AltiGen comm AltiServ TM 4.5 manual Using the AltiGen Mail Voice System

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AltiGen Voice Mail System Quick Features . . . . . . . . . . . . . . . 18

Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Call Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Workgroup Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Workgroup Supervisor Features. . . . . . . . . . . . . . . . . . . . . . . . . 21

Other Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Operator Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Call Handling and the Auto Attendant . . . . . . . . . . . . . . . . . . . . 23 Checking the General Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . 23 Calls on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Operator Off-line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Outside Call Blocking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

CHAPTER 2

Using the AltiGen Mail Voice System . . . . . . . . . . . . . . . . . .25

Logging In	25
Remote Login	26
About Passwords	27
Transfer to AltiGen Voice Mail System Feature	27

Returning to Auto Attendant from the AltiGen Voice Mail System

27
AltiGen Voice Mail System Main Menu Options	28
Listening to Messages	28
Sending Messages	30
Making a Call from within the AltiGen Voice Mail System . . .	31
Personal Options	31
Recording Greetings	31
Changing your Password	32
Using Message Notification	33
Using Reminder Calls	34
Call Forwarding	35
Feature Tips	35
Using Distribution Lists	36
Log on/off IP Extension (Dynamic IP Addressing Only)	38
Dynamic Messaging	38
Zoomerang	39

2AltiServ User Guide

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Contents AltiServTM4.5 AltiServ Trademarks Contents Using the AltiGen Mail Voice System Using AltiReach AltiServ User Guide Making Calls AltiGen Voice Mail System Quick FeaturesAnswering Calls Call ManagementOther Features Basic Functions AltiServ Telephone FunctionsTransferring Calls Putting a Call on HoldCentrex Transfer To transfer the currently connected callTransferring Calls into the AltiGen Voice Mail System Conference CallsTransferring Calls Directly to a User’s Voice Mailbox Transferring Calls to an Auto AttendantTo park calls ConsultationCall Park Call Waiting System Call Park and Silent System Call ParkTo answer the call Distinctive Call Waiting ToneTo answer calls in a Multiple Call Waiting situation Multiple Call WaitingSystem Callback To use the System Callback featureAccount Codes Calling a Remote Extension Directly over IP Dialing a Remote AltiServCalling Remote Auto Attendant or Operator Calling a Remote Number Hop Off DialingTo hop onto a remote extension Hop On Dialing to a Remote ExtensionVoice Over IP Trunk Call Support Supported FeaturesTelephone Features Remote Locations IP Dialing Chart Using Feature Codes Flash Ext = extension num. nn = 2-digit num. loc. location num String # Making Calls1Telephone Features Press FLASH, wait for the dial tone, enter #32 Workgroup Supervisor Features2 Workgroup FeaturesFeature Diala Description Feature Status #22 Call Handling and the Auto Attendant Operator FeaturesChecking the General Mailbox Calls on HoldOutside Call Blocking Operator Off-lineLogging Feature TipsTo login for the first time To perform a normal login at your station Remote LoginTo login from another station or as a virtual extension For remote login from outside the officeTransfer to AltiGen Voice Mail System Feature About PasswordsListening to Messages AltiGen Voice Mail System Main Menu OptionsAbout Outcalls to Cellular or PCS Phone Numbers Disposing of the MessagesTo send a message Sending MessagesRecording Greetings Personal OptionsMaking a Call from within the AltiGen Voice Mail System To record your Directory Name Changing your PasswordTo Set Message Notification Using Message NotificationAbout the Delivery Number To Set Up a Reminder Call Using Reminder CallsTo Set Up Call Forwarding Feature TipsCall Forwarding Reviewing Scheduled Reminder CallsCreating a Distribution List Using Distribution ListsReviewing a Distribution List Editing a Distribution ListDeleting a Distribution List To log on or off an IP extension Dynamic MessagingLog on/off IP Extension Dynamic IP Addressing Only Caller’s Options ZoomerangHow it Works, with and without Caller ID To use ZoomerangTo Check Message Status or Delete Messages Private MessagingTo Leave a Private Message AltiGen Voice Mail System Mixed-Media Messaging Accessing AltiGen Voice Mail System Mixed-Media MessagesRetrieving Messages To retrieve messages using your multi-media computerComposing and Sending Messages To compose a new messageVoice Mail AltiServ User Guide Using AltiReach Main Menu To access and log in to AltiReachRemainder of this chapter describes these functions Forwarding to a Pager Not Recommended Setting Call ManagementForwarding All Calls Busy Call Handling and No Answer Handling Do Not DisturbNumber of Rings Before Forwarding Email ForwardingBefore You Set Up ONA One Number Access ONAUsing a Password Accessing One Number Access SetupAltiServ 4.5 User Guide One Number Access Setup bottom Message Notification Message Notification setupStation Speed Dialing setup Station Speed Dialing SetupAltiServ 4.5 User Guide