3Com NBX 2101, NBX 1105, NBX 1102, NBX 2102 manual Using Unique Extensions to Dial Remote Offices

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Dialing a Call to a Remote Office

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Dialing a Call to a (NBX 100 and SuperStack 3 NBX) The NBX 100 and SuperStack 3 NBX

Remote Office Networked Telephony Solutions provide options that allow users to dial calls between sites that are separated geographically but that are linked by a Wide Area Network (WAN) connection.

Two typical configurations are described in the next sections.

Using Unique In the sample network shown in Figure 11, each site must have unique Extensions telephone extensions. The system is configured so that whenever a call is

made to an extension not located at the local site, your NBX system sets up a connection to the appropriate site.

In this example, to call a user in Dallas, a user in Chicago dials a Dallas extension (3000 through 3999). The dial plan on the Chicago NBX system sets up the necessary connection to the Dallas NBX system and then to the extension at that site.

Figure 11 Using Unique Extensions to Dial Remote Offices

Chicago NBX System Extensions 1000–1999

WAN

Dallas

NBX System Extensions 3000–3999

Atlanta NBX System Extensions 2000–2999

Using Site Codes Your administrator also can configure your telephone system to use site codes for dialing remote offices. In this scenario, you must dial a site code first, followed by the extension at the site. Each site then may have whatever telephone extensions they want. Your administrator chooses the site codes for your system.

For example, as shown in Figure 12, to call someone in Atlanta, a user in Chicago dials the site code 62 and then the appropriate extension (1000 through 3999). To reach a user in Dallas, a user in Chicago dials 63 and then the appropriate extension (1000 through 3999). The site code

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Contents Attendant Consoles TelephonesUnited States Government Legend Contents Greeting-Only Mailbox Phantom Mailbox Group Mailbox Standard FeaturesNBX 1105 Attendant Console Complement Attendant Software Delayed Ringing Pulse DialingPage This Guide How to UseShows where to look for specific information in this guide Where to Find InformationList conventions that are used throughout this guide TermsConventions Commonly Used TermsNetSet Utility Documentation for 3Com NBX Networked Telephony Solutions isDocumentation Maximize the full potential of the systemPart Number This chapter covers these topics Getting StartedVoice Mail Setting Up YourNetSet Utility Action Description Icon NBX NetSet Login Screen with Password Dialog BoxLog in to the NetSet utility Features and for your NBX TelephoneQuick Reference SheetGetting Started NBX Business Telephones Handset NBX Business Telephones have these featuresControls 10 a-fTelephone key pad Programmable Access buttons with indicator lights SeeExit Light Status Status Indicator LightsTelephone Programmable Access ButtonsNBX Business Telephones NBX Basic Telephone NBX Basic Telephone Model NBX Basic Telephone has these featuresThat are associated with each line status Status Indicator PatternsStatus Icons on NBX BasicCall Toggle FeatureNBX Basic Telephone has three programmable Access buttons. To return to the first call Press Call Toggle button againVoice Mail Type your current password Dial 2 to select Change PasswordSelect NBX Messaging Change Password NBX Telephones System Listening toMessages Security TipsManaging Your Voice Mail Messages LocationYour Messages Replying to aMessage Information AboutYour comments to introduce the message to the other users Forwarding aSending a Message CreatingDial 9 for Mailbox Options Press 9 for Message Delivery OptionsYou are prompted to press one of the following buttons to Your voice mailbox Forwarding CallsDirectly to Your Voice MailboxGreeting-Only Accessing VoiceMail Messages Through E-mailMailbox Group MailboxVoice Mail Standard Features Dialing a Call Setting the VolumeNames as They Appear in the Internal Directory Using the Internal Name DirectoryExternal Call Dialing an To dial an external callSelect User Information Call Forward Creating Your Call Forward PathSelect User Information Call Permissions Placing a Call onHold To place a call on holdTransferring a Call External calls To set up a conference callEstablishing a Conference CallDrop button More About Conference CallsHold Call is answered by someone elseStandard Features Personalizing Your Telephone Select Ringer Tones Ringer ToneSelect Speed Dials Telephone Labels NBX Business Telephones only Speed DialsSelect Speed Dials Personal Select Speed Dials One TouchSelect Speed Dials, and then select Personal or System-wide Number/Address field Off-SiteNotification Select NBX Messaging Off Site NotificationConsiderations Do Not DisturbTelephone Locking PreventingUnauthorized Use Your TelephoneSame LAN Class of ServiceOverride Personalizing Your Telephone Ending Calls When Using a Headset Personalizing Your Telephone Telephone System Following features are described in this chapterRestriction Clir Caller IDInternal and External Calling Line IdentitySelect User Information Call Pickup Clir for All External CallsClir for Next External Call Only Call PickupPickup PickupCalls can be directed to several phones Hunt GroupsCalling Groups Select User Information Hunt Groups Hunt Group Numbers assigned by your administratorShows an example of a calling group configuration Click Details System Default Extension NumbersCall Park Certain circumstances, you can broadcast a message from NBX Telephones using the Paging featurePaging Extensions Feature Codes PagingGetting More from Your Telephone System Using Unique Extensions to Dial Remote Offices Using Site Codes to Dial Remote Offices Pulse Dialing Delayed RingingUsing a Feature Code Using a Mapped ButtonUsing a Personal Speed Dial Attendant Consoles This chapter covers these featuresAttendant Console NBXSelect Print 5 6Select Speed Dials Attendant Console Labels Department, or by extension ComplementAttendant SoftwareButton Purpose Shortcut Attendant Software Buttons and Keyboard ShortcutsKeyboard Attendant Consoles This chapter covers the following topics Telephone Installation MAINTENANCE, TroubleshootingUnderside of the NBX Business Telephone is shown in Figure ConnectingLow-Profile and High-Profile Desktop Positions Low-Profile and High-Profile PositionsKnob for the Handset Support Peg Wall-Mount PositionMoving Your Cleaning YourTroubleshooting Possible ProblemsPorts Busy NCP Possible ProblemTelephone INSTALLATION, MAINTENANCE, and Troubleshooting Feature Description Code Then Button Feature Codes for General UseFeature Codes General Telephone Features Feature Codes Managing Outbound Telephone Calls Feature Codes for Outbound CallsFeature Description Feature Codes for Incoming CallsFeature Codes Managing Incoming Telephone Calls Telephone handset, and then hang up Paging CodesAddress system, over NBX Business Telephones, or both Index Feature button Basic Telephone 25 Business Telephone Index Index Index