AltiGen comm AltiServ TM 4.5 manual AltiServTM4.5

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w w w. a l t i g e n . c o m

Voice

Data

Internet

AltiServTM4.5

User Guide

02-4.5

Shaping the Future of Converged Communications

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Contents AltiServTM4.5 AltiServ Trademarks Contents Using the AltiGen Mail Voice System Using AltiReach AltiServ User Guide Making Calls AltiGen Voice Mail System Quick FeaturesAnswering Calls Call ManagementOther Features Basic Functions AltiServ Telephone FunctionsTransferring Calls Putting a Call on HoldCentrex Transfer To transfer the currently connected callTransferring Calls into the AltiGen Voice Mail System Conference CallsTransferring Calls Directly to a User’s Voice Mailbox Transferring Calls to an Auto AttendantCall Park ConsultationTo park calls Call Waiting System Call Park and Silent System Call ParkTo answer the call Distinctive Call Waiting ToneTo answer calls in a Multiple Call Waiting situation Multiple Call WaitingAccount Codes To use the System Callback featureSystem Callback Calling a Remote Extension Directly over IP Dialing a Remote AltiServCalling Remote Auto Attendant or Operator Calling a Remote Number Hop Off DialingTo hop onto a remote extension Hop On Dialing to a Remote ExtensionVoice Over IP Trunk Call Support Supported FeaturesTelephone Features Remote Locations IP Dialing Chart Using Feature Codes Flash Ext = extension num. nn = 2-digit num. loc. location num String # Making Calls1Telephone Features Press FLASH, wait for the dial tone, enter #32 Workgroup Supervisor Features2 Workgroup FeaturesFeature Diala Description Feature Status #22 Call Handling and the Auto Attendant Operator FeaturesChecking the General Mailbox Calls on HoldOutside Call Blocking Operator Off-lineTo login for the first time Feature TipsLogging To perform a normal login at your station Remote LoginTo login from another station or as a virtual extension For remote login from outside the officeTransfer to AltiGen Voice Mail System Feature About PasswordsListening to Messages AltiGen Voice Mail System Main Menu OptionsAbout Outcalls to Cellular or PCS Phone Numbers Disposing of the MessagesTo send a message Sending MessagesMaking a Call from within the AltiGen Voice Mail System Personal OptionsRecording Greetings To record your Directory Name Changing your PasswordAbout the Delivery Number Using Message NotificationTo Set Message Notification To Set Up a Reminder Call Using Reminder CallsTo Set Up Call Forwarding Feature TipsCall Forwarding Reviewing Scheduled Reminder CallsCreating a Distribution List Using Distribution ListsDeleting a Distribution List Editing a Distribution ListReviewing a Distribution List Log on/off IP Extension Dynamic IP Addressing Only Dynamic MessagingTo log on or off an IP extension Caller’s Options ZoomerangHow it Works, with and without Caller ID To use ZoomerangTo Leave a Private Message Private MessagingTo Check Message Status or Delete Messages AltiGen Voice Mail System Mixed-Media Messaging Accessing AltiGen Voice Mail System Mixed-Media MessagesRetrieving Messages To retrieve messages using your multi-media computerComposing and Sending Messages To compose a new messageVoice Mail AltiServ User Guide Using AltiReach Main Menu To access and log in to AltiReachRemainder of this chapter describes these functions Forwarding All Calls Setting Call ManagementForwarding to a Pager Not Recommended Busy Call Handling and No Answer Handling Do Not DisturbNumber of Rings Before Forwarding Email ForwardingBefore You Set Up ONA One Number Access ONAUsing a Password Accessing One Number Access SetupAltiServ 4.5 User Guide One Number Access Setup bottom Message Notification Message Notification setupStation Speed Dialing setup Station Speed Dialing SetupAltiServ 4.5 User Guide