Casio 40DHB0002USAR manual Voicemail, Queue

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Phone Manager

Voicemail

Phone Manager Pro only with Voicemail Pro. On accessing your Voicemail box (either via Voicemail Ringback or by dialing *17 or via the Messages tab) a Voicemail tab will appear. This will display all new, old and saved messages. You can then use the control buttons (as below) to forward, replay, skip, pause, play, save, delete and play saved messages.

To play a particular message double-click the message.

• - Message Back

• - Skip Back

• - Unpause selected message

• - Skip Forward

• - Message Forward

• - Pause selected message

• - Delete selected message

• - Save selected message

• - Play Saved Messages

Queue

Phone Manager Pro only. The Queue tab in Call History allows you to monitor the number of calls being held in a queue for a particular Hunt Group. See Working with Queues.

The Hunt Groups you wish to monitor are configured in the Queue ID tab under Configure Preferences. The Hunt Group must already exist on the System and must have Queuing enabled - please refer to your System Administrator.

The Queue tab will then appear in Call History and can display up to two Queue monitors. These monitors will indicate the number of calls currently queued for that Hunt Group. Each call held in a queue is indicated by a blue box. When the mouse pointer is moved over a Queue monitor the number of calls in the queue is displayed in the Hint Box.

Phone Manager User Guide	Page 25
IP Office	40DHB0002USAR Issue 13a (22nd September 2005)

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Contents IP Office Page Table of Contents How To Call HandlingTable Of Contents Page Introduction Getting StartedPhone Manager Pro Phone Manager Lite Phone Manager PC SoftphoneFeature Phone Phone Manager Feature ComparisonPhone Manager User Guide IP Office Logging Getting StartedStart Programs IP Office Phone Manager Logging OnPage Main Window Phone ManagerCall Status Icons Call StatusNumber FromMessages Call HistoryStatus Add to Directory Call Number backAdd to Speed Dial Add to OutlookOut Missed Messages AllTo collect your new messages Speed Dials Speed Dial Options Conference External Speed DialsDoor Account CodesQueue VoicemailStatus ScriptPark a Call Call Park AreaTag a Parked Call Language Configure MenuProfile Load SkinPBX Configuration Information Import Configure DirectoryExport CloseDirectory Entry ConfigurePreferences Do Not Disturb ForwardingTelephone Park ID Phone ManagerQueue ID Agent ModeDoor Release Select AllScreen Pop Short Cut KeysConfiguring your Screen Pop Software Please select your preferred audio codec for VoIP Audio CodecFrames per packet Confirm VoIP IP AddressConfiguring Compact Mode Preferences Compact ModeActivating Compact Mode Start in Compact ModeSlider Using Phone Manager in Compact ModeChanging the Custom Date Format Date & Time SettingClock Type USB SettingsChanging the time displayed Remember Password Check Box Enable Instant Messaging SupportInstant Messaging ServerSelect required mailbox Personal Distribution ListsList ID List NameCreating a Personal Distribution List Default SizingAdding members from an existing Personal Distribution Lists Click Create to create your Personal Distribution ListSaving your profile ProfileLoading your profile Click Save ProfileFunctions Menu Park/UnPark1-4 F9-F12 Ringback when free internal onlyBusy Not Available Ins Busy Wrap Up DelDirectory List CallRingback Account Code Call with Account CodeTransfer TransferBlind Transfer Absent Status Account CodeCall Handling Icons Microphone VolumeF5 Record Function KeysPC Softphone Operation Hands Free OperationAgent Mode Operation Help Menu IP Office Conferencing CenterConfiguring your Preferences ConfigurationSpeed Dials Changing the External Default NumberExternal Speed Dials Internal Speed Dials Status Speed Dial TooltipsPresence New VoiceMailsEdit Speed Dial Form Directory Entries Make a Call using a Directory EntryCreate a Directory Entry Edit a Directory EntryCreate a Directory Entry from an Existing Call Default SizingCreate an MS Outlook Contact from an Existing Call Select Add to OutlookPage Make a Call Call HandlingHands Free Making a Call PIN RestrictionsSpeed Dials Place Call On Hold Receive a CallTake a Call Off Hold End a CallClear a Call Tag a CallTransfer a Call Blind Transfer a CallTag a Transferred Call Transfer a Call to Another Users VoicemailCreate a Conference Call Remove a Member from a ConferenceReclaim a Call Collect Your New Voicemail MessagesPark a Call Unpark a CallPhone Manager User Guide IP Office Answer a Call Set Ringback When FreeAnswer a Call Waiting Call Tag FormSet an Absent Message Delete all Calls from the Call History Making a Call with an Account CodeWorking with Queues How To To cancelTake Your Calls from Another Extension Forward Your Calls to Another Location Set a Do Not Disturb Exception Number Set Do Not Disturb DNDRemove a Do Not Disturb Exception Turn Call Waiting On/Off Transfer Back to Forwarded ExtensionTurn Voicemail On/Off Turn Voicemail Ringback On/OffSelect the Tabs to Show in Call History Turn Off Hook Operation On/OffCreate a Speed Dial Create a Speed Dial Group Member Create a Instant Message Speed Dial Create a Speed Dial from the IP Office DirectorySelect Add User Delete a Speed Dial Edit a Speed DialCreate a Speed Dial to a Users Extension Make a Call Using a Speed DialCreate a Speed Dial While Creating a Directory Entry To Make a Call Using an Account Code Using Account CodesUsing an Account Code Once a Call is in Progress To Assign an Account Code to a Call in ProgressHints & Tips for System Administrators System AdministrationPhone Manager Lite/Pro Glossary Phone Manager User Guide IP Office Phone Manager User Guide IP Office Page Index Phone Manager Users Guide Page AL7 1LZ