Black Box FX160A manual Interfacing the Phone Line Manager 16 x 4 to a Computer

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PHONE LINE MANAGER 16 X 4

18. Interfacing the Phone Line Manager

16 x 4 to a Computer

There are many instances where the Phone Line Manager 16 x 4 can be connected to a computer to enhance the overall operation of the system. These include:

•Phone Line Manager 16 x 4 Configuration Program: This program is designed to run under Microsoft Windows and can guide the System Manager through every detail concerning the setup of the Phone Line Manager 16 x 4. After the selections have been made in the program, the entire configuration program can be written into the Phone Line Manager 16 x 4 via the RS-232C port. There is no need to manually enter all of the commands detailed in this manual (see Section 18.2).

•Call-History Reporting: The details of outgoing calls can be sent from the Phone Line Manager 16 x 4 to the computer. An application on the computer can collect the information into a database and generate useful reports. (See Section 17.9.)

•Caller ID Processing: On Phone Line Manager 16 x 4 units equipped with the optional Caller ID

detection capability, the unit will send the Caller ID information to the computer. An application on the computer can collect the information into a data base and generate useful reports (see Section 12.5).

•Computer Aided Telephony (CAT) Interface: On Phone Line Manager 16 x 4 units equipped with the optional Computer Aided Telephony (CAT) software, the system can operate in a computer environment where it can be controlled by an application running on the computer (see Section 18.4).

18.1 RS-232C Port—Choosing the Operating Mode

The RS-232C port on the Phone Line Manager 16 x 4 mode can operate in one of two modes.

•System Mode: The Phone Line Manager 16 x 4 must be in this mode in order to communicate with the Phone Line Manager 16 x 4 Configuration Program. It must also be in this mode to operate in the Computer Aided Telephony (CAT) environment (if your unit is equipped with the CAT version of the software).

•Features Mode: The Phone Line Manager 16 x 4 must be in this mode to allow it to (1) output the Call- History information, (2) output the Caller ID data at the beginning of incoming calls (except for CAT units), or (3) respond to the Automatic Call-History Retrieval program running on attached computer.

To enable the System Mode of the RS-232C Port:

1.In the programming mode, lift the handset and enter 7851. Pause for the confirmation tone. Hang up or continue programming.

To enable the Features Mode of the RS-232C Port:

1.In the programming mode, lift the handset and enter 7850. Pause for the confirmation tone. Hang up or continue programming.

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Contents Phone Line Manager 16 x Mexicanas Electrical Safety Statement Phone Line Manager 16 X Contents Contents Phone Line Manager 16 X Specifications Introduction Designate an Extension for System Manager Choosing the Programming Mode-Automatic or PasswordPreparing to Program Basic Features Factory-Default SettingsAdvanced System Features Programming TipsExtension Features for all extensions Outside Line FeaturesChanging the Programming-Mode Password Entering the Programming-Mode PasswordResetting the System to Default Values When You Reset the System to Default ValuesChoices When Programming the Extensions Configuring the ExtensionsWhich special features do you want to allow the extension? What type of phone will be connected to the extension?Programming the Extensions Automatic Outside Door-Phone-Operation Details Call Forwarding/Call Follow Me To disable the Call Follow Me functionRequire Star Key Before User Programming To require a * to be entered before a 4 or aChoices in Handling Incoming Calls Central Office Lines Incoming CallsIntroduction Defining the Standard Incoming Line Extension Numbers Entering the Private Incoming Lists Day Night Central Office Lines Programming Choices in Configuring Central Office CO LinesDo you want to dial 9 or 0 to access an outside line ? Dialing 9 to Access Outside LinesTo access an outside line by dialing Programming Outside LinesEnter Enter Line # Code Fax Extn Auto-Attendant Disa About Disa and Direct Caller Access to ExtensionsRecording a Voice Announcement 1xxWhat Happens after the Disa Entry Setting the Length of the Disa Input TimeEnabling the Voice Announcement Multiple Fax Extensions What Happens If There is No Disa EntryTo ring the Operator if there is No Disa entry To ring the fax extension if there is No Disa entryDefining Outgoing Call Groups About Outgoing Call GroupsAssigning Extensions to an Outgoing Call Group Entering the Dosa Password Direct Outward Station Access DosaEnable Direct Outward Station Access Dosa To Enable Hunt Groups To Enable the Use of the Four Different Hunt GroupsTo Disable Hunt Groups Hunt GroupsThen dial 05 06 06 Then dial 01 03 04Then dial 12 13 14 Then dial 00 00 00Automatic Day/Night Mode Switching Times Automatic Day/Night Mode SwitchingTo enable automatic switching between modes To disable automatic switching between modesPhone Line Manager 16 X Tone- or Pulse-Dialing Details Central Office Lines Advanced TopicsTo Disable Polarity Reversal Detection To Enable Polarity Reversal DetectionTo Enable Clear Forward Detection To Disable Clear Forward DetectionCaller ID Metering Pulse DetectionMetering Pulse Frequency Phone Line Manager 16 X Exclusive Answering Machine Privilege Rollover Extensions Advanced TopicsTo transfer unattached calls to the Operator Rollover of Intercom CallsRollover of Unattached Calls MSG Button on a Key Phone Voice-Mail Unit InterfaceSimplified Voice-Mail Interface Call-Barring Toll-Restriction Details Call Barring Toll RestrictionAbout Call Barring To fill a Call-Barring Allow or Disallow Table Filling the Call-Barring Allow and Disallow TablesSample Disallow Table Assigning Extensions to Tables Sample Allow TableRestrict Calls at Night Password to Override Call BarringTo enter a speed-dial number Assigning Speed-Dial NumbersDial-Tone Detection Clear Speed-Dialing and Call-Barring TablesTo display the time in the 12-hour mode Setting the System ClockTo display the time in the 24-hour mode System Clock Date and TimeOutgoing-Call Records and Histories Formats for the Call-History Records Output the Call History After Each Outgoing CallAutomatic Call-History Retrieval Program Connection to a Computer or a Printer To enable the System Mode of the RS-232C Port 18.1 RS-232C Port-Choosing the Operating ModeTo enable the Features Mode of the RS-232C Port Interfacing the Phone Line Manager 16 x 4 to a ComputerPhone Line Manager 16 x 4 Configuration Program Computer Aided Telephony CAT Software To enable the normal mode of Disa operationReport Disa Digits to the CAT Application To report incoming Disa digits to the CAT ApplicationDelay After Each RS232C Line Delay After Each RS-232C CharacterSystem Timing Parameters About System Timing ParametersReminder Feature Timing Switchhook Flash TimingPulse-Dialing Timing Outside Line Guard TimeTone Dtmf Dialing Timing Switchhook Timing to Outside Line Rollover After Call to Extension Rollover on Standard Incoming Calls TimingOn Hook Time Multiple Ringing Time Speed-Dialing Delay TimeParked Calls Timing Park Drive Lawrence, PA 15055-1018 724-746-5500 Fax
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