Casio 40DHB0002USAR manual Function Keys, F5 Record

Page 55

Phone Manager

If Phone Manager is being used in Agent Mode (Phone Manager Pro only) an additional set of icons appear:

•Busy Wrap Up: Allows you to go in and out of busy wrap-up state. The Status tab shows "Busy Wrap Up" when in that state.

•If the Busy Wrap Up icon is grayed out (), this mean that you are currently not a member of any group, see Select Group below. If all your group memberships are removed or disable when in busy-wrap up, Phone Manager will continue to display Busy Wrap Up until restarted.

•Busy Not Available: Allows you to go in and out of busy not available state. The Status tab shows "Busy Not Available" when in that state.

•Select Group: Displays the groups for which you are an available member when not in Busy Wrap Up or Busy Not Available. See Agent Mode.

•Start Recording: Click on the icon to Start Recording a call.

•Stop Recording: Click on the icon to Stop Recording a call.

Function Keys

The listing shows the default operation of the function keys. All the functions keys can be configured in the Shortcut configuration form.

•F1 - Call See Call.

•F2 - Transfer See Transfer.

•F3 - Account Code See Account Code.

•F4 - Hold Call

See Place Call On Hold.

•F5 - Record

Not available on all systems.

•F6 - Absent Status See Absent Status.

•F9, F10, F11, F12 - Park/Unpark See Park a Call and Unpark a Call.

•Enter - Answer See Answer a Call.

•Esc - Clear

•End - Hangup See End a Call.

Note: When Phone Manager is in Agent Mode, the roles of the F1 and F3 functions are swapped.

Phone Manager User Guide	Page 55
IP Office	40DHB0002USAR Issue 13a (22nd September 2005)

Image 55

Contents IP Office Page Table of Contents How To Call HandlingTable Of Contents Page Introduction Getting StartedPhone Manager Pro Phone Manager Lite Phone Manager PC SoftphoneFeature Phone Phone Manager Feature ComparisonPhone Manager User Guide IP Office Logging On Getting StartedLogging Start Programs IP Office Phone ManagerPage Main Window Phone ManagerFrom Call StatusCall Status Icons NumberMessages Call HistoryStatus Add to Outlook Call Number backAdd to Directory Add to Speed DialOut Missed Messages AllTo collect your new messages Speed Dials Speed Dial Options Conference External Speed DialsDoor Account CodesQueue VoicemailStatus ScriptPark a Call Call Park AreaTag a Parked Call Load Skin Configure MenuLanguage ProfilePBX Configuration Information Close Configure DirectoryImport ExportDirectory Entry ConfigurePreferences Do Not Disturb ForwardingTelephone Park ID Phone ManagerSelect All Agent ModeQueue ID Door ReleaseScreen Pop Short Cut KeysConfiguring your Screen Pop Software Confirm VoIP IP Address Audio CodecPlease select your preferred audio codec for VoIP Frames per packetStart in Compact Mode Compact ModeConfiguring Compact Mode Preferences Activating Compact ModeSlider Using Phone Manager in Compact ModeChanging the Custom Date Format Date & Time SettingClock Type USB SettingsChanging the time displayed Server Enable Instant Messaging SupportRemember Password Check Box Instant MessagingList Name Personal Distribution ListsSelect required mailbox List IDClick Create to create your Personal Distribution List Default SizingCreating a Personal Distribution List Adding members from an existing Personal Distribution ListsClick Save Profile ProfileSaving your profile Loading your profileFunctions Menu Busy Wrap Up Del Ringback when free internal onlyPark/UnPark1-4 F9-F12 Busy Not Available InsDirectory List CallRingback Account Code Call with Account CodeTransfer TransferBlind Transfer Absent Status Account CodeCall Handling Icons Microphone VolumeF5 Record Function KeysPC Softphone Operation Hands Free OperationAgent Mode Operation Help Menu IP Office Conferencing CenterConfiguring your Preferences ConfigurationSpeed Dials Changing the External Default NumberExternal Speed Dials Internal Speed Dials New VoiceMails Speed Dial TooltipsStatus PresenceEdit Speed Dial Form Edit a Directory Entry Make a Call using a Directory EntryDirectory Entries Create a Directory EntrySelect Add to Outlook Default SizingCreate a Directory Entry from an Existing Call Create an MS Outlook Contact from an Existing CallPage Make a Call Call HandlingHands Free Making a Call PIN RestrictionsSpeed Dials End a Call Receive a CallPlace Call On Hold Take a Call Off HoldBlind Transfer a Call Tag a CallClear a Call Transfer a CallRemove a Member from a Conference Transfer a Call to Another Users VoicemailTag a Transferred Call Create a Conference CallUnpark a Call Collect Your New Voicemail MessagesReclaim a Call Park a CallPhone Manager User Guide IP Office Call Tag Form Set Ringback When FreeAnswer a Call Answer a Call WaitingSet an Absent Message Delete all Calls from the Call History Making a Call with an Account CodeWorking with Queues How To To cancelTake Your Calls from Another Extension Forward Your Calls to Another Location Set a Do Not Disturb Exception Number Set Do Not Disturb DNDRemove a Do Not Disturb Exception Turn Voicemail Ringback On/Off Transfer Back to Forwarded ExtensionTurn Call Waiting On/Off Turn Voicemail On/OffSelect the Tabs to Show in Call History Turn Off Hook Operation On/OffCreate a Speed Dial Create a Speed Dial Group Member Create a Instant Message Speed Dial Create a Speed Dial from the IP Office DirectorySelect Add User Delete a Speed Dial Edit a Speed DialCreate a Speed Dial to a Users Extension Make a Call Using a Speed DialCreate a Speed Dial While Creating a Directory Entry To Assign an Account Code to a Call in Progress Using Account CodesTo Make a Call Using an Account Code Using an Account Code Once a Call is in ProgressHints & Tips for System Administrators System AdministrationPhone Manager Lite/Pro Glossary Phone Manager User Guide IP Office Phone Manager User Guide IP Office Page Index Phone Manager Users Guide Page AL7 1LZ