Casio 40DHB0002USAR manual Queue ID, Door Release, Agent Mode, Select All, Clear All

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Phone Manager Users Guide

Queue ID

Phone Manager Pro only. The Queue ID tab allows you to select up to two Hunt Groups. You will then be able to monitor the number of calls being held in their queues. See also Working with Queues.

The Hunt Group must already exist on the System and must have Queuing enabled - please refer to your System Administrator. Each drop down box will give a list of valid Hunt Groups that can be chosen.

The Queue tab will then appear in Call History and displays two Queue monitors that will indicate the number of calls currently queued for the specified Hunt Groups. Each call held in a queue is indicated by a blue box. When the mouse pointer is moved over a Queue monitor the number of calls in the queue is displayed in the Hint Box.

Door Release

Phone Manager Pro only. The Door Release tab in Configure Preferences allows you to create a button to open a door from Phone Manager Pro, thus making it easier to control the door when on the telephone.

1.In the Door Name box enter the name you wish to appear on the button.

2.In the Door Code box enter the number of the door relay to activate (1 or 2). The relay will be pulsed open for 5 seconds.

The Door tab will then appear in the Call History pane with a button for each door configured.

Agent Mode

Phone Manager Pro only. This tab is used to control Phone Manager in Agent Mode.

The Agent Mode check box is used to enable Agent Mode, see Agent Mode Operation. When enabled

several additional icons are shown in the Phone Manager toolbar. See Call Handling Icons. The icon can then be used for quick access to this tab.

The list shows the groups of which you are a member. The checked groups are those for which you will receive calls when you are not in a Busy Wrap Up or Busy Not Available state. The unchecked groups are those for which your membership is currently disabled.

•Select All:

This will select all groups displayed in the list.

•Clear All:

This will clear you inclusion from all groups displayed in the list.

Note:

•If you use a group key or function on your telephone to go in or out of group, it will do so for all groups of which you are a member rather than just those selected in the Agent Mode tab.

•In Agent Mode, the functions of the F1 and F3 keys are swapped. F1 becomes 'account code' and F3 becomes 'call'.

Phone Manager User Guide

Page 36

IP Office

40DHB0002USAR Issue 13a (22nd September 2005)

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Contents IP Office Page Table of Contents Call Handling How ToTable Of Contents Page Getting Started IntroductionPhone Manager Pro Phone Manager PC Softphone Phone Manager LitePhone Manager Feature Comparison Feature PhonePhone Manager User Guide IP Office Getting Started LoggingStart Programs IP Office Phone Manager Logging OnPage Phone Manager Main WindowCall Status Call Status IconsNumber FromCall History MessagesStatus Call Number back Add to DirectoryAdd to Speed Dial Add to OutlookOut Missed All MessagesTo collect your new messages Speed Dials Speed Dial Options External Speed Dials ConferenceAccount Codes DoorVoicemail QueueScript StatusCall Park Area Park a CallTag a Parked Call Configure Menu LanguageProfile Load SkinPBX Configuration Information Configure Directory ImportExport CloseDirectory Entry ConfigurePreferences Forwarding Do Not DisturbTelephone Phone Manager Park IDAgent Mode Queue IDDoor Release Select AllShort Cut Keys Screen PopConfiguring your Screen Pop Software Audio Codec Please select your preferred audio codec for VoIPFrames per packet Confirm VoIP IP AddressCompact Mode Configuring Compact Mode PreferencesActivating Compact Mode Start in Compact ModeUsing Phone Manager in Compact Mode SliderDate & Time Setting Changing the Custom Date FormatUSB Settings Clock TypeChanging the time displayed Enable Instant Messaging Support Remember Password Check BoxInstant Messaging ServerPersonal Distribution Lists Select required mailboxList ID List NameDefault Sizing Creating a Personal Distribution ListAdding members from an existing Personal Distribution Lists Click Create to create your Personal Distribution ListProfile Saving your profileLoading your profile Click Save ProfileFunctions Menu Ringback when free internal only Park/UnPark1-4 F9-F12Busy Not Available Ins Busy Wrap Up DelCall Directory ListRingback Call with Account Code Account CodeTransfer TransferBlind Transfer Account Code Absent StatusMicrophone Volume Call Handling IconsFunction Keys F5 RecordHands Free Operation PC Softphone OperationAgent Mode Operation IP Office Conferencing Center Help MenuConfiguration Configuring your PreferencesChanging the External Default Number Speed DialsExternal Speed Dials Internal Speed Dials Speed Dial Tooltips StatusPresence New VoiceMailsEdit Speed Dial Form Make a Call using a Directory Entry Directory EntriesCreate a Directory Entry Edit a Directory EntryDefault Sizing Create a Directory Entry from an Existing CallCreate an MS Outlook Contact from an Existing Call Select Add to OutlookPage Call Handling Make a CallHands Free PIN Restrictions Making a CallSpeed Dials Receive a Call Place Call On HoldTake a Call Off Hold End a CallTag a Call Clear a CallTransfer a Call Blind Transfer a CallTransfer a Call to Another Users Voicemail Tag a Transferred CallCreate a Conference Call Remove a Member from a ConferenceCollect Your New Voicemail Messages Reclaim a CallPark a Call Unpark a CallPhone Manager User Guide IP Office Set Ringback When Free Answer a CallAnswer a Call Waiting Call Tag FormSet an Absent Message Making a Call with an Account Code Delete all Calls from the Call HistoryWorking with Queues To cancel How ToTake Your Calls from Another Extension Forward Your Calls to Another Location Set Do Not Disturb DND Set a Do Not Disturb Exception NumberRemove a Do Not Disturb Exception Transfer Back to Forwarded Extension Turn Call Waiting On/OffTurn Voicemail On/Off Turn Voicemail Ringback On/OffTurn Off Hook Operation On/Off Select the Tabs to Show in Call HistoryCreate a Speed Dial Create a Speed Dial Group Member Create a Speed Dial from the IP Office Directory Create a Instant Message Speed DialSelect Add User Edit a Speed Dial Delete a Speed DialMake a Call Using a Speed Dial Create a Speed Dial to a Users ExtensionCreate a Speed Dial While Creating a Directory Entry Using Account Codes To Make a Call Using an Account CodeUsing an Account Code Once a Call is in Progress To Assign an Account Code to a Call in ProgressSystem Administration Hints & Tips for System AdministratorsPhone Manager Lite/Pro Glossary Phone Manager User Guide IP Office Phone Manager User Guide IP Office Page Index Phone Manager Users Guide Page AL7 1LZ
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