Avaya 700217243 manual Telephone Problems, Problem Check this

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7 If Something Doesn’t WorkQuick Reference Guide

Telephone Problems

Telephone Problems

Problem...	Check this...
Telephone doesn’t ring	Ringer volume may be too low.
	Do Not Disturb or Call Forwarding may be turned on.
	Line Ringing may not be set to Immediate.
	Telephone may be faulty; switch telephones and try
	again.
	If MLC 6 telephone, is Unique Line Ringing (#209)
	set to a pattern other than 1?

Display shows only 16	Possible power outage; unplug the modular
characters per line	telephone cord and replug.

Display time and date	Is your system’s clock correct?
aren’t right

Caller ID doesn’t work	Are you subscribed to Caller ID?
	Is the line connected to a module that supports Caller
	ID?
	Did someone activate Call Coverage? If so, their
	extension number will appear.

Telephone Doesn’t Work	Is the telephone cord plugged into the right jack on
	the bottom of the telephone?
	Telephone may need to be reset; unplug the cord,
	and with the handset hung up, replug.
	Telephone cord may be defective; switch cords and
	try again.
	Telephone may be defective; switch telephones and
	try again.
	There may be a problem with the control unit; switch
	to a different port and try again.

76 Telephone Problems

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Contents Partner Page Copyright Document Avaya Inc Obtaining Products Important Safety Instructions Page Wed like your opinion Page Contents Maintaining Your System Programming Telephone FeaturesSystem Programming Flow Charts If Something Doesn’t WorkWelcome System OverviewSystem Configurations System Capacity System ComponentsSystem Description Components Auxiliary Equipment OpreGetting Acquainted Installing Your System OverviewInstalling the Control Unit Evaluating the EnvironmentGo to the next procedure, Labeling Jacks, on Wall-Mounting a 5-Slot Carrier and Modules Labeling Jacks Grounding the System Inserting Batteries in the Processor ModuleQuick Reference Guide Initializing the System Checking the LEDs Connecting Lines and Extensions Installing the Cover Installing TelephonesConnecting Auxiliary Equipment Setting Up Your System System Programming BasicsSetting Up Your System Programming Overlays Button Locations Button Locations on Partner Telephones Programming Mode Changing Programming TypeUsing Centralized Telephone Programming System Day #102, Release 2.0 and Earlier Setting the Date, Day, and TimeSystem Date #101 System Time #103 Assigning Lines Automatic Daylight/Standard Times #126Customizing Extensions Copy Settings #399 Dialing Restrictions Changing Settings to Support PBX or Centrex ServicesRecall Setting Emergency Phone Number List #406 Speed Dial and Auto Dial NumbersVoice Messaging Systems Programming for Voice Messaging SystemsSetting Up Your System Additional Voice Messaging System Programming Setting Up Your System Programming System Features System Speed DialDialing Restrictions and Permissions 5554757Allowed Phone Number Lists #407 Security AlertAllowed List Assignments #408 Disallowed Phone Number Lists #404 Line Access Restriction #302 Disallowed List Assignments #405Current restriction appears Outgoing Call Restriction #401 Groups of Extensions Group...DescriptionProgramming System Features Programming Telephone Features Automatic Line SelectionProgramming Telephone Features Extension Name Display Letters NumbersLine Ringing Quick Reference Guide Programming Telephone Features Maintaining Your System Backup and Restore Backup Programming-Automatic #123 Backup Programming-Manual #124 Restore Programming #125 Maintaining Your System Battery Replacement Using a PC Card Quick Reference Guide Upgrading 1600 DSL and 012E Module Firmware Check the LEDsAdding New Modules Maintaining Your System Replacing Modules Maintaining Your System Replacing Modules in a 5-Slot Carrier Maintaining Your System Changing the System Clock Changing System SettingsAdding Lines, Pools, and Extensions Adding New Lines Key ExtensionsAdding New Pools Adding New ExtensionsSwapping Extensions If Something Doesn’t Work Your Release NumberClearing a Backup-Failure Alarm Press f00ss#123012E Module Power Management Telephone Problems Problem Check thisProblem Check this Calling Problems Telephone Doesn’t Work onProblem Check this System Problems DSL Module Problems ATMTip/Ring Device Problems System Programming Flow Chart-How to Use System Flow Chart-System System Flow Chart-System Speed Dial Numbers System Flow Chart-LinesSystem Flow Chart-Extensions Call Waiting Line Access ModeCopy Settings Pool Extension AssignmentSystem Flow Chart-Dialing Restrictions and Permissions System Flow Chart-Groups System Flow Chart-Auxiliary Equipment To Change Setting for Another Extension Centralized Telephone Programming Flow Chart-How to UseTo Program Another Feature at the Same Extension To Erase a Feature or Auto Dial ButtonCentralized Telephone Programming Flow Chart Touch-Tone Enable For voice signaling the first available extensionManual Signaling Contact ClosureExtension Telephone Programming Flow Chart-How to Use Extension Telephone Programming Flow Chart Caller ID InspectRecord-A-Call Group Hunting-Ring/Voice SignalLoudspeaker Paging