Transferring a Call 45
Announced Transfer Before you complete a transfer, you can announce to the recipient that you are transferring a call. The recipient then can decide whether to take the call.
To announce a transfer:
1While on a call, press Transfer button. The system places the caller on hold and selects a new line.
2Dial the extension number to which you want to transfer the call.
3When the recipient answers, announce the call.
a If the recipient wants to take the call, press Transfer button again to complete the transfer, and hang up the handset.
b If you are using an NBX Business Telephone, and the recipient does not want to take the call, retrieve it by pressing the Access button on which the call originated.
c If you are using an NBX Basic Telephone, and the recipient does not want to take the call, retrieve it by pressing Call Toggle button on your telephone.
Direct Mail Transfer With the Direct Mail Transfer feature, you can transfer a call directly into another user’s voice mailbox.
On an NBX Business Telephone:
1While you are on a call, press the Access button assigned to Direct Mail Transfer.
2Dial the extension of the person to whom you want to transfer the call.
3Hang up the handset.
On an NBX Basic Telephone:
1While you are on a call, press Feature button and 441.
2Dial the voice mail extension of the person to whom you want to transfer the call.
3Hang up the handset.
Calls transferred to a user’s mailbox via Direct Mail Transfer are always directed into that user’s voice mailbox, even if the recipient has specified to forward calls to another number.