3Com NBX 1105, NBX 1102 Accessing Voice, Mail Messages, Through E-mail, Greeting-Only, Mailbox

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36CHAPTER 4: VOICE MAIL

Accessing Voice	(NBX 100 and SuperStack 3 NBX) You can listen to your voice mail
Mail Messages	from any computer that allows you to access your e-mail. Your e-mail
Through E-mail	software must be IMAP compliant. Voice mail messages are sent as sound
	files, so your computer must have a sound card. See your administrator
	for assistance with this feature.

Greeting-Only	With a greeting-only mailbox, callers hear your message but cannot leave
Mailbox	a voice mail message.

Example:

■In a school, teachers create a voice mail message that explains homework assignments. Students call in to the greeting-only mailbox to get the homework information but cannot leave a message for the teacher on this mailbox.

■An employee is taking an extended leave of absence and creates a message stating the scheduled date of return and whom to call in the meantime. Callers may be transferred to other extensions but are not able to leave voice mail messages for this employee.

■Your administrator may create greeting-only mailboxes for routine company information, such as directions to your facility or hours of business operation.

To change your voice mailbox to a greeting-only mailbox:

1Log in to the NetSet utility.

2Select the NBX Messaging tab.

3Select Greeting Only Mailbox.

Consider changing your voice mail message to indicate that callers cannot leave messages in your voice mailbox.

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Contents Telephones Attendant ConsolesUnited States Government Legend Contents Standard Features Greeting-Only Mailbox Phantom Mailbox Group MailboxDelayed Ringing Pulse Dialing NBX 1105 Attendant Console Complement Attendant SoftwarePage How to Use Shows where to look for specific information in this guideWhere to Find Information This GuideTerms ConventionsCommonly Used Terms List conventions that are used throughout this guideDocumentation for 3Com NBX Networked Telephony Solutions is DocumentationMaximize the full potential of the system NetSet UtilityPart Number Getting Started This chapter covers these topicsSetting Up Your Voice MailNetSet Utility NBX NetSet Login Screen with Password Dialog Box Action Description IconFeatures and for your NBX Telephone Quick ReferenceSheet Log in to the NetSet utilityGetting Started NBX Business Telephones NBX Business Telephones have these features Controls10 a-f HandsetProgrammable Access buttons with indicator lights See ExitTelephone key pad Status Indicator Lights TelephoneLight Status Access Buttons ProgrammableNBX Business Telephones NBX Basic Telephone NBX Basic Telephone has these features NBX Basic Telephone ModelStatus Indicator Patterns Status Icons onNBX Basic That are associated with each line statusFeature NBX Basic Telephone has three programmable Access buttons.To return to the first call Press Call Toggle button again Call ToggleVoice Mail Dial 2 to select Change Password Select NBX Messaging Change PasswordType your current password Listening to MessagesSecurity Tips NBX Telephones SystemLocation Managing Your Voice Mail MessagesReplying to a MessageInformation About Your MessagesForwarding a Your comments to introduce the message to the other users Creating Sending a MessagePress 9 for Message Delivery Options You are prompted to press one of the following buttons toDial 9 for Mailbox Options Forwarding Calls Directly to YourVoice Mailbox Your voice mailboxAccessing Voice Mail MessagesThrough E-mail Greeting-OnlyGroup Mailbox MailboxVoice Mail Standard Features Setting the Volume Dialing a CallUsing the Internal Name Directory Names as They Appear in the Internal DirectoryDialing an To dial an external call External CallCreating Your Call Forward Path Select User Information Call ForwardPlacing a Call on HoldTo place a call on hold Select User Information Call PermissionsTransferring a Call To set up a conference call Establishing aConference Call External callsMore About Conference Calls HoldCall is answered by someone else Drop buttonStandard Features Personalizing Your Telephone Ringer Tone Select Speed Dials Telephone LabelsSelect Ringer Tones Speed Dials NBX Business Telephones onlySelect Speed Dials One Touch Select Speed Dials PersonalSelect Speed Dials, and then select Personal or System-wide Off-Site NotificationSelect NBX Messaging Off Site Notification Number/Address fieldDo Not Disturb ConsiderationsPreventing Unauthorized UseYour Telephone Telephone LockingClass of Service OverrideSame LAN Personalizing Your Telephone Ending Calls When Using a Headset Personalizing Your Telephone Following features are described in this chapter Telephone SystemCaller ID Internal and ExternalCalling Line Identity Restriction ClirClir for All External Calls Clir for Next External Call OnlyCall Pickup Select User Information Call PickupPickup PickupHunt Groups Calling GroupsCalls can be directed to several phones Hunt Group Numbers assigned by your administrator Select User Information Hunt GroupsShows an example of a calling group configuration System Default Extension Numbers Call ParkClick Details Telephones using the Paging feature Paging Extensions Feature CodesPaging Certain circumstances, you can broadcast a message from NBXGetting More from Your Telephone System Using Unique Extensions to Dial Remote Offices Using Site Codes to Dial Remote Offices Delayed Ringing Using a Feature CodeUsing a Mapped Button Pulse DialingUsing a Personal Speed Dial This chapter covers these features Attendant ConsolesNBX Attendant Console5 6 Select Speed Dials Attendant Console LabelsSelect Print Complement AttendantSoftware Department, or by extensionAttendant Software Buttons and Keyboard Shortcuts KeyboardButton Purpose Shortcut Attendant Consoles Telephone Installation MAINTENANCE, Troubleshooting This chapter covers the following topicsConnecting Underside of the NBX Business Telephone is shown in FigureLow-Profile and High-Profile Positions Low-Profile and High-Profile Desktop PositionsWall-Mount Position Knob for the Handset Support PegCleaning Your TroubleshootingPossible Problems Moving YourPorts Busy Possible Problem NCPTelephone INSTALLATION, MAINTENANCE, and Troubleshooting Feature Codes for General Use Feature Codes General Telephone FeaturesFeature Description Code Then Button Feature Codes for Outbound Calls Feature Codes Managing Outbound Telephone CallsFeature Codes for Incoming Calls Feature Codes Managing Incoming Telephone CallsFeature Description Paging Codes Address system, over NBX Business Telephones, or bothTelephone handset, and then hang up Index Feature button Basic Telephone 25 Business Telephone Index Index Index