Phantom Mailbox 37
Phantom Mailbox A phantom mailbox is a voice mailbox that does not have an actual telephone associated with it.
Example:
■A sales representative who travels constantly for your organization does not have an actual office but must have a way to receive telephone messages from customers. The representative can retrieve, forward, and save messages in the same way that any other employee can but would not have a physical telephone connected to your NBX system.
■An employee lives a long distance from your offices and works from home. With a phantom mailbox, customers and others can leave messages in the employee’s phantom mailbox, and the employee can call in to the NBX system to retrieve messages.
You retrieve messages from a phantom mailbox the same way you retrieve messages from a personal mailbox. See “Listening to Messages” earlier in this chapter.
Group Mailbox | A group mailbox is a voice mailbox from which a group of users can |
| retrieve messages, rather than one user. Your administrator creates group |
| mailboxes and can explain to you how to retrieve messages in the group |
| mailbox. |
Example:
■During nonbusiness hours, the system can send incoming telephone calls for your sales department to a group mailbox. Your administrator assigns to the appropriate sales people the ability to listen to, forward, or otherwise handle all messages that are directed to the group mailbox.
On an NBX Business Telephone, your administrator can assign a Message Waiting Indicator to an Access button so that you can access group mailbox. The light next to the button indicates when the group mailbox has messages in it