Toshiba DKA-AG-SYSTEMVD manual Auto Attendant CO Line Assignments

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Setting System Parameters

Auto Attendant

Auto Attendant

The Auto Attendant feature tells the system where to direct incoming Auto Attendant calls. The Strata DK built-in Auto Attendant is licensed by Dytel, Inc. under United States Patent No. 4,975,941. Two announcements greet callers: The primary announcement contains the company greeting, followed by a menu. The secondary (optional) announcement, plays when the station or department called is not available. It is then followed by a menu.

An Auto Attendant’s primary announcement may sound like this:

“Hello, you have reached Toshiba.

If you know the number of the party you are calling, please dial it now. For operator assistance, dial 0 or please wait.

For Sales, dial 3.

For Marketing, dial 4.

And for Technical Support, dial 5.”

Here’s an example of an Auto Attendant's secondary announcement:

“The party is unavailable...

For operator assistance, dial 0 or wait for assistance. For Sales, dial 3.

For Marketing, dial 4.

And for Technical Support, dial 5.”

Auto Attendant CO Line Assignments

CO lines can be assigned to be answered by the Auto Attendant in any of the three

system modes (Day, Day 2, and Night) by the system programmer. The 1LJKW￿ 7UDQVIHU button can be used to switch the CO lines to ring the Auto Attendant or to

ring stations that are preassigned in system programming.

The Auto Attendant can be configured (in system programming) to answer CO line calls on a delayed basis (12 or 24 seconds) if the call is not answered at a ringing station(s).

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Strata DK System Administrator Guide 5/00

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System Administrator Guide Publication Information Contents Appendix a Access Codes Introduction Equipment Notes OrganizationConventions Action/Response Table Important NotesRelated Documents and Media ViiViii Setting System Parameters Auto Attendant Auto Attendant CO Line AssignmentsSystem Auto Attendant Dialing Plan Auto Attendant Announcement Recording Recommendations Direct Inward System Access Disa Security Code To enter or change the Disa security codeTo cancel the Disa security code Emergency 911 CallsTo make an Emergency 911 call Or press DN + +Emergency Calling from the Attendant Console Night Transfer Lock/Unlock Password To enable/disable night transferNight Transfer To assign or change Night Lock/Unlock Password Night Transfer Lock Mode To set the system in Night Lock ModeSetting Date/Time/Day To set the dateTo set the time To set the day of the week Soft Keys Station RelocationTo turn Soft Keys on To turn Soft Keys offTo turn on the Auto Station Relocation feature Automatic RelocationTo physically relocate swap Station a and B To turn on the Special Dial Station Relocation feature Relocation by Special DialTo relocate swap Station a and B System Messages, Names and Memos To write LCD messages, names, or numbersUser LCD Name/Number Display To enter name/number information for your telephone To clear name/number displayTo erase name/number display To enter name/number information for other stations/devicesTo erase other station name/number displays System Speed Dial Numbers Clearing a Speed Dial EntrySpeed Dial-Advanced Features Accessing the Stored NumberFeature Access Codes To store a feature onto a 6 buttonSetting System Parameters Feature Access Codes Features Feature Access Code Sequence Setting System Parameters Speed Dial Pause and Flash Storage Speed Dial Number LinkingTo link system/system speed dial numbers Setting System Parameters Linked Speed Dial Example Speed Dial Memo To use the new linkTo program names and numbers Enter up to To view and/or dial a Speed Dial number To check a Speed Dial numberToll Restriction Override/Traveling Class Codes Dial tone ~ represent override Codes 1 and 2 respectively~ or Verified Account Codes To add or change verified account codesTo delete verified account codes Setting System Parameters Access Codes CO Line Access CodesFeature Access Codes To access a lineTo enter a paging group access code Paging Group CodesSpeed Dial Access Codes RCTUBA/BB, RCTUC/D, B1CUDirectories/RecordB User Name/Number DirectorySpeed Dial Memo Directory Telephone Location Record Directories/Record Index Index ~ W Index