3Com NBX 1102, NBX 1105, NBX 2102, NBX 2101 manual Delayed Ringing Pulse Dialing

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7GETTING M ORE FROM Y OUR T ELEPHONE S YSTEM

Account (Billing) Codes 62
Caller ID	62
Internal and External Caller ID			62
Calling Line Identity Restriction (CLIR) 62
Call Pickup	63
Hunt Groups and Calling Groups			65
Call Park	68
Paging 69
Dialing a Call to a Remote Office			71
Bridged Extensions		72
Delayed Ringing		73
Pulse Dialing 73

8ATTENDANT CONSOLES

NBX 1105 Attendant Console 76

Complement Attendant Software 78

9TELEPHONE I NSTALLATION , M AINTENANCE , AND TROUBLESHOOTING

Connecting the Telephone	82
Moving Your Telephone	85
Swapping Telephones 85
Cleaning Your Telephone	85

Troubleshooting Possible Problems 85

AFEATURE CODES AND PAGING CODES

Feature Codes for General Use 89

Feature Codes for Outbound Calls	90
Feature Codes for Incoming Calls	91
Paging Codes 92

INDEX

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Contents Attendant Consoles TelephonesUnited States Government Legend Contents Greeting-Only Mailbox Phantom Mailbox Group Mailbox Standard FeaturesNBX 1105 Attendant Console Complement Attendant Software Delayed Ringing Pulse DialingPage Shows where to look for specific information in this guide How to UseWhere to Find Information This GuideConventions TermsCommonly Used Terms List conventions that are used throughout this guideDocumentation Documentation for 3Com NBX Networked Telephony Solutions isMaximize the full potential of the system NetSet UtilityPart Number This chapter covers these topics Getting StartedVoice Mail Setting Up YourNetSet Utility Action Description Icon NBX NetSet Login Screen with Password Dialog BoxQuick Reference Features and for your NBX TelephoneSheet Log in to the NetSet utilityGetting Started NBX Business Telephones Controls NBX Business Telephones have these features10 a-f HandsetTelephone key pad Programmable Access buttons with indicator lights SeeExit Light Status Status Indicator LightsTelephone Programmable Access ButtonsNBX Business Telephones NBX Basic Telephone NBX Basic Telephone Model NBX Basic Telephone has these featuresStatus Icons on Status Indicator PatternsNBX Basic That are associated with each line statusNBX Basic Telephone has three programmable Access buttons. FeatureTo return to the first call Press Call Toggle button again Call ToggleVoice Mail Type your current password Dial 2 to select Change PasswordSelect NBX Messaging Change Password Messages Listening toSecurity Tips NBX Telephones SystemManaging Your Voice Mail Messages LocationMessage Replying to aInformation About Your MessagesYour comments to introduce the message to the other users Forwarding aSending a Message CreatingDial 9 for Mailbox Options Press 9 for Message Delivery OptionsYou are prompted to press one of the following buttons to Directly to Your Forwarding CallsVoice Mailbox Your voice mailboxMail Messages Accessing VoiceThrough E-mail Greeting-OnlyMailbox Group MailboxVoice Mail Standard Features Dialing a Call Setting the VolumeNames as They Appear in the Internal Directory Using the Internal Name DirectoryExternal Call Dialing an To dial an external callSelect User Information Call Forward Creating Your Call Forward PathHold Placing a Call onTo place a call on hold Select User Information Call PermissionsTransferring a Call Establishing a To set up a conference callConference Call External callsHold More About Conference CallsCall is answered by someone else Drop buttonStandard Features Personalizing Your Telephone Select Ringer Tones Ringer ToneSelect Speed Dials Telephone Labels NBX Business Telephones only Speed DialsSelect Speed Dials Personal Select Speed Dials One TouchSelect Speed Dials, and then select Personal or System-wide Notification Off-SiteSelect NBX Messaging Off Site Notification Number/Address fieldConsiderations Do Not DisturbUnauthorized Use PreventingYour Telephone Telephone LockingSame LAN Class of ServiceOverride Personalizing Your Telephone Ending Calls When Using a Headset Personalizing Your Telephone Telephone System Following features are described in this chapterInternal and External Caller IDCalling Line Identity Restriction ClirClir for Next External Call Only Clir for All External CallsCall Pickup Select User Information Call PickupPickup PickupCalls can be directed to several phones Hunt GroupsCalling Groups Select User Information Hunt Groups Hunt Group Numbers assigned by your administratorShows an example of a calling group configuration Click Details System Default Extension NumbersCall Park Paging Extensions Feature Codes Telephones using the Paging featurePaging Certain circumstances, you can broadcast a message from NBXGetting More from Your Telephone System Using Unique Extensions to Dial Remote Offices Using Site Codes to Dial Remote Offices Using a Feature Code Delayed RingingUsing a Mapped Button Pulse DialingUsing a Personal Speed Dial Attendant Consoles This chapter covers these featuresAttendant Console NBXSelect Print 5 6Select Speed Dials Attendant Console Labels Attendant ComplementSoftware Department, or by extensionButton Purpose Shortcut Attendant Software Buttons and Keyboard ShortcutsKeyboard Attendant Consoles This chapter covers the following topics Telephone Installation MAINTENANCE, TroubleshootingUnderside of the NBX Business Telephone is shown in Figure ConnectingLow-Profile and High-Profile Desktop Positions Low-Profile and High-Profile PositionsKnob for the Handset Support Peg Wall-Mount PositionTroubleshooting Cleaning YourPossible Problems Moving YourPorts Busy NCP Possible ProblemTelephone INSTALLATION, MAINTENANCE, and Troubleshooting Feature Description Code Then Button Feature Codes for General UseFeature Codes General Telephone Features Feature Codes Managing Outbound Telephone Calls Feature Codes for Outbound CallsFeature Description Feature Codes for Incoming CallsFeature Codes Managing Incoming Telephone Calls Telephone handset, and then hang up Paging CodesAddress system, over NBX Business Telephones, or both Index Feature button Basic Telephone 25 Business Telephone Index Index Index