Avaya 700217243 manual System Problems

7 If Something Doesn’t WorkQuick Reference Guide

System Problems

System Problems

Problem...	Check this...
Call rings continuously,	You may be using Automatic System Answer or
but no one at other end	Direct Extension Dial on a system that doesn’t
	support far end disconnect; call your local telephone
	company and find out if they support it.
Calls on hold are	Hold Disconnect Time (#203) setting may be too
disconnected	short.
Calls on Automatic	Automatic System Answer Mode (#121) may be set
System Answer lines are	to Disconnect; change it to Hold or Ring.
disconnected
Call on Hold hangs up,	Hold Disconnect Time (#203) may be too long; try
but line doesn’t	resetting it.
disconnect	Local telephone company does not send a hold
	release signal; you may need the help of our hotline.
All calls are	You may have run the Restore Programming feature;
disconnected	the system resets itself. In the future, warn users of
	restores.
	Power may have been interrupted to the control unit;
	check the power cord, the on/off switch, and the
	green LEDs on the modules.
All telephones dead; no	Power may have been interrupted to the control unit;
dial tone or lights	check the power cord, the on/off switch, and the
	green LEDs on the modules.
	Power outlet may be faulty; test the outlet with an
	appliance like a lamp.
Multiple telephones	LED on one system module may be out; try reseating
dead; no dial tone or	the module in the control unit.
lights	LEDs on several modules may be out; try reseating
	the leftmost module of the ones with lights out.

80 System Problems