3Com NBX 1105, NBX 1102, NBX 2102, NBX 2101 manual Attendant Consoles

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80CHAPTER 8: ATTENDANT CONSOLES

Managing Calls To manage incoming calls using the Complement Attendant Software, click the buttons at the bottom of the screen, as described here:

1Select a sort method by clicking on the appropriate tab. For example, to select a user by last name, click on the Last tab.

2Click on the user’s name. The user’s extension number and name appear in the Find/Phone # field.

3Click on the button for the way that you want to handle the call. For example, to transfer a call, click Transfer. To park a call, click Park.

For additional information on using the Complement Attendant Software, see the Help system in the software.

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Contents Telephones Attendant ConsolesUnited States Government Legend Contents Standard Features Greeting-Only Mailbox Phantom Mailbox Group MailboxDelayed Ringing Pulse Dialing NBX 1105 Attendant Console Complement Attendant SoftwarePage How to Use Shows where to look for specific information in this guideWhere to Find Information This GuideTerms ConventionsCommonly Used Terms List conventions that are used throughout this guideDocumentation for 3Com NBX Networked Telephony Solutions is DocumentationMaximize the full potential of the system NetSet UtilityPart Number Getting Started This chapter covers these topicsSetting Up Your Voice MailNetSet Utility NBX NetSet Login Screen with Password Dialog Box Action Description IconFeatures and for your NBX Telephone Quick ReferenceSheet Log in to the NetSet utilityGetting Started NBX Business Telephones NBX Business Telephones have these features Controls10 a-f HandsetTelephone key pad Programmable Access buttons with indicator lights SeeExit Light Status Status Indicator LightsTelephone Access Buttons ProgrammableNBX Business Telephones NBX Basic Telephone NBX Basic Telephone has these features NBX Basic Telephone ModelStatus Indicator Patterns Status Icons onNBX Basic That are associated with each line statusFeature NBX Basic Telephone has three programmable Access buttons.To return to the first call Press Call Toggle button again Call ToggleVoice Mail Type your current password Dial 2 to select Change PasswordSelect NBX Messaging Change Password Listening to MessagesSecurity Tips NBX Telephones SystemLocation Managing Your Voice Mail MessagesReplying to a MessageInformation About Your MessagesForwarding a Your comments to introduce the message to the other usersCreating Sending a MessageDial 9 for Mailbox Options Press 9 for Message Delivery OptionsYou are prompted to press one of the following buttons to Forwarding Calls Directly to YourVoice Mailbox Your voice mailboxAccessing Voice Mail MessagesThrough E-mail Greeting-OnlyGroup Mailbox MailboxVoice Mail Standard Features Setting the Volume Dialing a CallUsing the Internal Name Directory Names as They Appear in the Internal DirectoryDialing an To dial an external call External CallCreating Your Call Forward Path Select User Information Call ForwardPlacing a Call on HoldTo place a call on hold Select User Information Call PermissionsTransferring a Call To set up a conference call Establishing aConference Call External callsMore About Conference Calls HoldCall is answered by someone else Drop buttonStandard Features Personalizing Your Telephone Select Ringer Tones Ringer ToneSelect Speed Dials Telephone Labels Speed Dials NBX Business Telephones onlySelect Speed Dials One Touch Select Speed Dials PersonalSelect Speed Dials, and then select Personal or System-wide Off-Site NotificationSelect NBX Messaging Off Site Notification Number/Address fieldDo Not Disturb ConsiderationsPreventing Unauthorized UseYour Telephone Telephone LockingSame LAN Class of ServiceOverride Personalizing Your Telephone Ending Calls When Using a Headset Personalizing Your Telephone Following features are described in this chapter Telephone SystemCaller ID Internal and ExternalCalling Line Identity Restriction ClirClir for All External Calls Clir for Next External Call OnlyCall Pickup Select User Information Call PickupPickup PickupCalls can be directed to several phones Hunt GroupsCalling Groups Hunt Group Numbers assigned by your administrator Select User Information Hunt GroupsShows an example of a calling group configuration Click Details System Default Extension NumbersCall Park Telephones using the Paging feature Paging Extensions Feature CodesPaging Certain circumstances, you can broadcast a message from NBXGetting More from Your Telephone System Using Unique Extensions to Dial Remote Offices Using Site Codes to Dial Remote Offices Delayed Ringing Using a Feature CodeUsing a Mapped Button Pulse DialingUsing a Personal Speed Dial This chapter covers these features Attendant ConsolesNBX Attendant ConsoleSelect Print 5 6Select Speed Dials Attendant Console Labels Complement AttendantSoftware Department, or by extensionButton Purpose Shortcut Attendant Software Buttons and Keyboard ShortcutsKeyboard Attendant Consoles Telephone Installation MAINTENANCE, Troubleshooting This chapter covers the following topicsConnecting Underside of the NBX Business Telephone is shown in FigureLow-Profile and High-Profile Positions Low-Profile and High-Profile Desktop PositionsWall-Mount Position Knob for the Handset Support PegCleaning Your TroubleshootingPossible Problems Moving YourPorts Busy Possible Problem NCPTelephone INSTALLATION, MAINTENANCE, and Troubleshooting Feature Description Code Then Button Feature Codes for General UseFeature Codes General Telephone Features Feature Codes for Outbound Calls Feature Codes Managing Outbound Telephone CallsFeature Description Feature Codes for Incoming CallsFeature Codes Managing Incoming Telephone Calls Telephone handset, and then hang up Paging CodesAddress system, over NBX Business Telephones, or both Index Feature button Basic Telephone 25 Business Telephone Index Index Index