Avaya 700217243 manual If Something Doesn’t Work, Your Release Number

Page 83

7 If Something Doesn’t Work

Overview

This chapter gives you some tips for fixing common problems fast.

Your Release Number

The software version you have installed on your processor partly determines what your system can do. Before you call the Helpline, identify your software version or release:

From a system phone with an LED display, press f59.

A display similar to the following appears for 15 seconds (your release number follows the R., the country code follows the C0).

P ACS R3.0 C0X

Overview 73

Image 83

Contents Partner Page Copyright Document Avaya Inc Obtaining Products Important Safety Instructions Page Wed like your opinion Page Contents If Something Doesn’t Work Programming Telephone FeaturesSystem Programming Flow Charts Maintaining Your SystemSystem Overview WelcomeSystem Configurations System Components System CapacitySystem Description Components Opre Auxiliary EquipmentGetting Acquainted Overview Installing Your SystemEvaluating the Environment Installing the Control UnitGo to the next procedure, Labeling Jacks, on Wall-Mounting a 5-Slot Carrier and Modules Labeling Jacks Inserting Batteries in the Processor Module Grounding the SystemQuick Reference Guide Initializing the System Checking the LEDs Connecting Lines and Extensions Installing Telephones Installing the CoverConnecting Auxiliary Equipment System Programming Basics Setting Up Your SystemSetting Up Your System Programming Overlays Button Locations Button Locations on Partner Telephones Changing Programming Type Programming ModeUsing Centralized Telephone Programming System Day #102, Release 2.0 and Earlier Setting the Date, Day, and TimeSystem Date #101 System Time #103 Automatic Daylight/Standard Times #126 Assigning LinesCustomizing Extensions Copy Settings #399 Dialing Restrictions Changing Settings to Support PBX or Centrex ServicesRecall Setting Speed Dial and Auto Dial Numbers Emergency Phone Number List #406Programming for Voice Messaging Systems Voice Messaging SystemsSetting Up Your System Additional Voice Messaging System Programming Setting Up Your System System Speed Dial Programming System Features5554757 Dialing Restrictions and PermissionsSecurity Alert Allowed Phone Number Lists #407Allowed List Assignments #408 Disallowed Phone Number Lists #404 Disallowed List Assignments #405 Line Access Restriction #302Current restriction appears Outgoing Call Restriction #401 Group...Description Groups of ExtensionsProgramming System Features Automatic Line Selection Programming Telephone FeaturesProgramming Telephone Features Letters Numbers Extension Name DisplayLine Ringing Quick Reference Guide Programming Telephone Features Maintaining Your System Backup and Restore Backup Programming-Automatic #123 Backup Programming-Manual #124 Restore Programming #125 Maintaining Your System Battery Replacement Using a PC Card Quick Reference Guide Check the LEDs Upgrading 1600 DSL and 012E Module FirmwareAdding New Modules Maintaining Your System Replacing Modules Maintaining Your System Replacing Modules in a 5-Slot Carrier Maintaining Your System Changing the System Clock Changing System SettingsAdding Lines, Pools, and Extensions Key Extensions Adding New LinesAdding New Extensions Adding New PoolsSwapping Extensions Your Release Number If Something Doesn’t WorkPress f00ss#123 Clearing a Backup-Failure Alarm012E Module Power Management Problem Check this Telephone ProblemsProblem Check this Telephone Doesn’t Work on Calling ProblemsProblem Check this System Problems ATM DSL Module ProblemsTip/Ring Device Problems System Programming Flow Chart-How to Use System Flow Chart-System System Flow Chart-Lines System Flow Chart-System Speed Dial NumbersSystem Flow Chart-Extensions Pool Extension Assignment Line Access ModeCopy Settings Call WaitingSystem Flow Chart-Dialing Restrictions and Permissions System Flow Chart-Groups System Flow Chart-Auxiliary Equipment To Erase a Feature or Auto Dial Button Centralized Telephone Programming Flow Chart-How to UseTo Program Another Feature at the Same Extension To Change Setting for Another ExtensionCentralized Telephone Programming Flow Chart Contact Closure For voice signaling the first available extensionManual Signaling Touch-Tone EnableExtension Telephone Programming Flow Chart-How to Use Caller ID Inspect Extension Telephone Programming Flow ChartRecord-A-Call Group Hunting-Ring/Voice SignalLoudspeaker Paging