3Com NBX 1102, NBX 1105, NBX 2102, NBX 2101 manual Index

Page 93

INDEX

A

access buttons

attendant console 76, 77 Basic Telephone 26 Business Telephone 19

Account Codes 62, 90

Acrobat Reader 50, 77 administrator, definition 8 Adobe Software 50, 77 All Ports Busy message 86 announcements, broadcasting 69 answering calls 42

attendant console 75, 76

access buttons 77 Automatic Telephone Relocation 49

B

Billing Codes 62, 90 branch offices, calling 71 Bridged Extensions 72 buttons

attendant console 77 Basic Telephone 24 Business Telephone 18

C

call centers 65 Call Forward

answering calls 42

incoming calls directly to your mailbox 35 overview 43

problems with 87 Call Park

feature codes 91 overview 68

retrieving parked calls 69

INDEX 93

Call Park button attendant console 78 Business Telephone 21

Call Permissions 56 Call Pickup

directed 64 feature code 91 group 64 overview 63

Call Toggle

button on Basic Telephone 25, 26 feature code 89

managing incoming calls 26 Caller ID

feature codes 90 identity restriction 62 incoming calls 42 outbound calls, restricting 62 overview 62

Calling Group

as part of a Hunt Group 65 feature code 92 overview 67

Calling Line Identity Restriction (CLIR) 62 Class of Service Override 57

feature code 90 cleaning telephones 85

CLIR

defined 62 feature codes 90

codes account 62 feature 89

Complement Attendant Software computer screens and tabs 78 overview 75, 78

shortcuts 79 Conference button 19 conference calls

drop last call 47 feature codes 90 overview 46

Conference Drop feature 47 connecting telephones

electrical power 82

jacks (RJ 45 and RJ 11) 39 conventions 8

creating voice mail messages 33

Image 93
Contents Attendant Consoles TelephonesUnited States Government Legend Contents Greeting-Only Mailbox Phantom Mailbox Group Mailbox Standard FeaturesNBX 1105 Attendant Console Complement Attendant Software Delayed Ringing Pulse DialingPage Shows where to look for specific information in this guide How to UseWhere to Find Information This GuideConventions TermsCommonly Used Terms List conventions that are used throughout this guideDocumentation Documentation for 3Com NBX Networked Telephony Solutions isMaximize the full potential of the system NetSet UtilityPart Number This chapter covers these topics Getting StartedVoice Mail Setting Up YourNetSet Utility Action Description Icon NBX NetSet Login Screen with Password Dialog BoxQuick Reference Features and for your NBX TelephoneSheet Log in to the NetSet utilityGetting Started NBX Business Telephones Controls NBX Business Telephones have these features10 a-f HandsetProgrammable Access buttons with indicator lights See ExitTelephone key pad Status Indicator Lights TelephoneLight Status Programmable Access ButtonsNBX Business Telephones NBX Basic Telephone NBX Basic Telephone Model NBX Basic Telephone has these featuresStatus Icons on Status Indicator PatternsNBX Basic That are associated with each line statusNBX Basic Telephone has three programmable Access buttons. FeatureTo return to the first call Press Call Toggle button again Call ToggleVoice Mail Dial 2 to select Change Password Select NBX Messaging Change PasswordType your current password Messages Listening toSecurity Tips NBX Telephones SystemManaging Your Voice Mail Messages LocationMessage Replying to aInformation About Your MessagesYour comments to introduce the message to the other users Forwarding aSending a Message CreatingPress 9 for Message Delivery Options You are prompted to press one of the following buttons toDial 9 for Mailbox Options Directly to Your Forwarding CallsVoice Mailbox Your voice mailboxMail Messages Accessing VoiceThrough E-mail Greeting-OnlyMailbox Group MailboxVoice Mail Standard Features Dialing a Call Setting the VolumeNames as They Appear in the Internal Directory Using the Internal Name DirectoryExternal Call Dialing an To dial an external callSelect User Information Call Forward Creating Your Call Forward PathHold Placing a Call onTo place a call on hold Select User Information Call PermissionsTransferring a Call Establishing a To set up a conference callConference Call External callsHold More About Conference CallsCall is answered by someone else Drop buttonStandard Features Personalizing Your Telephone Ringer Tone Select Speed Dials Telephone LabelsSelect Ringer Tones NBX Business Telephones only Speed DialsSelect Speed Dials Personal Select Speed Dials One TouchSelect Speed Dials, and then select Personal or System-wide Notification Off-SiteSelect NBX Messaging Off Site Notification Number/Address fieldConsiderations Do Not DisturbUnauthorized Use PreventingYour Telephone Telephone LockingClass of Service OverrideSame LAN Personalizing Your Telephone Ending Calls When Using a Headset Personalizing Your Telephone Telephone System Following features are described in this chapterInternal and External Caller IDCalling Line Identity Restriction ClirClir for Next External Call Only Clir for All External CallsCall Pickup Select User Information Call PickupPickup PickupHunt Groups Calling GroupsCalls can be directed to several phones Select User Information Hunt Groups Hunt Group Numbers assigned by your administratorShows an example of a calling group configuration System Default Extension Numbers Call ParkClick Details Paging Extensions Feature Codes Telephones using the Paging featurePaging Certain circumstances, you can broadcast a message from NBXGetting More from Your Telephone System Using Unique Extensions to Dial Remote Offices Using Site Codes to Dial Remote Offices Using a Feature Code Delayed RingingUsing a Mapped Button Pulse DialingUsing a Personal Speed Dial Attendant Consoles This chapter covers these featuresAttendant Console NBX5 6 Select Speed Dials Attendant Console LabelsSelect Print Attendant ComplementSoftware Department, or by extensionAttendant Software Buttons and Keyboard Shortcuts KeyboardButton Purpose Shortcut Attendant Consoles This chapter covers the following topics Telephone Installation MAINTENANCE, TroubleshootingUnderside of the NBX Business Telephone is shown in Figure ConnectingLow-Profile and High-Profile Desktop Positions Low-Profile and High-Profile PositionsKnob for the Handset Support Peg Wall-Mount PositionTroubleshooting Cleaning YourPossible Problems Moving YourPorts Busy NCP Possible ProblemTelephone INSTALLATION, MAINTENANCE, and Troubleshooting Feature Codes for General Use Feature Codes General Telephone FeaturesFeature Description Code Then Button Feature Codes Managing Outbound Telephone Calls Feature Codes for Outbound CallsFeature Codes for Incoming Calls Feature Codes Managing Incoming Telephone CallsFeature Description Paging Codes Address system, over NBX Business Telephones, or bothTelephone handset, and then hang up Index Feature button Basic Telephone 25 Business Telephone Index Index Index