Black Box FX160A Auto-Attendant Disa, About Disa and Direct Caller Access to Extensions, 1xx

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PHONE LINE MANAGER 16 X 4

7.Auto-Attendant (DISA)

7.1About DISA and Direct Caller Access to Extensions

Enabling the Auto-Attendant or DISA (Direct Inward Station Access) feature for outside lines allows incoming callers to connect themselves directly to an extension. The optional Voice Announcement module can be enabled to lead the caller through options for reaching individual extensions. The Phone Line Manager 16 x 4 can also be programmed to listen for an incoming fax tone and route the call directly to the extension where the fax machine is located.

Setting DISA as enabled or disabled is done as part of setting the command sequence for “Programming Outside Lines” (see Section 6.3). This is done separately for each line. You have the option of enabling DISA at all times, during regular business hours (Day Mode), or after regular business hours (Night Mode).

In the Phone Line Manager 16 x 4 there is only one Voice Announcement module and one circuit to collect the digits coming from the outside caller when the call is answered in the DISA mode. If two incoming calls are received at the same time and both outside lines operate in the DISA mode, the second incoming call will continue to ring and will not be answered until after the caller on the first line has made their DISA selection.

After the Phone Line Manager 16 x 4 answers the incoming call and the optional voice announcement module is playing the recorded message, the incoming caller can dial:

0To call the Operator

1xx

To ring extension 1xx where xx is the extension number (00 to 99) assigned using the

 

Configure Extension command

2, 3, 4, or 5 To ring the first available extension in Hunt Group 2, 3, 4, or 5

6 or 7To invoke the DISA feature

7.2 Recording a Voice Announcement

This command allows you to record an announcement to greet callers. The recording can be made only from Extension #15. (See Section 3.1 if you need to change the programming extension to 15).

Time the length of your spoken announcement before recording it. If you want to record a very short announcement, you can enter 0 at the end of your message, which will cause the Phone Line Manager 16 x 4 to ring the Operator.

1.In the programming mode, enter 728. Pause for the confirmation tone.

2.Record your announcement by speaking into the handset. When you have finished speaking, keep the phone off the hook until you hear a confirmation tone. This marks the end of the 20 seconds available. (If the tone cuts you off, re-enter 728 and record a shorter announcement.)

3.Hang up or continue with programming.

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Contents Phone Line Manager 16 x Mexicanas Electrical Safety Statement Phone Line Manager 16 X Contents Contents Phone Line Manager 16 X Specifications Introduction Designate an Extension for System Manager Choosing the Programming Mode-Automatic or PasswordPreparing to Program Advanced System Features Factory-Default SettingsBasic Features Programming TipsOutside Line Features Extension Features for all extensionsResetting the System to Default Values Entering the Programming-Mode PasswordChanging the Programming-Mode Password When You Reset the System to Default ValuesWhich special features do you want to allow the extension? Configuring the ExtensionsChoices When Programming the Extensions What type of phone will be connected to the extension?Programming the Extensions Automatic Outside Door-Phone-Operation Details Require Star Key Before User Programming To disable the Call Follow Me functionCall Forwarding/Call Follow Me To require a * to be entered before a 4 or aChoices in Handling Incoming Calls Central Office Lines Incoming CallsIntroduction Defining the Standard Incoming Line Extension Numbers Entering the Private Incoming Lists Day Night Choices in Configuring Central Office CO Lines Central Office Lines ProgrammingTo access an outside line by dialing Dialing 9 to Access Outside LinesDo you want to dial 9 or 0 to access an outside line ? Programming Outside LinesEnter Enter Line # Code Fax Extn Recording a Voice Announcement About Disa and Direct Caller Access to ExtensionsAuto-Attendant Disa 1xxWhat Happens after the Disa Entry Setting the Length of the Disa Input TimeEnabling the Voice Announcement To ring the Operator if there is No Disa entry What Happens If There is No Disa EntryMultiple Fax Extensions To ring the fax extension if there is No Disa entryAbout Outgoing Call Groups Defining Outgoing Call GroupsAssigning Extensions to an Outgoing Call Group Entering the Dosa Password Direct Outward Station Access DosaEnable Direct Outward Station Access Dosa To Disable Hunt Groups To Enable the Use of the Four Different Hunt GroupsTo Enable Hunt Groups Hunt GroupsThen dial 12 13 14 Then dial 01 03 04Then dial 05 06 06 Then dial 00 00 00To enable automatic switching between modes Automatic Day/Night Mode SwitchingAutomatic Day/Night Mode Switching Times To disable automatic switching between modesPhone Line Manager 16 X Central Office Lines Advanced Topics Tone- or Pulse-Dialing DetailsTo Enable Clear Forward Detection To Enable Polarity Reversal DetectionTo Disable Polarity Reversal Detection To Disable Clear Forward DetectionCaller ID Metering Pulse DetectionMetering Pulse Frequency Phone Line Manager 16 X Rollover Extensions Advanced Topics Exclusive Answering Machine PrivilegeTo transfer unattached calls to the Operator Rollover of Intercom CallsRollover of Unattached Calls MSG Button on a Key Phone Voice-Mail Unit InterfaceSimplified Voice-Mail Interface Call-Barring Toll-Restriction Details Call Barring Toll RestrictionAbout Call Barring To fill a Call-Barring Allow or Disallow Table Filling the Call-Barring Allow and Disallow TablesSample Disallow Table Sample Allow Table Assigning Extensions to TablesPassword to Override Call Barring Restrict Calls at NightAssigning Speed-Dial Numbers To enter a speed-dial numberClear Speed-Dialing and Call-Barring Tables Dial-Tone DetectionTo display the time in the 24-hour mode Setting the System ClockTo display the time in the 12-hour mode System Clock Date and TimeOutgoing-Call Records and Histories Formats for the Call-History Records Output the Call History After Each Outgoing CallAutomatic Call-History Retrieval Program Connection to a Computer or a Printer To enable the Features Mode of the RS-232C Port 18.1 RS-232C Port-Choosing the Operating ModeTo enable the System Mode of the RS-232C Port Interfacing the Phone Line Manager 16 x 4 to a ComputerPhone Line Manager 16 x 4 Configuration Program Report Disa Digits to the CAT Application To enable the normal mode of Disa operationComputer Aided Telephony CAT Software To report incoming Disa digits to the CAT ApplicationSystem Timing Parameters Delay After Each RS-232C CharacterDelay After Each RS232C Line About System Timing ParametersSwitchhook Flash Timing Reminder Feature TimingOutside Line Guard Time Pulse-Dialing TimingTone Dtmf Dialing Timing Switchhook Timing to Outside Line Rollover on Standard Incoming Calls Timing Rollover After Call to ExtensionOn Hook Time Speed-Dialing Delay Time Multiple Ringing TimeParked Calls Timing Park Drive Lawrence, PA 15055-1018 724-746-5500 Fax
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