3Com NBX 2101 manual Attendant Software Buttons and Keyboard Shortcuts, Button Purpose Shortcut

Page 79

Complement Attendant Software 79

Table 10 Elements of the Complement Attendant Screens (continued)

Field	Purpose

Last Tab	Sorts the list of users in alphabetical order by last name.

Department Tab	Sorts the directory by the user department.

Hidden Tab	Hides entries in the NBX directory that you do not want to
	appear on other tabs, such as conference room phones.

Quick Tab	Provides quick access to the most frequently used entries in the
	directory.

Table 11 describes Complement Attendant Software buttons and keyboard shortcuts to functions on the Action menu.

Table 11 Attendant Software Buttons and Keyboard Shortcuts

		Keyboard
Button	Purpose	Shortcut

Answer	Answers an incoming call.	Alt+A

Dial	Dials a selected number to place an outgoing call.	Alt+D

Park	Places a call in a “holding pattern” so that it can	Alt+K
	be retrieved from any other telephone on the
	system.

UnPark	Releases a caller from a “holding pattern.”	Alt+U

Release	Terminates a call.	Alt+R

Hold	Places a caller on hold.	Alt+H

UnHold	Removes a caller from being on hold and returns	Alt+N
	to the call.

Transfer	Forwards a call to another telephone.	Alt+T

Complete Transfer	Completes the transfer of a call.	Alt+M

Cancel Transfer	Cancels a transfer.	Alt+S

Conference	Establishes a single call with up to three additional	Alt+C
	internal or external parties.

Complete	Completes the conference call.	Alt+P
Conference

Cancel Conference	Cancels the addition of a party to a conference	Alt+E
	call.

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Contents Attendant Consoles TelephonesUnited States Government Legend Contents Greeting-Only Mailbox Phantom Mailbox Group Mailbox Standard FeaturesNBX 1105 Attendant Console Complement Attendant Software Delayed Ringing Pulse DialingPage This Guide How to UseShows where to look for specific information in this guide Where to Find InformationList conventions that are used throughout this guide TermsConventions Commonly Used TermsNetSet Utility Documentation for 3Com NBX Networked Telephony Solutions isDocumentation Maximize the full potential of the systemPart Number This chapter covers these topics Getting StartedVoice Mail Setting Up YourNetSet Utility Action Description Icon NBX NetSet Login Screen with Password Dialog BoxLog in to the NetSet utility Features and for your NBX TelephoneQuick Reference SheetGetting Started NBX Business Telephones Handset NBX Business Telephones have these featuresControls 10 a-fExit Programmable Access buttons with indicator lights SeeTelephone key pad Telephone Status Indicator LightsLight Status Programmable Access ButtonsNBX Business Telephones NBX Basic Telephone NBX Basic Telephone Model NBX Basic Telephone has these featuresThat are associated with each line status Status Indicator PatternsStatus Icons on NBX BasicCall Toggle FeatureNBX Basic Telephone has three programmable Access buttons. To return to the first call Press Call Toggle button againVoice Mail Select NBX Messaging Change Password Dial 2 to select Change PasswordType your current password NBX Telephones System Listening toMessages Security TipsManaging Your Voice Mail Messages LocationYour Messages Replying to aMessage Information AboutYour comments to introduce the message to the other users Forwarding aSending a Message CreatingYou are prompted to press one of the following buttons to Press 9 for Message Delivery OptionsDial 9 for Mailbox Options Your voice mailbox Forwarding CallsDirectly to Your Voice MailboxGreeting-Only Accessing VoiceMail Messages Through E-mailMailbox Group MailboxVoice Mail Standard Features Dialing a Call Setting the VolumeNames as They Appear in the Internal Directory Using the Internal Name DirectoryExternal Call Dialing an To dial an external callSelect User Information Call Forward Creating Your Call Forward PathSelect User Information Call Permissions Placing a Call onHold To place a call on holdTransferring a Call External calls To set up a conference callEstablishing a Conference CallDrop button More About Conference CallsHold Call is answered by someone elseStandard Features Personalizing Your Telephone Select Speed Dials Telephone Labels Ringer ToneSelect Ringer Tones NBX Business Telephones only Speed DialsSelect Speed Dials Personal Select Speed Dials One TouchSelect Speed Dials, and then select Personal or System-wide Number/Address field Off-SiteNotification Select NBX Messaging Off Site NotificationConsiderations Do Not DisturbTelephone Locking PreventingUnauthorized Use Your TelephoneOverride Class of ServiceSame LAN Personalizing Your Telephone Ending Calls When Using a Headset Personalizing Your Telephone Telephone System Following features are described in this chapterRestriction Clir Caller IDInternal and External Calling Line IdentitySelect User Information Call Pickup Clir for All External CallsClir for Next External Call Only Call PickupPickup PickupCalling Groups Hunt GroupsCalls can be directed to several phones Select User Information Hunt Groups Hunt Group Numbers assigned by your administratorShows an example of a calling group configuration Call Park System Default Extension NumbersClick Details Certain circumstances, you can broadcast a message from NBX Telephones using the Paging featurePaging Extensions Feature Codes PagingGetting More from Your Telephone System Using Unique Extensions to Dial Remote Offices Using Site Codes to Dial Remote Offices Pulse Dialing Delayed RingingUsing a Feature Code Using a Mapped ButtonUsing a Personal Speed Dial Attendant Consoles This chapter covers these featuresAttendant Console NBXSelect Speed Dials Attendant Console Labels 5 6Select Print Department, or by extension ComplementAttendant SoftwareKeyboard Attendant Software Buttons and Keyboard ShortcutsButton Purpose Shortcut Attendant Consoles This chapter covers the following topics Telephone Installation MAINTENANCE, TroubleshootingUnderside of the NBX Business Telephone is shown in Figure ConnectingLow-Profile and High-Profile Desktop Positions Low-Profile and High-Profile PositionsKnob for the Handset Support Peg Wall-Mount PositionMoving Your Cleaning YourTroubleshooting Possible ProblemsPorts Busy NCP Possible ProblemTelephone INSTALLATION, MAINTENANCE, and Troubleshooting Feature Codes General Telephone Features Feature Codes for General UseFeature Description Code Then Button Feature Codes Managing Outbound Telephone Calls Feature Codes for Outbound CallsFeature Codes Managing Incoming Telephone Calls Feature Codes for Incoming CallsFeature Description Address system, over NBX Business Telephones, or both Paging CodesTelephone handset, and then hang up Index Feature button Basic Telephone 25 Business Telephone Index Index Index