3Com NBX 2102, NBX 1105, NBX 1102, NBX 2101 manual Ports Busy

Page 86

86CHAPTER 9: TELEPHONE INSTALLATION, MAINTENANCE, AND TROUBLESHOOTING

Table 12 Troubleshooting Quick Reference (continued)

Possible Problem	Suggested Solutions

My telephone has “locked up.”	Your telephone has lost the connection
	to the system. Remove the Ethernet cord
	from the jack, then re-insert it into the
	jack. Wait a few seconds. If the
	telephone display panel still appears to
	be locked, disconnect the electrical
	power for your telephone, then plug it
	back in.

Callers cannot leave messages on my voice mail.

■Your mailbox may be full. Access your voice mail and delete some messages.

■Your telephone may be set up for Greeting Only Mailbox. Log in to the NetSet utility and select the NBX Messaging tab, and then deselect Greeting Only Mailbox.

When I park a call, the display panel shows, Park xtn in use, and the call returns to my telephone.

You have selected a Call Park Extension that is already in use. Try another Call Park Extension. Your administrator can add additional Call Park Extensions. For details, see “Call Park” in Chapter 7.

When I dial 9 or 8 to access an outside	No outside lines are available. Try again
line, the display panel shows, All	in a few minutes.
Ports Busy.

After I call another user in my	The other user may have the “Hands Free
organization, I hear a tone but no	Active on Intercom” feature enabled.
ringing.	Begin speaking after you hear the tone.
	For details, see “Telephone Buttons and
	Controls” in Chapter 2.

On my NBX Business Telephone, all incoming internal calls come over my speaker phone.

You have the “Hands Free Active on Intercom” feature enabled. For details, see “Telephone Buttons and Controls” in Chapter 2.

When I try to access the NetSet utility,	Ask your administrator to verify the IP
I do not get a response after I type the	address that you typed into your web
NBX system’s IP address and press Enter.	browser.

I am unable to log in to the NetSet utility. You must set up your voice mail before you use the NetSet utility. Press MSG button. The prompts guide you through the setup. Then use your voice mail password to access the NetSet utility. See “Setting Up Your Voice Mail” in Chapter 1.

Image 86

Contents Telephones Attendant ConsolesUnited States Government Legend Contents Standard Features Greeting-Only Mailbox Phantom Mailbox Group MailboxDelayed Ringing Pulse Dialing NBX 1105 Attendant Console Complement Attendant SoftwarePage Where to Find Information How to UseShows where to look for specific information in this guide This GuideCommonly Used Terms TermsConventions List conventions that are used throughout this guideMaximize the full potential of the system Documentation for 3Com NBX Networked Telephony Solutions isDocumentation NetSet UtilityPart Number Getting Started This chapter covers these topicsSetting Up Your Voice MailNetSet Utility NBX NetSet Login Screen with Password Dialog Box Action Description IconSheet Features and for your NBX TelephoneQuick Reference Log in to the NetSet utilityGetting Started NBX Business Telephones 10 a-f NBX Business Telephones have these featuresControls HandsetTelephone key pad Programmable Access buttons with indicator lights SeeExit Light Status Status Indicator LightsTelephone Access Buttons ProgrammableNBX Business Telephones NBX Basic Telephone NBX Basic Telephone has these features NBX Basic Telephone ModelNBX Basic Status Indicator PatternsStatus Icons on That are associated with each line statusTo return to the first call Press Call Toggle button again FeatureNBX Basic Telephone has three programmable Access buttons. Call ToggleVoice Mail Type your current password Dial 2 to select Change PasswordSelect NBX Messaging Change Password Security Tips Listening toMessages NBX Telephones SystemLocation Managing Your Voice Mail MessagesInformation About Replying to aMessage Your MessagesForwarding a Your comments to introduce the message to the other usersCreating Sending a MessageDial 9 for Mailbox Options Press 9 for Message Delivery OptionsYou are prompted to press one of the following buttons to Voice Mailbox Forwarding CallsDirectly to Your Your voice mailboxThrough E-mail Accessing VoiceMail Messages Greeting-OnlyGroup Mailbox MailboxVoice Mail Standard Features Setting the Volume Dialing a CallUsing the Internal Name Directory Names as They Appear in the Internal DirectoryDialing an To dial an external call External CallCreating Your Call Forward Path Select User Information Call ForwardTo place a call on hold Placing a Call onHold Select User Information Call PermissionsTransferring a Call Conference Call To set up a conference callEstablishing a External callsCall is answered by someone else More About Conference CallsHold Drop buttonStandard Features Personalizing Your Telephone Select Ringer Tones Ringer ToneSelect Speed Dials Telephone Labels Speed Dials NBX Business Telephones onlySelect Speed Dials One Touch Select Speed Dials PersonalSelect Speed Dials, and then select Personal or System-wide Select NBX Messaging Off Site Notification Off-SiteNotification Number/Address fieldDo Not Disturb ConsiderationsYour Telephone PreventingUnauthorized Use Telephone LockingSame LAN Class of ServiceOverride Personalizing Your Telephone Ending Calls When Using a Headset Personalizing Your Telephone Following features are described in this chapter Telephone SystemCalling Line Identity Caller IDInternal and External Restriction ClirCall Pickup Clir for All External CallsClir for Next External Call Only Select User Information Call PickupPickup PickupCalls can be directed to several phones Hunt GroupsCalling Groups Hunt Group Numbers assigned by your administrator Select User Information Hunt GroupsShows an example of a calling group configuration Click Details System Default Extension NumbersCall Park Paging Telephones using the Paging featurePaging Extensions Feature Codes Certain circumstances, you can broadcast a message from NBXGetting More from Your Telephone System Using Unique Extensions to Dial Remote Offices Using Site Codes to Dial Remote Offices Using a Mapped Button Delayed RingingUsing a Feature Code Pulse DialingUsing a Personal Speed Dial This chapter covers these features Attendant ConsolesNBX Attendant ConsoleSelect Print 5 6Select Speed Dials Attendant Console Labels Software ComplementAttendant Department, or by extensionButton Purpose Shortcut Attendant Software Buttons and Keyboard ShortcutsKeyboard Attendant Consoles Telephone Installation MAINTENANCE, Troubleshooting This chapter covers the following topicsConnecting Underside of the NBX Business Telephone is shown in Figure Low-Profile and High-Profile Positions Low-Profile and High-Profile Desktop PositionsWall-Mount Position Knob for the Handset Support PegPossible Problems Cleaning YourTroubleshooting Moving YourPorts Busy Possible Problem NCPTelephone INSTALLATION, MAINTENANCE, and Troubleshooting Feature Description Code Then Button Feature Codes for General UseFeature Codes General Telephone Features Feature Codes for Outbound Calls Feature Codes Managing Outbound Telephone CallsFeature Description Feature Codes for Incoming CallsFeature Codes Managing Incoming Telephone Calls Telephone handset, and then hang up Paging CodesAddress system, over NBX Business Telephones, or both Index Feature button Basic Telephone 25 Business Telephone Index Index Index