Casio 40DHB0002USAR manual Script, Status

Page 26

Phone Manager Users Guide

Script

Phone Manager Pro only. The Script tab will appear when a Directory Entry matching the called number has a Script file configured.

For example, a Receptionist may be answering calls on behalf of more than one company. To ensure the call is answered with the correct company name a text file could be created with the company name and details. Phone Manager Pro can then be configured to display this text file whenever a call is received for that company.

1.Create a Directory Entry for the extension or Hunt Group that will receive the call. Enter the path to the text file in the Script File field.

2.When a call is received on this number the Script tab will appear in the Call History pane and the text file will be displayed.

Note: The Status tab will automatically come to the front 15 seconds after displaying the Script tab. If you want the script to remain in view, uncheck the Show Status option in the Phone Manager settings.

Status

Phone Manager Pro only. The Status tab appears when you are on a call. It contains a call timer. It can also contain call cost information if setup by your System Administrator.

If working in Agent Mode, the Status tab also appears when you go into Busy Wrap Up or Busy Not Available state.

Whether the Status tab comes to the front when active is controlled by the Show Status option in the Phone Manager settings. Note that for incoming calls, if a Script file has been configured, the Script tab will show for the first 15 seconds after connection.

Phone Manager User Guide	Page 26
IP Office	40DHB0002USAR Issue 13a (22nd September 2005)

Image 26

Contents IP Office Page Table of Contents Call Handling How ToTable Of Contents Page Phone Manager Pro Getting StartedIntroduction Phone Manager PC Softphone Phone Manager LitePhone Manager Feature Comparison Feature PhonePhone Manager User Guide IP Office Start Programs IP Office Phone Manager Getting StartedLogging Logging OnPage Phone Manager Main WindowNumber Call StatusCall Status Icons FromCall History MessagesStatus Add to Speed Dial Call Number backAdd to Directory Add to OutlookOut Missed To collect your new messages AllMessages Speed Dials Speed Dial Options External Speed Dials ConferenceAccount Codes DoorVoicemail QueueScript StatusTag a Parked Call Call Park AreaPark a Call Profile Configure MenuLanguage Load SkinPBX Configuration Information Export Configure DirectoryImport CloseDirectory Entry ConfigurePreferences Forwarding Do Not DisturbTelephone Phone Manager Park IDDoor Release Agent ModeQueue ID Select AllShort Cut Keys Screen PopConfiguring your Screen Pop Software Frames per packet Audio CodecPlease select your preferred audio codec for VoIP Confirm VoIP IP AddressActivating Compact Mode Compact ModeConfiguring Compact Mode Preferences Start in Compact ModeUsing Phone Manager in Compact Mode SliderDate & Time Setting Changing the Custom Date FormatChanging the time displayed USB SettingsClock Type Instant Messaging Enable Instant Messaging SupportRemember Password Check Box ServerList ID Personal Distribution ListsSelect required mailbox List NameAdding members from an existing Personal Distribution Lists Default SizingCreating a Personal Distribution List Click Create to create your Personal Distribution ListLoading your profile ProfileSaving your profile Click Save ProfileFunctions Menu Busy Not Available Ins Ringback when free internal onlyPark/UnPark1-4 F9-F12 Busy Wrap Up DelRingback CallDirectory List Call with Account Code Account CodeBlind Transfer TransferTransfer Account Code Absent StatusMicrophone Volume Call Handling IconsFunction Keys F5 RecordHands Free Operation PC Softphone OperationAgent Mode Operation IP Office Conferencing Center Help MenuConfiguration Configuring your PreferencesExternal Speed Dials Changing the External Default NumberSpeed Dials Internal Speed Dials Presence Speed Dial TooltipsStatus New VoiceMailsEdit Speed Dial Form Create a Directory Entry Make a Call using a Directory EntryDirectory Entries Edit a Directory EntryCreate an MS Outlook Contact from an Existing Call Default SizingCreate a Directory Entry from an Existing Call Select Add to OutlookPage Hands Free Call HandlingMake a Call Speed Dials PIN RestrictionsMaking a Call Take a Call Off Hold Receive a CallPlace Call On Hold End a CallTransfer a Call Tag a CallClear a Call Blind Transfer a CallCreate a Conference Call Transfer a Call to Another Users VoicemailTag a Transferred Call Remove a Member from a ConferencePark a Call Collect Your New Voicemail MessagesReclaim a Call Unpark a CallPhone Manager User Guide IP Office Answer a Call Waiting Set Ringback When FreeAnswer a Call Call Tag FormSet an Absent Message Working with Queues Making a Call with an Account CodeDelete all Calls from the Call History Take Your Calls from Another Extension To cancelHow To Forward Your Calls to Another Location Remove a Do Not Disturb Exception Set Do Not Disturb DNDSet a Do Not Disturb Exception Number Turn Voicemail On/Off Transfer Back to Forwarded ExtensionTurn Call Waiting On/Off Turn Voicemail Ringback On/OffCreate a Speed Dial Turn Off Hook Operation On/OffSelect the Tabs to Show in Call History Create a Speed Dial Group Member Select Add User Create a Speed Dial from the IP Office DirectoryCreate a Instant Message Speed Dial Edit a Speed Dial Delete a Speed DialCreate a Speed Dial While Creating a Directory Entry Make a Call Using a Speed DialCreate a Speed Dial to a Users Extension Using an Account Code Once a Call is in Progress Using Account CodesTo Make a Call Using an Account Code To Assign an Account Code to a Call in ProgressSystem Administration Hints & Tips for System AdministratorsPhone Manager Lite/Pro Glossary Phone Manager User Guide IP Office Phone Manager User Guide IP Office Page Index Phone Manager Users Guide Page AL7 1LZ