3Com NBX 2102, NBX 1105, NBX 1102 Press 9 for Message Delivery Options, Dial 9 for Mailbox Options

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34CHAPTER 4: VOICE MAIL

To select a message delivery option:

1Record your message, and press #.

2Press 9 for Message Delivery Options.

3You are prompted to press one of the following buttons to:

Mark the message as Urgent.

Mark the message as Private.

Creating Personal A Personal Voice Mail List, also called a mail group, is a collection of

Voice Mail Lists extensions to which you assign a special “group number.” You can send a message to everyone on the list at the same time.

A Personal Voice Mail List is not the same as a Hunt Group or Calling

Group. For details on those groups, see “Hunt Groups and Calling

Groups” in Chapter 7.

To create a personal voice mail list (mail group):

1Pick up the handset, and press MSG button to access the mailbox.

2Dial your password, and press #.

3Dial 9 for Mailbox Options.

4Dial 3 to select Group Lists, and then dial 2 to select Create Group.

5Dial any 2-digit number, which will become the Group Number.

6After the tone, record a name for the group, and press #.

7Dial 1 to save the group name, 2 to change the group name, or * to exit without saving.

8Dial the extensions, mailbox numbers, or both, of other system users that you want to add to this group list.

9Select one of the following buttons:

Save the group list.

Cancel creation of a group.

Press * * to return to the previous menu.

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Contents Telephones Attendant ConsolesUnited States Government Legend Contents Standard Features Greeting-Only Mailbox Phantom Mailbox Group MailboxDelayed Ringing Pulse Dialing NBX 1105 Attendant Console Complement Attendant SoftwarePage Where to Find Information How to UseShows where to look for specific information in this guide This GuideCommonly Used Terms TermsConventions List conventions that are used throughout this guideMaximize the full potential of the system Documentation for 3Com NBX Networked Telephony Solutions isDocumentation NetSet UtilityPart Number Getting Started This chapter covers these topicsSetting Up Your Voice MailNetSet Utility NBX NetSet Login Screen with Password Dialog Box Action Description IconSheet Features and for your NBX TelephoneQuick Reference Log in to the NetSet utilityGetting Started NBX Business Telephones 10 a-f NBX Business Telephones have these featuresControls HandsetExit Programmable Access buttons with indicator lights SeeTelephone key pad Telephone Status Indicator LightsLight Status Access Buttons ProgrammableNBX Business Telephones NBX Basic Telephone NBX Basic Telephone has these features NBX Basic Telephone ModelNBX Basic Status Indicator PatternsStatus Icons on That are associated with each line statusTo return to the first call Press Call Toggle button again FeatureNBX Basic Telephone has three programmable Access buttons. Call ToggleVoice Mail Select NBX Messaging Change Password Dial 2 to select Change PasswordType your current password Security Tips Listening toMessages NBX Telephones SystemLocation Managing Your Voice Mail MessagesInformation About Replying to aMessage Your MessagesForwarding a Your comments to introduce the message to the other usersCreating Sending a MessageYou are prompted to press one of the following buttons to Press 9 for Message Delivery OptionsDial 9 for Mailbox Options Voice Mailbox Forwarding CallsDirectly to Your Your voice mailboxThrough E-mail Accessing VoiceMail Messages Greeting-OnlyGroup Mailbox MailboxVoice Mail Standard Features Setting the Volume Dialing a CallUsing the Internal Name Directory Names as They Appear in the Internal DirectoryDialing an To dial an external call External CallCreating Your Call Forward Path Select User Information Call ForwardTo place a call on hold Placing a Call onHold Select User Information Call PermissionsTransferring a Call Conference Call To set up a conference callEstablishing a External callsCall is answered by someone else More About Conference CallsHold Drop buttonStandard Features Personalizing Your Telephone Select Speed Dials Telephone Labels Ringer ToneSelect Ringer Tones Speed Dials NBX Business Telephones onlySelect Speed Dials One Touch Select Speed Dials PersonalSelect Speed Dials, and then select Personal or System-wide Select NBX Messaging Off Site Notification Off-SiteNotification Number/Address fieldDo Not Disturb ConsiderationsYour Telephone PreventingUnauthorized Use Telephone LockingOverride Class of ServiceSame LAN Personalizing Your Telephone Ending Calls When Using a Headset Personalizing Your Telephone Following features are described in this chapter Telephone SystemCalling Line Identity Caller IDInternal and External Restriction ClirCall Pickup Clir for All External CallsClir for Next External Call Only Select User Information Call PickupPickup PickupCalling Groups Hunt GroupsCalls can be directed to several phones Hunt Group Numbers assigned by your administrator Select User Information Hunt GroupsShows an example of a calling group configuration Call Park System Default Extension NumbersClick Details Paging Telephones using the Paging featurePaging Extensions Feature Codes Certain circumstances, you can broadcast a message from NBXGetting More from Your Telephone System Using Unique Extensions to Dial Remote Offices Using Site Codes to Dial Remote Offices Using a Mapped Button Delayed RingingUsing a Feature Code Pulse DialingUsing a Personal Speed Dial This chapter covers these features Attendant ConsolesNBX Attendant ConsoleSelect Speed Dials Attendant Console Labels 5 6Select Print Software ComplementAttendant Department, or by extensionKeyboard Attendant Software Buttons and Keyboard ShortcutsButton Purpose Shortcut Attendant Consoles Telephone Installation MAINTENANCE, Troubleshooting This chapter covers the following topicsConnecting Underside of the NBX Business Telephone is shown in FigureLow-Profile and High-Profile Positions Low-Profile and High-Profile Desktop PositionsWall-Mount Position Knob for the Handset Support PegPossible Problems Cleaning YourTroubleshooting Moving YourPorts Busy Possible Problem NCPTelephone INSTALLATION, MAINTENANCE, and Troubleshooting Feature Codes General Telephone Features Feature Codes for General UseFeature Description Code Then Button Feature Codes for Outbound Calls Feature Codes Managing Outbound Telephone CallsFeature Codes Managing Incoming Telephone Calls Feature Codes for Incoming CallsFeature Description Address system, over NBX Business Telephones, or both Paging CodesTelephone handset, and then hang up Index Feature button Basic Telephone 25 Business Telephone Index Index Index