3Com NBX 2102 manual To return to the first call Press Call Toggle button again, Feature, Transfer

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26CHAPTER 3: NBX BASIC TELEPHONE

To pick up a second incoming call while you are using your telephone:

1Press Call Toggle button.

2Your first call is put on hold, and you are connected to the second call. a The telephone icon next to the 1 on your display panel blinks slowly. b The telephone icon next to the 2 on your display panel is steady.

To return to the first call:

1Press Call Toggle button again.

2Your second call is put on hold, and you are reconnected to the first call. a The telephone icon next to the 1 on your display panel is steady.

b The telephone icon next to the 2 on your display panel blinks slowly.

Programmable	The NBX Basic Telephone has three programmable Access buttons. The
Access Buttons	factory default settings for these buttons are (from left to right):
	■	Feature
	■	Call Toggle
	■	Transfer

Your administrator can program these buttons for commonly used functions. However, changing the settings for Feature or Call Toggle buttons reduces your ability to use some of the NBX system features. For guidance with programmable buttons, contact your administrator.

Feature

Press this button before you dial a feature code. See Appendix A for a list of feature codes.

Call Toggle

The Call Toggle button is available only on the NBX Basic Telephone. Using this button, you can manage two telephone calls at the same time. See “Status Icons on the NBX Basic Telephone” earlier in this chapter for details.

Transfer

Press this button to transfer the current call to another extension or telephone number. See “Transferring a Call” in Chapter 5 for details.

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Contents Telephones Attendant ConsolesUnited States Government Legend Contents Standard Features Greeting-Only Mailbox Phantom Mailbox Group MailboxDelayed Ringing Pulse Dialing NBX 1105 Attendant Console Complement Attendant SoftwarePage Where to Find Information How to UseShows where to look for specific information in this guide This GuideCommonly Used Terms TermsConventions List conventions that are used throughout this guideMaximize the full potential of the system Documentation for 3Com NBX Networked Telephony Solutions isDocumentation NetSet UtilityPart Number Getting Started This chapter covers these topicsSetting Up Your Voice MailNetSet Utility NBX NetSet Login Screen with Password Dialog Box Action Description IconSheet Features and for your NBX TelephoneQuick Reference Log in to the NetSet utilityGetting Started NBX Business Telephones 10 a-f NBX Business Telephones have these featuresControls HandsetTelephone key pad Programmable Access buttons with indicator lights SeeExit Light Status Status Indicator LightsTelephone Access Buttons ProgrammableNBX Business Telephones NBX Basic Telephone NBX Basic Telephone has these features NBX Basic Telephone ModelNBX Basic Status Indicator PatternsStatus Icons on That are associated with each line statusTo return to the first call Press Call Toggle button again FeatureNBX Basic Telephone has three programmable Access buttons. Call ToggleVoice Mail Type your current password Dial 2 to select Change PasswordSelect NBX Messaging Change Password Security Tips Listening toMessages NBX Telephones SystemLocation Managing Your Voice Mail MessagesInformation About Replying to aMessage Your MessagesForwarding a Your comments to introduce the message to the other usersCreating Sending a MessageDial 9 for Mailbox Options Press 9 for Message Delivery OptionsYou are prompted to press one of the following buttons to Voice Mailbox Forwarding CallsDirectly to Your Your voice mailboxThrough E-mail Accessing VoiceMail Messages Greeting-OnlyGroup Mailbox MailboxVoice Mail Standard Features Setting the Volume Dialing a CallUsing the Internal Name Directory Names as They Appear in the Internal DirectoryDialing an To dial an external call External CallCreating Your Call Forward Path Select User Information Call ForwardTo place a call on hold Placing a Call onHold Select User Information Call PermissionsTransferring a Call Conference Call To set up a conference callEstablishing a External callsCall is answered by someone else More About Conference CallsHold Drop buttonStandard Features Personalizing Your Telephone Select Ringer Tones Ringer ToneSelect Speed Dials Telephone Labels Speed Dials NBX Business Telephones onlySelect Speed Dials One Touch Select Speed Dials PersonalSelect Speed Dials, and then select Personal or System-wide Select NBX Messaging Off Site Notification Off-SiteNotification Number/Address fieldDo Not Disturb ConsiderationsYour Telephone PreventingUnauthorized Use Telephone LockingSame LAN Class of ServiceOverride Personalizing Your Telephone Ending Calls When Using a Headset Personalizing Your Telephone Following features are described in this chapter Telephone SystemCalling Line Identity Caller IDInternal and External Restriction ClirCall Pickup Clir for All External CallsClir for Next External Call Only Select User Information Call PickupPickup PickupCalls can be directed to several phones Hunt GroupsCalling Groups Hunt Group Numbers assigned by your administrator Select User Information Hunt GroupsShows an example of a calling group configuration Click Details System Default Extension NumbersCall Park Paging Telephones using the Paging featurePaging Extensions Feature Codes Certain circumstances, you can broadcast a message from NBXGetting More from Your Telephone System Using Unique Extensions to Dial Remote Offices Using Site Codes to Dial Remote Offices Using a Mapped Button Delayed RingingUsing a Feature Code Pulse DialingUsing a Personal Speed Dial This chapter covers these features Attendant ConsolesNBX Attendant ConsoleSelect Print 5 6Select Speed Dials Attendant Console Labels Software ComplementAttendant Department, or by extensionButton Purpose Shortcut Attendant Software Buttons and Keyboard ShortcutsKeyboard Attendant Consoles Telephone Installation MAINTENANCE, Troubleshooting This chapter covers the following topicsConnecting Underside of the NBX Business Telephone is shown in FigureLow-Profile and High-Profile Positions Low-Profile and High-Profile Desktop PositionsWall-Mount Position Knob for the Handset Support PegPossible Problems Cleaning YourTroubleshooting Moving YourPorts Busy Possible Problem NCPTelephone INSTALLATION, MAINTENANCE, and Troubleshooting Feature Description Code Then Button Feature Codes for General UseFeature Codes General Telephone Features Feature Codes for Outbound Calls Feature Codes Managing Outbound Telephone CallsFeature Description Feature Codes for Incoming CallsFeature Codes Managing Incoming Telephone Calls Telephone handset, and then hang up Paging CodesAddress system, over NBX Business Telephones, or both Index Feature button Basic Telephone 25 Business Telephone Index Index Index