tray. Also try rotating the paper 180° in the tray.

•Change the printer option and try again. Go to printer properties, click Paper tab and set type

 

 

 

 

 

 

to Thin Paper (See "Opening printing

 

 

 

 

 

 

preferences" on page 2).

 

 

 

 

 

 

An unknown image Your machine is probably being used at an

repetitively

altitude of 1,000 m (3,281 ft.) or above.

appears on a few

The high altitude may affect the print quality such

sheets or loose

as loose toner or light imaging. You can select a

toner, light print, or

correct altitude of your machine location (See

contamination

"Altitude adjustment" on page 1).

occurs.

 

Copying problems

 

 

 

 

 

 

 

 

 

Condition

Suggested solution

 

 

 

 

 

 

 

Copies are too light

Use Darkness in Copy feature to lighten or

or too dark.

darken the backgrounds of copies (See

 

 

 

 

 

 

"Changing the settings for each copy" on

 

 

 

 

 

 

page 1).

 

 

 

 

 

 

 

Smears, lines,

• If the defects are on the original, use

marks, or spots

Darkness in Copy feature to lighten the

appear on copies.

background of your copies (See "Changing

 

 

 

 

 

 

the settings for each copy" on page 1).

 

 

 

 

 

 

• If there are no defects on the original, clean

 

 

 

 

 

 

the scan unit (See "Cleaning the scan unit" on

 

 

 

 

 

 

page 3).

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Copy image is

• Ensure that the original is face down on the

skewed.

scanner glass.

 

• Check that the copy paper is loaded correctly.

 

 

Blank copies print

Ensure that the original is face down on the

out.

scanner glass.

 

 

Image rubs off the

• Replace the paper in the tray with paper from

copy easily.

a new package.

 

• In high humidity areas, do not leave paper in

 

the machine for extended periods of time.

 

 

Frequent copy paper

• Fan the stack of paper, then turn it over in the

jams occur.

tray. Replace the paper in the tray with a fresh

 

supply. Check/adjust the paper guides, if

 

necessary.

 

• Ensure that the paper is the proper paper

 

weight.

 

• Check for copy paper or pieces of copy paper

 

remaining in the machine after a paper jam

 

has been cleared.

Condition

Suggested solution

 

 

Toner cartridge

• Your originals may contain pictures, solids, or

produces fewer

heavy lines. For example, your originals may

copies than

be forms, newsletters, books, or other

expected before

documents that use more toner.

running out of toner.

• The scanner lid may be left open while copies

 

are being made.

 

• Turn the machine off and back on.

 

 

Scanning problems

Condition

Suggested solutions

 

 

The scanner does not

• Make sure that you place the original to be

work.

scanned face down on the scanner glass.

 

• There may not be enough available memory

 

to hold the document you want to scan. Try

 

the Prescan function to see if that works.

 

Try lowering the scan resolution rate.

 

• Check that the machine cable is connected

 

properly.

 

• Make sure that the machine cable is not

 

defective. Switch the cable with a known

 

good cable. If necessary, replace the cable.

 

• Check that the scanner is configured

 

correctly. Check scan setting in the

 

SmarThru or the application you want to use

 

to make certain that the scanner job is being

 

sent to the correct port (for example,

 

USB001).

 

 

The unit scans very

• Check if the machine is printing received

slowly.

data. If so, scan the document after the

 

received data has been printed.

 

• Graphics are scanned more slowly than text.

 

• Communication speed slows in scan mode

 

because of the large amount of memory

 

required to analyze and reproduce the

 

scanned image. Set your computer to the

 

ECP printer mode through BIOS setting. It

 

will help to increase the speed. For details

 

about how to set BIOS, refer to your

 

computer user’s guide.

 

 

