Black Box FX160A manual Central Office Lines Incoming Calls, Introduction

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PHONE LINE MANAGER 16 X 4

5.Central Office Lines: Incoming Calls

5.1Introduction

This chapter, which describes how incoming calls are handled in the Phone Line Manager 16 x 4, begins the discussion of how to configure the outside lines. The next chapters describe the main configuration commands, followed by a discussion of Auto-Attendant or DISA (Direct Inward Station Access), then a description of Outgoing Call Groups, and finally a discussion of DOSA (Direct Outward Station Access). Later in this manual is a discussion of advanced topics concerning the setup of outside lines.

5.2 Choices in Handling Incoming Calls

Your flexible system offers many options for handling incoming calls. The choices are:

5.2.1STANDARD INCOMING LINE OR PRIVATE INCOMING LINE

The first choice to be made for each outside line is whether you want the Phone Line Manager 16 x 4 to handle incoming calls in a “standard” fashion or whether you want a particular line to be a “private incoming line” and ring at an extension other than the Operator. Outside line #1 is always a Standard Incoming Line while each of the others may be optionally configured to be Private Incoming Lines.

5.2.2AUTO-ATTENDANT OR DIRECT INWARD STATION ACCESS (DISA)

Next, you can decide if you want the Phone Line Manager 16 x 4 to automatically connect incoming calls to a recorded voice announcement which leads the caller through options for reaching individual extensions. In this mode, the Phone Line Manager 16 x 4 can also be programmed to listen for an incoming fax tone and route the call directly to the extension where the fax machine is located. This type of operation is called Auto-Attendant or DISA (Direct Inward Station Access).

The alternative to DISA is that the Phone Line Manager 16 x 4 will sense an incoming call and cause one or more extensions to ring. In this case, a connection to the outside line will not be made until one of the ringing extensions goes offhook.

5.2.3DAY-TIME AND NIGHT-TIME HANDLING OF INCOMING CALLS

The Phone Line Manager 16 x 4 can operate in the Day Mode or the Night Mode and each outside line can be set to operate differently when in the two modes. For instance, an outside line can operate as a Standard Incoming Line during the day and as a Private Incoming Line during the night. You can have an incoming call ring at one group of extensions during the day and a different group of extensions at night. You can also choose to have the Auto-Attendant (or DISA) mode operate during the day, night, or both.

5.2.4INCOMING-CALL ALERT TONE TO THE PAGING SYSTEM

Calls can be setup to ring over a paging system in addition to ringing at individual extensions. Anyone can answer the call from any extension by dialing 3. This is recommended for businesses where employees are not seated at desks with phones, or where there is no receptionist/operator.

5.2.5INCOMING CALLS TO AN AUTO-ATTENDANT SYSTEM

If you are using an Auto-Attendant/Voice Mail system, you can choose to have incoming calls ring at the Auto-Attendant or at an operator’s extension. Simply enter the Standard Incoming Line list to reflect the extensions to which you would like to direct the incoming calls.

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Contents Phone Line Manager 16 x Mexicanas Electrical Safety Statement Phone Line Manager 16 X Contents Contents Phone Line Manager 16 X Specifications Introduction Choosing the Programming Mode-Automatic or Password Preparing to ProgramDesignate an Extension for System Manager Advanced System Features Factory-Default SettingsBasic Features Programming TipsOutside Line Features Extension Features for all extensionsResetting the System to Default Values Entering the Programming-Mode PasswordChanging the Programming-Mode Password When You Reset the System to Default ValuesWhich special features do you want to allow the extension? Configuring the ExtensionsChoices When Programming the Extensions What type of phone will be connected to the extension?Programming the Extensions Automatic Outside Door-Phone-Operation Details Require Star Key Before User Programming To disable the Call Follow Me functionCall Forwarding/Call Follow Me To require a * to be entered before a 4 or aCentral Office Lines Incoming Calls IntroductionChoices in Handling Incoming Calls Defining the Standard Incoming Line Extension Numbers Entering the Private Incoming Lists Day Night Choices in Configuring Central Office CO Lines Central Office Lines ProgrammingTo access an outside line by dialing Dialing 9 to Access Outside LinesDo you want to dial 9 or 0 to access an outside line ? Programming Outside LinesEnter Enter Line # Code Fax Extn Recording a Voice Announcement About Disa and Direct Caller Access to ExtensionsAuto-Attendant Disa 1xxSetting the Length of the Disa Input Time Enabling the Voice AnnouncementWhat Happens after the Disa Entry To ring the Operator if there is No Disa entry What Happens If There is No Disa EntryMultiple Fax Extensions To ring the fax extension if there is No Disa entryAbout Outgoing Call Groups Defining Outgoing Call GroupsAssigning Extensions to an Outgoing Call Group Direct Outward Station Access Dosa Enable Direct Outward Station Access DosaEntering the Dosa Password To Disable Hunt Groups To Enable the Use of the Four Different Hunt GroupsTo Enable Hunt Groups Hunt GroupsThen dial 12 13 14 Then dial 01 03 04Then dial 05 06 06 Then dial 00 00 00To enable automatic switching between modes Automatic Day/Night Mode SwitchingAutomatic Day/Night Mode Switching Times To disable automatic switching between modesPhone Line Manager 16 X Central Office Lines Advanced Topics Tone- or Pulse-Dialing DetailsTo Enable Clear Forward Detection To Enable Polarity Reversal DetectionTo Disable Polarity Reversal Detection To Disable Clear Forward DetectionMetering Pulse Detection Metering Pulse FrequencyCaller ID Phone Line Manager 16 X Rollover Extensions Advanced Topics Exclusive Answering Machine PrivilegeRollover of Intercom Calls Rollover of Unattached CallsTo transfer unattached calls to the Operator Voice-Mail Unit Interface Simplified Voice-Mail InterfaceMSG Button on a Key Phone Call Barring Toll Restriction About Call BarringCall-Barring Toll-Restriction Details Filling the Call-Barring Allow and Disallow Tables Sample Disallow TableTo fill a Call-Barring Allow or Disallow Table Sample Allow Table Assigning Extensions to TablesPassword to Override Call Barring Restrict Calls at NightAssigning Speed-Dial Numbers To enter a speed-dial numberClear Speed-Dialing and Call-Barring Tables Dial-Tone DetectionTo display the time in the 24-hour mode Setting the System ClockTo display the time in the 12-hour mode System Clock Date and TimeOutgoing-Call Records and Histories Output the Call History After Each Outgoing Call Automatic Call-History Retrieval ProgramFormats for the Call-History Records Connection to a Computer or a Printer To enable the Features Mode of the RS-232C Port 18.1 RS-232C Port-Choosing the Operating ModeTo enable the System Mode of the RS-232C Port Interfacing the Phone Line Manager 16 x 4 to a ComputerPhone Line Manager 16 x 4 Configuration Program Report Disa Digits to the CAT Application To enable the normal mode of Disa operationComputer Aided Telephony CAT Software To report incoming Disa digits to the CAT ApplicationSystem Timing Parameters Delay After Each RS-232C CharacterDelay After Each RS232C Line About System Timing ParametersSwitchhook Flash Timing Reminder Feature TimingOutside Line Guard Time Pulse-Dialing TimingTone Dtmf Dialing Timing Switchhook Timing to Outside Line Rollover on Standard Incoming Calls Timing Rollover After Call to ExtensionOn Hook Time Speed-Dialing Delay Time Multiple Ringing TimeParked Calls Timing Park Drive Lawrence, PA 15055-1018 724-746-5500 Fax
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