Casio 40DHB0002USAR manual Phone Manager User Guide IP Office

Page 90

Phone Manager Users Guide

Call Handling Button and by following the instructions provided in the Call Handling help text. Note that under normal operation nothing is heard in the headset when the 'phone' is left in the off-hook state. Ringing Tone is heard in the headset when an incoming call is presented to the extension. Clicking the Answer icon at this point answers the call (equivalent to picking up a normal phone). When making an outgoing call Dial Tone is heard when the Call button in the Call dialogue box is pressed.

Hunt Group: A Hunt Group is a collection of Users assigned to take specific calls, eg. "Main" to take incoming calls to the switchboard, "Sales" to take sales orders, "Support" to handle help desk calls etc. A caller can ring one number but the call can be answered by any User that is a member of that Hunt Group. You can be a member of one or more Hunt Groups. Hunt Groups are created on the main system - please refer to your System Administrator.

M

MAPI: Software required on your PC to enable you to use third party software with your phone, eg. MS Outlook - please refer to your System Administrator.

Messages: The Messages tab indicates the number of new messages stored in your Voicemail box.

Missed: The Missed calls tab lists calls to your extension that have not been answered.

N

No Answer Time: The No Answer Time is the amount of time your extension will ring before the call is passed to another location, eg. to your Forward number, to Voicemail, to another extension in your Hunt Group etc. This time can be set for all extensions or per User or Hunt Group. For details on how this has been configured on your system please refer to your System Administrator.

O

Off Hook Operation: Off Hook operation allows the phone to be controlled via Phone Manger without having to physically lift the phone on/off the cradle. When using a Hands Free phone and/or headset the 'phone' should be left off-hook permanently.

P

Park: It is sometimes necessary to temporarily "park" a call to handle some other task (receive a new call) or deal with an interruption. To aid this the main system has four parking areas. These are available to all Users on the system. The park areas use Park ID 1, 2, 3 and 4.The Call Park Area gives a Park button for each Park ID so that a call can be easily parked and unparked by any User on the system by clicking on the specific Park button.

PBX: The main unit providing the telephone service. This is configured by your System Administrator.

R

Record: This function will record the current conversation - your system must have Voicemail Pro

Ringback: The Ringback function will set a Ring Back When Free on then busy destination extension. When the destination becomes free your phone will be called back.

S

Screened Transfer: To transfer a call to an internal or external destination and allowing this destination to verbally accept the call before completing the transfer.

Speed Dials: Icons created to store frequently used internal or external numbers for quick dialing.

T

Tag: Text used to identify a call.

U

User: This is an account set up on the main system for each User of your telephone system. Each User can configure their own telephony features, eg. forwarding, Voicemail, call waiting etc. A User can be

Phone Manager User Guide

Page 90

IP Office

40DHB0002USAR Issue 13a (22nd September 2005)

Page 89 Page 91
Image 90
Page 89 Page 91
Contents IP Office Page Table of Contents Call Handling How ToTable Of Contents Page Getting Started IntroductionPhone Manager Pro Phone Manager PC Softphone Phone Manager LitePhone Manager Feature Comparison Feature PhonePhone Manager User Guide IP Office Start Programs IP Office Phone Manager Getting StartedLogging Logging OnPage Phone Manager Main WindowNumber Call StatusCall Status Icons FromCall History MessagesStatus Add to Speed Dial Call Number backAdd to Directory Add to OutlookOut Missed All MessagesTo collect your new messages Speed Dials Speed Dial Options External Speed Dials ConferenceAccount Codes DoorVoicemail QueueScript StatusCall Park Area Park a CallTag a Parked Call Profile Configure MenuLanguage Load SkinPBX Configuration Information Export Configure DirectoryImport CloseDirectory Entry ConfigurePreferences Forwarding Do Not DisturbTelephone Phone Manager Park IDDoor Release Agent ModeQueue ID Select AllShort Cut Keys Screen PopConfiguring your Screen Pop Software Frames per packet Audio CodecPlease select your preferred audio codec for VoIP Confirm VoIP IP AddressActivating Compact Mode Compact ModeConfiguring Compact Mode Preferences Start in Compact ModeUsing Phone Manager in Compact Mode SliderDate & Time Setting Changing the Custom Date FormatUSB Settings Clock TypeChanging the time displayed Instant Messaging Enable Instant Messaging SupportRemember Password Check Box ServerList ID Personal Distribution ListsSelect required mailbox List NameAdding members from an existing Personal Distribution Lists Default SizingCreating a Personal Distribution List Click Create to create your Personal Distribution ListLoading your profile ProfileSaving your profile Click Save ProfileFunctions Menu Busy Not Available Ins Ringback when free internal onlyPark/UnPark1-4 F9-F12 Busy Wrap Up DelCall Directory ListRingback Call with Account Code Account CodeTransfer TransferBlind Transfer Account Code Absent StatusMicrophone Volume Call Handling IconsFunction Keys F5 RecordHands Free Operation PC Softphone OperationAgent Mode Operation IP Office Conferencing Center Help MenuConfiguration Configuring your PreferencesChanging the External Default Number Speed DialsExternal Speed Dials Internal Speed Dials Presence Speed Dial TooltipsStatus New VoiceMailsEdit Speed Dial Form Create a Directory Entry Make a Call using a Directory EntryDirectory Entries Edit a Directory EntryCreate an MS Outlook Contact from an Existing Call Default SizingCreate a Directory Entry from an Existing Call Select Add to OutlookPage Call Handling Make a CallHands Free PIN Restrictions Making a CallSpeed Dials Take a Call Off Hold Receive a CallPlace Call On Hold End a CallTransfer a Call Tag a CallClear a Call Blind Transfer a CallCreate a Conference Call Transfer a Call to Another Users VoicemailTag a Transferred Call Remove a Member from a ConferencePark a Call Collect Your New Voicemail MessagesReclaim a Call Unpark a CallPhone Manager User Guide IP Office Answer a Call Waiting Set Ringback When FreeAnswer a Call Call Tag FormSet an Absent Message Making a Call with an Account Code Delete all Calls from the Call HistoryWorking with Queues To cancel How ToTake Your Calls from Another Extension Forward Your Calls to Another Location Set Do Not Disturb DND Set a Do Not Disturb Exception NumberRemove a Do Not Disturb Exception Turn Voicemail On/Off Transfer Back to Forwarded ExtensionTurn Call Waiting On/Off Turn Voicemail Ringback On/OffTurn Off Hook Operation On/Off Select the Tabs to Show in Call HistoryCreate a Speed Dial Create a Speed Dial Group Member Create a Speed Dial from the IP Office Directory Create a Instant Message Speed DialSelect Add User Edit a Speed Dial Delete a Speed DialMake a Call Using a Speed Dial Create a Speed Dial to a Users ExtensionCreate a Speed Dial While Creating a Directory Entry Using an Account Code Once a Call is in Progress Using Account CodesTo Make a Call Using an Account Code To Assign an Account Code to a Call in ProgressSystem Administration Hints & Tips for System AdministratorsPhone Manager Lite/Pro Glossary Phone Manager User Guide IP Office Phone Manager User Guide IP Office Page Index Phone Manager Users Guide Page AL7 1LZ
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