Troubleshooting_ 14

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Contents Multi-Functional Printer Contents Using the save modes Completing the Installation TroubleshootingSetting the default paper Setting job timeout Setting the humidity modePreparing to fax Using a fax in your computer Using Samsung Scan and Fax ManagerAdjusting the document settings Setting up Address BookUsing the Linux Unified Driver Configurator Using the Smart Panel programMaintenance parts Solving other problemsCopyright CopyrightImportant safety symbols Safety informationSafety information Operating environmentOperating method Maintenance / Checking Installation / MovingSupply usage Ozone Safety Laser Safety StatementRegulatory information Regulatory informationMercury Safety Power SaverRecycling Taiwan only Radio Frequency Emissions Correct disposal of batteries in this productFCC Information to the User Canadian Radio Interference RegulationsFCC Statement for Wireless LAN use Russia only Germany only Turkey onlyFederal Communications Commission FCC Fax Branding Ringer Equivalence NumberYou should also know that Declaration of Conformity European Countries Replacing the Fitted Plug for UK OnlyImportant warning Approvals and CertificationsEC Certification European States qualified under wireless approvalsWireless Guidance Regulatory Compliance StatementsOpenSSL License Original SSLeay License China only Regulatory information Convention About this user’s guideAbout this user’s guide Convention Description ExampleMaterial name Description Finding more informationSamsung website DownloadableFeatures of your new product Special FeaturesFeatures of your new product Features by Models Machine overview CLX-3185/CLX-3185N/CLX-3185WK IntroductionFront view IntroductionRear view Control panel overview CLX-3185/CLX-3185N/CLX-3185WK Machine overview CLX-3185FN/CLX-3185FW Rear view Control panel overview CLX-3185FN/CLX-3185FW Scan/Email Direct USB CLX-3185FNWPS CLX-3185FW Introducing the useful buttons Understanding the Status LEDWPS button CLX-3185WK/CLX-3185FW only Acknowledging the status of the toner cartridgeGetting started Setting up the hardwareSupplied software Getting startedSystem requirements Microsoft WindowsMacintosh Linux Installing USB connected machine’s driverWindows RequirementsInstalling the Unified Linux Driver Installing the Printer Settings Utility Installing the SmartPanelSetting up a host computer Sharing your machine locallySelect All programs Accessories Windows Explorer Setting up a client computerDevices and Printers Check the Share this printerUsing a wired network Network environmentIntroducing useful network programs Setting IP address Printing a network configuration reportIPv4 setting using control panel Windows IPv4 setting using SetIP Program WindowsInstalling wired network-connected machine’s driver Network parameter settingRestoring factory default settings Direct Input Search againHelp Snmp Community NameOpen the Applications folder Utilities Print Setup Utility Install Linux Driver and add network PrinterHSelect Uninstall and click Uninstall Click Add on the Printer ListSetting IPv6 addresses IPv6 ConfigurationUsing SyncThru Web Service Activating IPv6Using a wireless network Wireless network setup clx-3185fw/clx-3185wk onlyChanging WPS mode Installing a wireless network with cablesSetting a wireless network in PBC mode Items to prepareSetting a wireless network in PIN mode Setting a wireless network with USB cableCase of WPA Wireless Network Setting Complete window appearsFor the Dhcp method For the Static methodCreating the Ad-Hoc network in Windows Installing the machine on an Ad-Hoc wireless network WindowsCreating the infrastructure network in Macintosh Click Continue on the Read Me window Creating the Ad-Hoc network in MacintoshSetting a wireless network with network cable IP setting using SetIP Program WindowsPreparing items Configuring the machine’s wireless network IP setting using SetIP Program MacintoshUsing SyncThru Web Service Resetting factory default values Completing the InstallationTroubleshooting Solving other problems Altitude adjustment Basic setupSetting the date and time CLX-3185FN/CLX-3185FW only Changing the clock mode CLX-3185FN/CLX-3185FW onlySetting sounds Changing the default mode CLX-3185FN/CLX-3185FW onlySetting the default paper Using the save modesSetting the humidity mode Setting job timeoutLoading originals Media and trayOn the scanner glass Document feeder CLX-3185FN/CLX-3185FW onlyMode Size Source Media sizes supported in each modeSelecting print media Changing the tray size for print mediaMedia and tray Loading paper in the tray Tips on using the manual feeding methodPrinting on special media TrayTransparencies EnvelopesLabels Acceptable UnacceptableUsing the output support Setting the paper size and typeMedia and tray Printing Printer driver featuresIntroducing useful software program Basic printingUsing a favorite setting Canceling a print jobOpening printing preferences Click Properties or PreferencesUsing special print features Using helpUsing watermarks Change percentage of your documentFitting your document to a selected paper size Advanced Options Using overlaySetting your machine as a default machine