Casio 40DHB0002USAR manual Call Park Area, Park a Call, Tag a Parked Call

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Phone Manager

Call Park Area

It is sometimes necessary to temporarily "park" a call to handle some other task (receive a new call) or deal with an interruption. To help you control this scenario efficiently the main system has four parking areas. These are available for use by all Users on the system. The park areas use Park ID 1, 2, 3 and 4.

For example when an incoming caller needs to speak to someone urgently but they cannot be found, the call could be parked in slot "1" and the specific user paged to pickup the call on "1". This user can then pick up the call via Phone Manager Pro or via a short code (for example *38*1#) from any extension.

The Call Park Area gives a Park button for each Park ID so that a call can be easily parked and unparked by clicking on the relevant Park button. This has the added benefit that the original User who handled the call can then see when the call has been picked up as it will disappear from the Park button.

Park a Call

To park a call click on the Park button required, click it again to pick up the call. While a call is parked it will display the Tag field or, if not available, will show the source number of the call.

Tag a Parked Call

A Tag can be used to identify a parked call with a text description

1.Before parking the call, right click on the Park button required.

2.Enter the description in the Call Tag Form.

3.The call will be parked and the description will appear on the Park button.

Phone Manager User Guide	Page 27
IP Office	40DHB0002USAR Issue 13a (22nd September 2005)

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Contents IP Office Page Table of Contents How To Call HandlingTable Of Contents Page Getting Started IntroductionPhone Manager Pro Phone Manager Lite Phone Manager PC SoftphoneFeature Phone Phone Manager Feature ComparisonPhone Manager User Guide IP Office Logging On Getting StartedLogging Start Programs IP Office Phone ManagerPage Main Window Phone ManagerFrom Call StatusCall Status Icons NumberMessages Call HistoryStatus Add to Outlook Call Number backAdd to Directory Add to Speed DialOut Missed All MessagesTo collect your new messages Speed Dials Speed Dial Options Conference External Speed DialsDoor Account CodesQueue VoicemailStatus ScriptCall Park Area Park a CallTag a Parked Call Load Skin Configure MenuLanguage ProfilePBX Configuration Information Close Configure DirectoryImport ExportDirectory Entry ConfigurePreferences Do Not Disturb ForwardingTelephone Park ID Phone ManagerSelect All Agent ModeQueue ID Door ReleaseScreen Pop Short Cut KeysConfiguring your Screen Pop Software Confirm VoIP IP Address Audio CodecPlease select your preferred audio codec for VoIP Frames per packetStart in Compact Mode Compact ModeConfiguring Compact Mode Preferences Activating Compact ModeSlider Using Phone Manager in Compact ModeChanging the Custom Date Format Date & Time SettingUSB Settings Clock TypeChanging the time displayed Server Enable Instant Messaging SupportRemember Password Check Box Instant MessagingList Name Personal Distribution ListsSelect required mailbox List IDClick Create to create your Personal Distribution List Default SizingCreating a Personal Distribution List Adding members from an existing Personal Distribution ListsClick Save Profile ProfileSaving your profile Loading your profileFunctions Menu Busy Wrap Up Del Ringback when free internal onlyPark/UnPark1-4 F9-F12 Busy Not Available InsCall Directory ListRingback Account Code Call with Account CodeTransfer TransferBlind Transfer Absent Status Account CodeCall Handling Icons Microphone VolumeF5 Record Function KeysPC Softphone Operation Hands Free OperationAgent Mode Operation Help Menu IP Office Conferencing CenterConfiguring your Preferences ConfigurationChanging the External Default Number Speed DialsExternal Speed Dials Internal Speed Dials New VoiceMails Speed Dial TooltipsStatus PresenceEdit Speed Dial Form Edit a Directory Entry Make a Call using a Directory EntryDirectory Entries Create a Directory EntrySelect Add to Outlook Default SizingCreate a Directory Entry from an Existing Call Create an MS Outlook Contact from an Existing CallPage Call Handling Make a CallHands Free PIN Restrictions Making a CallSpeed Dials End a Call Receive a CallPlace Call On Hold Take a Call Off HoldBlind Transfer a Call Tag a CallClear a Call Transfer a CallRemove a Member from a Conference Transfer a Call to Another Users VoicemailTag a Transferred Call Create a Conference CallUnpark a Call Collect Your New Voicemail MessagesReclaim a Call Park a CallPhone Manager User Guide IP Office Call Tag Form Set Ringback When FreeAnswer a Call Answer a Call WaitingSet an Absent Message Making a Call with an Account Code Delete all Calls from the Call HistoryWorking with Queues To cancel How ToTake Your Calls from Another Extension Forward Your Calls to Another Location Set Do Not Disturb DND Set a Do Not Disturb Exception NumberRemove a Do Not Disturb Exception Turn Voicemail Ringback On/Off Transfer Back to Forwarded ExtensionTurn Call Waiting On/Off Turn Voicemail On/OffTurn Off Hook Operation On/Off Select the Tabs to Show in Call HistoryCreate a Speed Dial Create a Speed Dial Group Member Create a Speed Dial from the IP Office Directory Create a Instant Message Speed DialSelect Add User Delete a Speed Dial Edit a Speed DialMake a Call Using a Speed Dial Create a Speed Dial to a Users ExtensionCreate a Speed Dial While Creating a Directory Entry To Assign an Account Code to a Call in Progress Using Account CodesTo Make a Call Using an Account Code Using an Account Code Once a Call is in ProgressHints & Tips for System Administrators System AdministrationPhone Manager Lite/Pro Glossary Phone Manager User Guide IP Office Phone Manager User Guide IP Office Page Index Phone Manager Users Guide Page AL7 1LZ