Answering Calls
Feature | Diala | Description |
Individual Call | #29 | Connects to the local set with extension <ext>. |
Pickup | <ext> | Note: For workgroup calls, only a workgroup |
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| agent can pick up the call. |
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System Call | #30 | Connects the call of any ringing phone to the |
Pickup |
| local set. |
(any ringing |
| Note: For workgroup calls, only a workgroup |
phone) |
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| agent can pick up the call. | |
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Personal Call | FLASH | Parks the call to later pick up from this or |
Park | #31, then | another station. Or park the call at a specific sta- |
| hang up; | tion by pressing FLASH #31 and the extension |
| OR | of the other station. You can have up to 50 calls |
| FLASH | parked per station simultaneously. Parked calls |
| #31 <ext>, | ring the extension upon timeout. Timeout time is |
| then hang | configurable, with a default of 2 minutes. |
| up | If you park the call to a workgroup extension, |
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| only you or the workgroup agents can pick up |
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| the call with #31 <ext>. |
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| Note: If you park a call to a workgroup pilot |
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| number, only you or a workgroup agent |
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| can pick up the call with #31<ext>. |
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Personal Call | #31 | Pick up the call parked at extension <ext> |
Park Pickup | <ext> | If the call was parked to a workgroup extension, |
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| only a workgroup agent or the user who parked |
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| the call can pick it up with this feature.. |
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| Note: If the extension is a workgroup pilot |
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| number, only a workgroup agent or the |
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| person who parked the call can pick it up. |
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System Call Park | FLASH | Park a call at a public “location” station by enter- |
| #41 | ing FLASH #41. The system announces where |
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| the call is parked (a location number). Calls |
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| parked by a user will ring that user’s extension |
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| upon |
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System Call Park | #41 | Pick up the system parked call at location num- |
Pickup | <loc> | ber <loc> |
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