Changing the default print settingsPrinting to a file PRN Macintosh printingPrinting from applications Linux printingOpen the Unified Driver Configurator Configuring Printer PropertiesPrinting files Printer Properties window opensChanging the settings for each copy CopyingBasic copying Using special copy features Changing the default copy settingsID card copying Up or 4-up copying N-upPoster copying Deciding the form of copy outputClone copying Erasing background imagesCopying Basic scanning method ScanningScanning originals and sending to your computer Scan to PC For USB connected machineSetting up an e-mail account ID admin Password sec00000Scanning to Email Changing the default scan settings Changing the settings for each scan jobSetting up Address Book CLX-3185FN/CLX-3185FW only Registering speed email numbersUsing Address Book entries Using Samsung Scan and Fax ManagerSearching Address Book for an entry Printing Address BookChange Port tab Set Scan Button tabScanning using the WIA driver Scanning with TWAIN-enabled softwareWindows XP Windows VistaLinux Scanning Macintosh scanningScanning with USB Scanning with networkUsing the Image Manager Adding Job Type SettingsTo save a new Job Type setting To save a Job Type setting for the next scan jobTools Name Function Using a fax in your computer Faxing clx-3185fn/clx-3185fw onlyPreparing to fax Sending a fax in your machine Adding documents to a reserved delay fax job Delaying a fax transmissionCanceling a reserved delay fax job Sending a fax to multiple destinationsReceiving a fax in your machine Receiving in secure receiving mode Adjusting the document settingsActivating secure receiving mode ResolutionForwarding a fax to another destination Setting up Address BookGroup dial numbers Printing sent fax report automatically Deleting a Address Book for entryPrinting Address Book About USB memory Plugging in a USB memory deviceScanning to a USB memory device Backing up data Printing from a USB memory deviceDeleting an image file Managing USB memoryFormatting a USB memory device Viewing the USB memory statusFax setup CLX-3185FN/CLX-3185FW only Machine status and advanced featureChanging the fax setup options SendingChange Default Copy setupChanging the copy setup options Auto ReportClearing memory Printing a reportNetwork CLX-3185N/CLX-3185WK/CLX-3185FN/CLX-3185 FW only Menu overviewItems Option Machine status and advanced feature Wirelessd DHCPv6 ConfigWPS Setting Wlan SettingSyncThru Web Service overview To access SyncThru Web ServiceManagement tools Introducing useful management toolsMail notification setup Using the Smart Panel programSetting the system administrator information Maintenance tabChanging the Smart Panel Program Settings Using the Linux Unified Driver ConfiguratorOpening the Unified Driver Configurator SmarThruPrinters Configuration Scanners Ports Printers configuration windowSwitches to Printers configuration Printers tabPorts configuration Scanners configurationSwitches to Scanners configuration Switches to Ports configurationAdjusting the color contrast MaintenanceCleaning the machine Finding the serial numberMaintenance Scanner lid Scanner glass ADF sheet White sheet Cleaning the scan unitMaintenance parts Storing the toner cartridgeTips for moving & storing your machine Troubleshooting TroubleshootingRedistributing toner Tips for avoiding paper jamsClearing original document jams CLX-3185FN/CLX-3185FW only Clearing paper jamsMessage Location of Jam Go to Fuser unit area Paper exit area Message Meaning Suggested solutions Understanding display messagesChecking display messages Reconfigure Dhcp problemCall for service Install TonerReplace Prepare tonerFuser soon Replace TonerPower problems Solving other problemsCondition Suggested solutions Paper feeding problemsCondition Possible cause Suggested solutions Printing problemsPrinting quality problems Dropouts Toner specksPrinting Preferences, click Paper tab, White SpotsCondition Copying problems Scanning problemsCondition Suggested solution Fax problems Samsung Scan and Fax Manager ProblemCommon Windows problems Common Linux problems Common Macintosh problems How to purchase Supplies and accessoriesAvailable maintenance parts Supplies and accessoriesReplacing the toner cartridge Checking replaceable’s lifespanReplacing the imaging unit Replacing the waste toner container Supplies and accessories Hardware specifications SpecificationsEnvironmental specifications SpecificationsElectrical specifications Power ratingaPower consumption Type Size Dimensions Weighta Capacityb Print media specificationsContact samsung worldwide Contact Samsung worldwideCountry/Regio Customer Care Center Web Site Philippines Glossary Duplex Dot Matrix PrinterDuty Cycle EmulationIeee ITU-T No chartIntranet IP addressModem ResolutionNetWare OriginalsToner Cartridge Subnet MaskUNC Path WatermarkIndex Job timeout setting Language 1 LCD display FeaturesMaintenance parts 1 manual tray Network setup 4 number keypad 6 N-up copy 2 N-up printingPower saver Poster Power button 3, 6 power offPrint resolution set Print resolution, setUsing help Watermark SyncThru Web ServiceWi-Fi Protected Setup WPS Windows Toner cartridge
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