3Com NBX 2102, NBX 1105 Caller ID, Internal and External, Calling Line Identity, Restriction Clir

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62CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEM

Account (Billing) (NBX 100 and SuperStack 3 NBX) The Account Codes feature allows

Codesyour administrator to tracks calls associated with an individual client or account. When you answer your telephone or when you dial a call, you dial a numeric account code which allows the system to track time spent on the telephone with a client, perhaps to be associated with a billable account.

To activate the Account Codes feature, at any time during a call:

1Press Feature button and 888.

2Dial the account code that has been assigned by your administrator, and then press the # key.

Caller ID	Your administrator can set up your NBX system to allow for Internal and
	External Caller ID and can configure the system so that you can block
	your identity (telephone number) from the person whom you are calling.
Internal and External	This feature shows the extension and name of an internal caller on the
Caller ID	display panel of your NBX telephone.
	External Caller ID provides the same information for external incoming
	calls but requires your administrator to subscribe to the service from your
	local telephone company.
	Availability and service charges for external Caller ID may vary in your
	area.
Calling Line Identity	(NBX 100 and SuperStack 3 NBX) Sometimes you may need to prevent
Restriction (CLIR)	the NBX system from transmitting your Caller ID information to outside
	parties when you dial a call. This feature is called Calling Line Identity
	Restriction, or CLIR. You can restrict calls:
	■ For all external (outbound) calls that you dial, or
	■ For only the next external (outbound) call that you dial.

Your administrator may have configured your system in such a way that CLIR is always activated, in which case you cannot change the CLIR settings on your telephone to override this option.

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Contents Telephones Attendant ConsolesUnited States Government Legend Contents Standard Features Greeting-Only Mailbox Phantom Mailbox Group MailboxDelayed Ringing Pulse Dialing NBX 1105 Attendant Console Complement Attendant SoftwarePage Where to Find Information How to UseShows where to look for specific information in this guide This GuideCommonly Used Terms TermsConventions List conventions that are used throughout this guideMaximize the full potential of the system Documentation for 3Com NBX Networked Telephony Solutions isDocumentation NetSet UtilityPart Number Getting Started This chapter covers these topicsSetting Up Your Voice MailNetSet Utility NBX NetSet Login Screen with Password Dialog Box Action Description IconSheet Features and for your NBX TelephoneQuick Reference Log in to the NetSet utilityGetting Started NBX Business Telephones 10 a-f NBX Business Telephones have these featuresControls HandsetTelephone key pad Programmable Access buttons with indicator lights SeeExit Light Status Status Indicator LightsTelephone Access Buttons ProgrammableNBX Business Telephones NBX Basic Telephone NBX Basic Telephone has these features NBX Basic Telephone ModelNBX Basic Status Indicator PatternsStatus Icons on That are associated with each line statusTo return to the first call Press Call Toggle button again FeatureNBX Basic Telephone has three programmable Access buttons. Call ToggleVoice Mail Type your current password Dial 2 to select Change PasswordSelect NBX Messaging Change Password Security Tips Listening toMessages NBX Telephones SystemLocation Managing Your Voice Mail MessagesInformation About Replying to aMessage Your MessagesForwarding a Your comments to introduce the message to the other usersCreating Sending a MessageDial 9 for Mailbox Options Press 9 for Message Delivery OptionsYou are prompted to press one of the following buttons to Voice Mailbox Forwarding CallsDirectly to Your Your voice mailboxThrough E-mail Accessing VoiceMail Messages Greeting-OnlyGroup Mailbox MailboxVoice Mail Standard Features Setting the Volume Dialing a CallUsing the Internal Name Directory Names as They Appear in the Internal DirectoryDialing an To dial an external call External CallCreating Your Call Forward Path Select User Information Call ForwardTo place a call on hold Placing a Call onHold Select User Information Call PermissionsTransferring a Call Conference Call To set up a conference callEstablishing a External callsCall is answered by someone else More About Conference CallsHold Drop buttonStandard Features Personalizing Your Telephone Select Ringer Tones Ringer ToneSelect Speed Dials Telephone Labels Speed Dials NBX Business Telephones onlySelect Speed Dials One Touch Select Speed Dials PersonalSelect Speed Dials, and then select Personal or System-wide Select NBX Messaging Off Site Notification Off-SiteNotification Number/Address fieldDo Not Disturb ConsiderationsYour Telephone PreventingUnauthorized Use Telephone LockingSame LAN Class of ServiceOverride Personalizing Your Telephone Ending Calls When Using a Headset Personalizing Your Telephone Following features are described in this chapter Telephone SystemCalling Line Identity Caller IDInternal and External Restriction ClirCall Pickup Clir for All External CallsClir for Next External Call Only Select User Information Call PickupPickup PickupCalls can be directed to several phones Hunt GroupsCalling Groups Hunt Group Numbers assigned by your administrator Select User Information Hunt GroupsShows an example of a calling group configuration Click Details System Default Extension NumbersCall Park Paging Telephones using the Paging featurePaging Extensions Feature Codes Certain circumstances, you can broadcast a message from NBXGetting More from Your Telephone System Using Unique Extensions to Dial Remote Offices Using Site Codes to Dial Remote Offices Using a Mapped Button Delayed RingingUsing a Feature Code Pulse DialingUsing a Personal Speed Dial This chapter covers these features Attendant ConsolesNBX Attendant ConsoleSelect Print 5 6Select Speed Dials Attendant Console Labels Software ComplementAttendant Department, or by extensionButton Purpose Shortcut Attendant Software Buttons and Keyboard ShortcutsKeyboard Attendant Consoles Telephone Installation MAINTENANCE, Troubleshooting This chapter covers the following topicsConnecting Underside of the NBX Business Telephone is shown in FigureLow-Profile and High-Profile Positions Low-Profile and High-Profile Desktop PositionsWall-Mount Position Knob for the Handset Support PegPossible Problems Cleaning YourTroubleshooting Moving YourPorts Busy Possible Problem NCPTelephone INSTALLATION, MAINTENANCE, and Troubleshooting Feature Description Code Then Button Feature Codes for General UseFeature Codes General Telephone Features Feature Codes for Outbound Calls Feature Codes Managing Outbound Telephone CallsFeature Description Feature Codes for Incoming CallsFeature Codes Managing Incoming Telephone Calls Telephone handset, and then hang up Paging CodesAddress system, over NBX Business Telephones, or both Index Feature button Basic Telephone 25 Business Telephone Index Index Index