3Com NBX 2102, NBX 1105, NBX 1102 Complement, Attendant, Software, Department, or by extension

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78CHAPTER 8: ATTENDANT CONSOLES

3Shift button — Enables you to toggle between the two sets of Access buttons on the console. Press Shift button for Access buttons 1 through 50, and then press Shift button again for Access buttons 51 through 100.

4Transfer button — Enables you to send a call to another telephone. For details, see “Transferring a Call” in Chapter 5.

5Direct Mail Transfer button — Allows you to send a caller directly to another user’s voice mailbox or phantom mailbox. For details, see “Direct Mail Transfer” in Chapter 5.

6Call Park button — Places a call in a “holding pattern” so that it can be retrieved from any other telephone on the system. For details, see “Call Park” in Chapter 7.

7Hold button — Places a caller on hold. For details, see “Placing a Call on Hold” in Chapter 5.

Complement	Using a personal computer, the Complement Attendant Software displays
Attendant	your telephone directory in a series of tabs. Each tab sorts the directory by
Software	a different type of information, for example, by last name, by
	department, or by extension.
	When answering a call, the person using the Complement Attendant
	Software can select a user from the directory and transfer the call to that
	user.
	Table 10 describes the main elements of the Complement Attendant
	Software screens.
	Table 10 Elements of the Complement Attendant Screens

	Field	Purpose

	Display Panel	Displays Caller ID information (name and extension number),
		the status of a call, and the duration of the call. The number of
		calls displayed depends on the number of access lines that you
		have specified in your general settings

	Find/Phone# Display	Provides the extension number and name of the person
		selected in the directory.

	Clear Button	Cancels previous search criteria.

	Extension Tab	Sorts the data in the directory by listing the extension numbers
		in ascending order.

	First Tab	Sorts the list of users in alphabetical order by first name.

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Contents Telephones Attendant ConsolesUnited States Government Legend Contents Standard Features Greeting-Only Mailbox Phantom Mailbox Group MailboxDelayed Ringing Pulse Dialing NBX 1105 Attendant Console Complement Attendant SoftwarePage Where to Find Information How to UseShows where to look for specific information in this guide This GuideCommonly Used Terms TermsConventions List conventions that are used throughout this guideMaximize the full potential of the system Documentation for 3Com NBX Networked Telephony Solutions isDocumentation NetSet UtilityPart Number Getting Started This chapter covers these topicsSetting Up Your Voice MailNetSet Utility NBX NetSet Login Screen with Password Dialog Box Action Description IconSheet Features and for your NBX TelephoneQuick Reference Log in to the NetSet utilityGetting Started NBX Business Telephones 10 a-f NBX Business Telephones have these featuresControls HandsetProgrammable Access buttons with indicator lights See ExitTelephone key pad Status Indicator Lights TelephoneLight Status Access Buttons ProgrammableNBX Business Telephones NBX Basic Telephone NBX Basic Telephone has these features NBX Basic Telephone ModelNBX Basic Status Indicator PatternsStatus Icons on That are associated with each line statusTo return to the first call Press Call Toggle button again FeatureNBX Basic Telephone has three programmable Access buttons. Call ToggleVoice Mail Dial 2 to select Change Password Select NBX Messaging Change PasswordType your current password Security Tips Listening toMessages NBX Telephones SystemLocation Managing Your Voice Mail MessagesInformation About Replying to aMessage Your MessagesForwarding a Your comments to introduce the message to the other usersCreating Sending a MessagePress 9 for Message Delivery Options You are prompted to press one of the following buttons toDial 9 for Mailbox Options Voice Mailbox Forwarding CallsDirectly to Your Your voice mailboxThrough E-mail Accessing VoiceMail Messages Greeting-OnlyGroup Mailbox MailboxVoice Mail Standard Features Setting the Volume Dialing a CallUsing the Internal Name Directory Names as They Appear in the Internal DirectoryDialing an To dial an external call External CallCreating Your Call Forward Path Select User Information Call ForwardTo place a call on hold Placing a Call onHold Select User Information Call PermissionsTransferring a Call Conference Call To set up a conference callEstablishing a External callsCall is answered by someone else More About Conference CallsHold Drop buttonStandard Features Personalizing Your Telephone Ringer Tone Select Speed Dials Telephone LabelsSelect Ringer Tones Speed Dials NBX Business Telephones onlySelect Speed Dials One Touch Select Speed Dials PersonalSelect Speed Dials, and then select Personal or System-wide Select NBX Messaging Off Site Notification Off-SiteNotification Number/Address fieldDo Not Disturb ConsiderationsYour Telephone PreventingUnauthorized Use Telephone LockingClass of Service OverrideSame LAN Personalizing Your Telephone Ending Calls When Using a Headset Personalizing Your Telephone Following features are described in this chapter Telephone SystemCalling Line Identity Caller IDInternal and External Restriction ClirCall Pickup Clir for All External CallsClir for Next External Call Only Select User Information Call PickupPickup PickupHunt Groups Calling GroupsCalls can be directed to several phones Hunt Group Numbers assigned by your administrator Select User Information Hunt GroupsShows an example of a calling group configuration System Default Extension Numbers Call ParkClick Details Paging Telephones using the Paging featurePaging Extensions Feature Codes Certain circumstances, you can broadcast a message from NBXGetting More from Your Telephone System Using Unique Extensions to Dial Remote Offices Using Site Codes to Dial Remote Offices Using a Mapped Button Delayed RingingUsing a Feature Code Pulse DialingUsing a Personal Speed Dial This chapter covers these features Attendant ConsolesNBX Attendant Console5 6 Select Speed Dials Attendant Console LabelsSelect Print Software ComplementAttendant Department, or by extensionAttendant Software Buttons and Keyboard Shortcuts KeyboardButton Purpose Shortcut Attendant Consoles Telephone Installation MAINTENANCE, Troubleshooting This chapter covers the following topicsConnecting Underside of the NBX Business Telephone is shown in FigureLow-Profile and High-Profile Positions Low-Profile and High-Profile Desktop PositionsWall-Mount Position Knob for the Handset Support PegPossible Problems Cleaning YourTroubleshooting Moving YourPorts Busy Possible Problem NCPTelephone INSTALLATION, MAINTENANCE, and Troubleshooting Feature Codes for General Use Feature Codes General Telephone FeaturesFeature Description Code Then Button Feature Codes for Outbound Calls Feature Codes Managing Outbound Telephone CallsFeature Codes for Incoming Calls Feature Codes Managing Incoming Telephone CallsFeature Description Paging Codes Address system, over NBX Business Telephones, or bothTelephone handset, and then hang up Index Feature button Basic Telephone 25 Business Telephone Index Index Index