3Com NBX 1102, NBX 1105 manual Telephone System, Following features are described in this chapter

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7	GETTING MORE FROM YOUR
	TELEPHONE SYSTEM

The following features are described in this chapter:

■Account (Billing) Codes

■Caller ID

■Call Pickup

■Hunt Groups and Calling Groups

■Call Park

■Paging

■Dialing a Call to a Remote Office

■Bridged Extensions

■Delayed Ringing

■Pulse Dialing

Several of the features described in this chapter include having a telephone line appear on more than one NBX Business Telephone. For any of these features, if one person is using a telephone line, no one else can listen in to that same line from a different telephone.

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Contents Attendant Consoles TelephonesUnited States Government Legend Contents Greeting-Only Mailbox Phantom Mailbox Group Mailbox Standard FeaturesNBX 1105 Attendant Console Complement Attendant Software Delayed Ringing Pulse DialingPage Shows where to look for specific information in this guide How to UseWhere to Find Information This GuideConventions TermsCommonly Used Terms List conventions that are used throughout this guideDocumentation Documentation for 3Com NBX Networked Telephony Solutions isMaximize the full potential of the system NetSet UtilityPart Number This chapter covers these topics Getting StartedVoice Mail Setting Up YourNetSet Utility Action Description Icon NBX NetSet Login Screen with Password Dialog BoxQuick Reference Features and for your NBX TelephoneSheet Log in to the NetSet utilityGetting Started NBX Business Telephones Controls NBX Business Telephones have these features10 a-f HandsetExit Programmable Access buttons with indicator lights SeeTelephone key pad Telephone Status Indicator LightsLight Status Programmable Access ButtonsNBX Business Telephones NBX Basic Telephone NBX Basic Telephone Model NBX Basic Telephone has these featuresStatus Icons on Status Indicator PatternsNBX Basic That are associated with each line statusNBX Basic Telephone has three programmable Access buttons. FeatureTo return to the first call Press Call Toggle button again Call ToggleVoice Mail Select NBX Messaging Change Password Dial 2 to select Change PasswordType your current password Messages Listening toSecurity Tips NBX Telephones SystemManaging Your Voice Mail Messages LocationMessage Replying to aInformation About Your MessagesYour comments to introduce the message to the other users Forwarding aSending a Message CreatingYou are prompted to press one of the following buttons to Press 9 for Message Delivery OptionsDial 9 for Mailbox Options Directly to Your Forwarding CallsVoice Mailbox Your voice mailboxMail Messages Accessing VoiceThrough E-mail Greeting-OnlyMailbox Group MailboxVoice Mail Standard Features Dialing a Call Setting the VolumeNames as They Appear in the Internal Directory Using the Internal Name DirectoryExternal Call Dialing an To dial an external callSelect User Information Call Forward Creating Your Call Forward PathHold Placing a Call onTo place a call on hold Select User Information Call PermissionsTransferring a Call Establishing a To set up a conference callConference Call External callsHold More About Conference CallsCall is answered by someone else Drop buttonStandard Features Personalizing Your Telephone Select Speed Dials Telephone Labels Ringer ToneSelect Ringer Tones NBX Business Telephones only Speed DialsSelect Speed Dials Personal Select Speed Dials One TouchSelect Speed Dials, and then select Personal or System-wide Notification Off-SiteSelect NBX Messaging Off Site Notification Number/Address fieldConsiderations Do Not DisturbUnauthorized Use PreventingYour Telephone Telephone LockingOverride Class of ServiceSame LAN Personalizing Your Telephone Ending Calls When Using a Headset Personalizing Your Telephone Telephone System Following features are described in this chapterInternal and External Caller IDCalling Line Identity Restriction ClirClir for Next External Call Only Clir for All External CallsCall Pickup Select User Information Call PickupPickup PickupCalling Groups Hunt GroupsCalls can be directed to several phones Select User Information Hunt Groups Hunt Group Numbers assigned by your administratorShows an example of a calling group configuration Call Park System Default Extension NumbersClick Details Paging Extensions Feature Codes Telephones using the Paging featurePaging Certain circumstances, you can broadcast a message from NBXGetting More from Your Telephone System Using Unique Extensions to Dial Remote Offices Using Site Codes to Dial Remote Offices Using a Feature Code Delayed RingingUsing a Mapped Button Pulse DialingUsing a Personal Speed Dial Attendant Consoles This chapter covers these featuresAttendant Console NBXSelect Speed Dials Attendant Console Labels 5 6Select Print Attendant ComplementSoftware Department, or by extensionKeyboard Attendant Software Buttons and Keyboard ShortcutsButton Purpose Shortcut Attendant Consoles This chapter covers the following topics Telephone Installation MAINTENANCE, TroubleshootingUnderside of the NBX Business Telephone is shown in Figure ConnectingLow-Profile and High-Profile Desktop Positions Low-Profile and High-Profile PositionsKnob for the Handset Support Peg Wall-Mount PositionTroubleshooting Cleaning YourPossible Problems Moving YourPorts Busy NCP Possible ProblemTelephone INSTALLATION, MAINTENANCE, and Troubleshooting Feature Codes General Telephone Features Feature Codes for General UseFeature Description Code Then Button Feature Codes Managing Outbound Telephone Calls Feature Codes for Outbound CallsFeature Codes Managing Incoming Telephone Calls Feature Codes for Incoming CallsFeature Description Address system, over NBX Business Telephones, or both Paging CodesTelephone handset, and then hang up Index Feature button Basic Telephone 25 Business Telephone Index Index Index