About Outgoing Call Groups | Black Box FX160A guide

PHONE LINE MANAGER 16 X 4

8.Central Office Lines: Outgoing Calls

8.1About Outgoing Call Groups

The purpose of the Outgoing Call Groups is to provide the optimal management of outgoing calls, giving maximum outside line access to the users and extensions that need them most. The system has the capability to define up to four Outgoing Call Groups. Each group is a list of outside lines and every extension is assigned to one of these four groups. When the extension dials 9 (or 0) to make an outside call, the system uses the list to find the first available CO line.

For example, an office with four outside phone lines, a fax machine, 10 employees in two departments, and one top executive might create the following trunk groups:

Fax Group—You may prefer that the fax extension use only a certain outgoing line. You could create an Outgoing Call Group which contains the preferred outside line first with other lines also available.

If you have an outside line dedicated solely for the use of the fax machine and you do not want anyone to make voice calls on this line, you may want to connect the fax machine directly to the outside line, bypassing the system.

Sales Group—All extensions assigned to the sales staff might have access to all of the lines. This provides them with maximum access to lines on which to make sales calls.

Tech Group—If this group needs to make fewer calls, they might be linked with only one or two outside lines, keeping the rest free for sales calls.

Executive—Optionally, the executive may want a dedicated phone line for their extension, so that they always have a line available and can have a private number. The disadvantage would be that other extensions are left with one less line for outgoing calls.

8.2 Defining Outgoing Call Groups

You can define up to four Outgoing Call Groups. Each group can include from 0 to 4 outside lines. Each outside line can be included in more than one trunk group. The order in which the line numbers are entered (in Step 3) will determine the order in which the system searches them for availability when an extension dials 9 (or 0) to connect to an outside line. If you want a certain line to be tied up the least (for example, the fax line) but still available for outside calls, enter it last.

1.In the programming mode, enter 73.

2.Enter the code for the Outgoing Call Group being created:

4 Outgoing Call Group #1

5 Outgoing Call Group #2

6 Outgoing Call Group #3

7 Outgoing Call Group #4