Setting System Parameters
Auto Attendant
When calling the Auto Attendant, callers can access DISA by dialing . Toshiba recommends that you do not include this information in the Auto Attendant announcement.
CAUTION! Make sure that your system DISA security code is set and protected. This is necessary to prevent unauthorized outgoing DISA calls from being charged (billed) to your company’s telephone lines. See the instructions, “Direct Inward System Access (DISA) Security Code” on Page 5.
Auto Attendant Announcement Recording Recommendations
Primary announcements are played to the caller when the Auto Attendant first answers a CO line. Secondary announcements (optional) are played to the caller after dialing a busy or unanswered station. Announcements should be kept as short as possible to allow fast call handling, and to eliminate overflow situations. Typical announcements should run between 10 and 20 seconds. Both primary and secondary announcements should play the Auto Attendant dialing plan options.
If many CO lines ring the Auto Attendant (heavy traffic), multiple announcement machines can be installed to accommodate quick answer of incoming calls. Announcements can be up to 60 seconds in length. The system can support up to four primary announcements and up to four secondary announcements, thereby making a
4 | Strata DK System Administrator Guide 5/00 |