Avaya 2410 Call Pickup and Directed Call Pickup, To retrieve a parked call from another extension

Page 52

To park a call at your extension (for retrieval at any extension) when a Call Park button is not administered

1.Press .

2.Enter the Call Park feature access code.

3.When you hear confirmation tone, hang up.

To retrieve a parked call from another extension

1.Pick up the handset or press .

2.Dial the Answer Back feature access code.

3.When you hear a dial tone, dial the extension at which you parked the call. If returning to a call parked at your telephone, dial your own extension.

Call Pickup and Directed Call Pickup

The Call Pickup feature lets you answer a call at your telephone for another extension in your pickup group. If you can use the Directed Call Pickup feature, you can pick up a call ringing at a specific extension without the extension being a member of your pickup group.

To answer a call placed to a member of your pickup group when your telephone is idle

Press the

CallPickup

button (if administered) or Dial the Call Pickup access code.

Called telephone stops ringing, and you are connected to the ringing call.

To pick up a call directly for someone else in your office

Note:

Again, the Directed Call Pickup feature is designed for covering calls for associates while they are away from their desk. In this case, you do not have to be a member of the same pickup group.

1. Press the

DirCall PkUp

button or Dial the Directed Call Pickup access code.

2.Dial the extension of the ringing telephone.

The called telephone stops ringing, and you are connected to the ringing call.

52 2410 Digital Telephone User’s Guide

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Contents Digital Telephone User’s Guide Copyright 2004, Avaya Inc All Rights Reserved Federal Communications Commission Statement Page Contents Index Overview Customizable interface-that allows you toHeadpieces Headset CompatibilityBase Units Safety Information Telephone ComponentsAdapter Cord Cordless Headpiece/Base UnitVolume control buttons Use to adjust Mute buttonHeadset button Initially view softkey labels, press any SoftkeyTelephone User Checklist SeeHome Screen Sample Home ScreenNavigating in the Home Screen Pages Navigating in the Home Screen Pages PressCall Appearance and Call Identification Displays Status Icons Status Icons DefinitionCall-Handling Features Status Icons for Feature-Specific Applications DefinitionAnswer a call To answer an incoming callMake a call Speed DialTo make a call manually To have the 2410 telephone make a call automaticallyRedial HoldSpeakerphone Transfer Conference To add another party to a callTo add a held call to an active call To remove the last person added to the conference callSpeed Dial Screen Getting MessagesMessage Working in the Speed Dial Screen Working in the Speed Dial Screen PressManaging Your Speed Dial List Editing Speed Dial Entries Quick Access to Speed Dial EntriesEntering Characters Adding Speed Dial Entries Dialing ConventionsTo add speed dial entries to your personal directory Editing Speed Dial Entries To edit stored speed dial entriesDeleting Speed Dial Entries To delete stored speed dial entries28 2410 Digital Telephone User’s Guide Call Log Screens Call Log Summary ScreenSample Call Log Summary Screen Working in the Call Log Summary Screen Working in the Call Log Summary Screen PressCall Log Detail Screen Sample Call Log Detail ScreenWorking in the Call Log Detail Screen Working in the Call Log Detail Screen PressUsing the Call Log Viewing the Call LogMaking Calls from the Call Log To view the list of all calls recorded in the Call LogSaving a Call Log Entry to Your Speed Dial List Deleting a Call Log EntryTo save an entry in the Call Log to your Speed Dial List To delete an entry from the Call LogLabel Action Screen To delete all entries from the Call LogWorking in the Label Action Screen Working in the Label Action Screen PressTo edit call appearance/feature button labels Managing Your Call Appearance/Feature Button LabelsEditing Labels Viewing the System Labels To view the system labelsTo restore the system labels Restoring the System LabelsOptions Screen Sample Options ScreenWorking in the Options Screen Working in the Options Screen PressRing Pattern Selecting Personalized OptionsTo select a personalized ringing pattern Visual Ring Flash Message Lamp Show Phone ScreenTo set the Flash Message Lamp option To set the Show Phone Screen optionDisplay Contrast To select a contrast levelCall Log Setup To erase all personalized settings EraseStay in Speed Dial Screen Self TestTo set the Stay in Speed Dial option To have the 2410 telephone perform a self testLanguage To select a screen display languageAbbreviated Dialing/Automatic Dialing AD Using Selected Voice FeaturesTo program a number on an Abbreviated Dialing button To call a number using an Abbreviated Dialing button To cancel Call ForwardingCall Forwarding All Calls Call ParkTo retrieve a parked call from another extension Call Pickup and Directed Call PickupTo pick up a call directly for someone else in your office Leave Word Calling To cancel a Leave Word Calling messageTo leave a message without ringing an extension Send All Calls To cancel Send All CallsWhisper Call Timer and Timer Using Display FeaturesTo respond to a Whisper To search the directory for a name DirectoryLast name, comma use * , first name or initial To use the Inspect feature Tones and Their MeaningInspect Ringing Tones Rings MeaningFeedback Tones Meaning Index 60 2410 Digital Telephone User’s Guide Visual Ring option Index 62 2410 Digital Telephone User’s Guide
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