AltiGen comm AltiServ TM 4.5 manual Flash

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Answering Calls

Feature

Diala

Description

Individual Call

#29

Connects to the local set with extension <ext>.

Pickup

<ext>

Note: For workgroup calls, only a workgroup

 

 

 

 

agent can pick up the call.

 

 

 

System Call

#30

Connects the call of any ringing phone to the

Pickup

 

local set.

(any ringing

 

Note: For workgroup calls, only a workgroup

phone)

 

 

agent can pick up the call.

 

 

 

 

 

Personal Call

FLASH

Parks the call to later pick up from this or

Park

#31, then

another station. Or park the call at a specific sta-

 

hang up;

tion by pressing FLASH #31 and the extension

 

OR

of the other station. You can have up to 50 calls

 

FLASH

parked per station simultaneously. Parked calls

 

#31 <ext>,

ring the extension upon timeout. Timeout time is

 

then hang

configurable, with a default of 2 minutes.

 

up

If you park the call to a workgroup extension,

 

 

only you or the workgroup agents can pick up

 

 

the call with #31 <ext>.

 

 

Note: If you park a call to a workgroup pilot

 

 

number, only you or a workgroup agent

 

 

can pick up the call with #31<ext>.

 

 

 

Personal Call

#31

Pick up the call parked at extension <ext>

Park Pickup

<ext>

If the call was parked to a workgroup extension,

 

 

only a workgroup agent or the user who parked

 

 

the call can pick it up with this feature..

 

 

Note: If the extension is a workgroup pilot

 

 

number, only a workgroup agent or the

 

 

person who parked the call can pick it up.

 

 

 

System Call Park

FLASH

Park a call at a public “location” station by enter-

 

#41

ing FLASH #41. The system announces where

 

 

the call is parked (a location number). Calls

 

 

parked by a user will ring that user’s extension

 

 

upon time-out after 2 minutes.

 

 

 

System Call Park

#41

Pick up the system parked call at location num-

Pickup

<loc>

ber <loc>

 

 

 

16AltiServ User Guide

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Contents AltiServTM4.5 AltiServ Trademarks Contents Using the AltiGen Mail Voice System Using AltiReach AltiServ User Guide Call Management AltiGen Voice Mail System Quick FeaturesMaking Calls Answering CallsOther Features Basic Functions AltiServ Telephone FunctionsTo transfer the currently connected call Putting a Call on HoldTransferring Calls Centrex TransferTransferring Calls to an Auto Attendant Conference CallsTransferring Calls into the AltiGen Voice Mail System Transferring Calls Directly to a User’s Voice MailboxTo park calls ConsultationCall Park Distinctive Call Waiting Tone System Call Park and Silent System Call ParkCall Waiting To answer the callTo answer calls in a Multiple Call Waiting situation Multiple Call WaitingSystem Callback To use the System Callback featureAccount Codes Calling a Remote Number Hop Off Dialing Dialing a Remote AltiServCalling a Remote Extension Directly over IP Calling Remote Auto Attendant or OperatorTo hop onto a remote extension Hop On Dialing to a Remote ExtensionVoice Over IP Trunk Call Support Supported FeaturesTelephone Features Remote Locations IP Dialing Chart Using Feature Codes Flash Ext = extension num. nn = 2-digit num. loc. location num String # Making Calls1Telephone Features Press FLASH, wait for the dial tone, enter #32 Workgroup Supervisor Features2 Workgroup FeaturesFeature Diala Description Feature Status #22 Calls on Hold Operator FeaturesCall Handling and the Auto Attendant Checking the General MailboxOutside Call Blocking Operator Off-lineLogging Feature TipsTo login for the first time For remote login from outside the office Remote LoginTo perform a normal login at your station To login from another station or as a virtual extensionTransfer to AltiGen Voice Mail System Feature About PasswordsListening to Messages AltiGen Voice Mail System Main Menu OptionsAbout Outcalls to Cellular or PCS Phone Numbers Disposing of the MessagesTo send a message Sending MessagesRecording Greetings Personal OptionsMaking a Call from within the AltiGen Voice Mail System To record your Directory Name Changing your PasswordTo Set Message Notification Using Message NotificationAbout the Delivery Number To Set Up a Reminder Call Using Reminder CallsReviewing Scheduled Reminder Calls Feature TipsTo Set Up Call Forwarding Call ForwardingCreating a Distribution List Using Distribution ListsReviewing a Distribution List Editing a Distribution ListDeleting a Distribution List To log on or off an IP extension Dynamic MessagingLog on/off IP Extension Dynamic IP Addressing Only To use Zoomerang ZoomerangCaller’s Options How it Works, with and without Caller IDTo Check Message Status or Delete Messages Private MessagingTo Leave a Private Message AltiGen Voice Mail System Mixed-Media Messaging Accessing AltiGen Voice Mail System Mixed-Media MessagesTo compose a new message To retrieve messages using your multi-media computerRetrieving Messages Composing and Sending MessagesVoice Mail AltiServ User Guide Using AltiReach Main Menu To access and log in to AltiReachRemainder of this chapter describes these functions Forwarding to a Pager Not Recommended Setting Call ManagementForwarding All Calls Email Forwarding Do Not DisturbBusy Call Handling and No Answer Handling Number of Rings Before ForwardingBefore You Set Up ONA One Number Access ONAUsing a Password Accessing One Number Access SetupAltiServ 4.5 User Guide One Number Access Setup bottom Message Notification Message Notification setupStation Speed Dialing setup Station Speed Dialing SetupAltiServ 4.5 User Guide