AltiGen comm AltiServ TM 4.5 manual AltiGen Voice Mail System Mixed-Media Messaging

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•A replay of the message.

•A prompt for you to press 1 to keep the message or 2 to delete it.

AltiGen Voice Mail System Mixed-Media Messaging

The AltiGen Voice Mail System can send and receive communications not only in voice mail but email. The AltiGen Voice Mail System combines different forms of messages into a “package” called a Mixed-Media message. You can save time and money by sending Mixed-Media messages over the Internet to anyone throughout the world with an Internet address, toll free.

Since all messages (voice mail, email or Mixed-Media messages) go into the same AltiGen Voice Mail System mailbox, you need only to check one location for all messages with your multimedia computer.

When away from the office, access Mixed-Media messaging from anywhere using an access line from an Internet provider to download all unretrieved Mixed-Media messages from the AltiGen Voice Mail System Post Office.

Accessing AltiGen Voice Mail System Mixed-Media Messages

In order to access your AltiGen Voice Mail System either in the office or remotely via the Internet, you must configure your email client application (e.g., Netscape Navigator 2.0 and beyond, Eudora, etc.) to recognize your AltiWare server. Please consult the configuration manual that comes with your email client application.

1.Go to the mail server configuration section and enter your AltiWare server’s name or IP address in both SMTP and POP3 server fields (in some cases, this may be the same field).

2.Go to the user configuration section and enter your name, user name, email address, and the reply-to address (usually the same as your email address). The email address is usually your name appended with “@your.domain.name.” Please see your system administrator for your organization’s domain name.

3.Click or select the Get Mail option. Some email client applications may provide a field to cache your email password for the current

Voice Mail

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Contents AltiServTM4.5 AltiServ Trademarks Contents Using the AltiGen Mail Voice System Using AltiReach AltiServ User Guide AltiGen Voice Mail System Quick Features Making CallsAnswering Calls Call ManagementOther Features AltiServ Telephone Functions Basic FunctionsPutting a Call on Hold Transferring CallsCentrex Transfer To transfer the currently connected callConference Calls Transferring Calls into the AltiGen Voice Mail SystemTransferring Calls Directly to a User’s Voice Mailbox Transferring Calls to an Auto AttendantConsultation Call ParkTo park calls System Call Park and Silent System Call Park Call WaitingTo answer the call Distinctive Call Waiting ToneMultiple Call Waiting To answer calls in a Multiple Call Waiting situationTo use the System Callback feature Account CodesSystem Callback Dialing a Remote AltiServ Calling a Remote Extension Directly over IPCalling Remote Auto Attendant or Operator Calling a Remote Number Hop Off DialingHop On Dialing to a Remote Extension To hop onto a remote extensionSupported Features Voice Over IP Trunk Call SupportTelephone Features Remote Locations IP Dialing Chart Using Feature Codes Flash Ext = extension num. nn = 2-digit num. loc. location num Making Calls1 String #Telephone Features Press FLASH, wait for the dial tone, enter #32 Workgroup Features Workgroup Supervisor Features2Feature Diala Description Feature Status #22 Operator Features Call Handling and the Auto AttendantChecking the General Mailbox Calls on HoldOperator Off-line Outside Call BlockingFeature Tips To login for the first timeLogging Remote Login To perform a normal login at your stationTo login from another station or as a virtual extension For remote login from outside the officeAbout Passwords Transfer to AltiGen Voice Mail System FeatureAltiGen Voice Mail System Main Menu Options Listening to MessagesDisposing of the Messages About Outcalls to Cellular or PCS Phone NumbersSending Messages To send a messagePersonal Options Making a Call from within the AltiGen Voice Mail SystemRecording Greetings Changing your Password To record your Directory NameUsing Message Notification About the Delivery NumberTo Set Message Notification Using Reminder Calls To Set Up a Reminder CallFeature Tips To Set Up Call ForwardingCall Forwarding Reviewing Scheduled Reminder CallsUsing Distribution Lists Creating a Distribution ListEditing a Distribution List Deleting a Distribution ListReviewing a Distribution List Dynamic Messaging Log on/off IP Extension Dynamic IP Addressing OnlyTo log on or off an IP extension Zoomerang Caller’s OptionsHow it Works, with and without Caller ID To use ZoomerangPrivate Messaging To Leave a Private MessageTo Check Message Status or Delete Messages Accessing AltiGen Voice Mail System Mixed-Media Messages AltiGen Voice Mail System Mixed-Media MessagingTo retrieve messages using your multi-media computer Retrieving MessagesComposing and Sending Messages To compose a new messageVoice Mail AltiServ User Guide Using AltiReach To access and log in to AltiReach Main MenuRemainder of this chapter describes these functions Setting Call Management Forwarding All CallsForwarding to a Pager Not Recommended Do Not Disturb Busy Call Handling and No Answer HandlingNumber of Rings Before Forwarding Email ForwardingOne Number Access ONA Before You Set Up ONAAccessing One Number Access Setup Using a PasswordAltiServ 4.5 User Guide One Number Access Setup bottom Message Notification setup Message NotificationStation Speed Dialing Setup Station Speed Dialing setupAltiServ 4.5 User Guide