AltiGen comm AltiServ TM 4.5 manual About Passwords, Transfer to AltiGen Voice Mail System Feature

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About Passwords

A valid password must be 4 to 8 digits in length, and different from your extension number. It can contain numbers or letters A- Z. The letters map to numbers as follows:

Numbers	Letters
2	A, B, C, a, b, c
3	D, E, F, d, e, f
4	G, H, I, g, h, i
5	J, K, L, j, k, l
6	M, N, O, m, n, o

Numbers	Letters
7	P, R, S, p, r, s
8	T, U, V, t, u, v
9	W, X, Y, w, x, y
1	Q, Z, q, z

Transfer to AltiGen Voice Mail System Feature

If the Auto Attendant is not active when you want to login from a remote phone, you must have the operator or any other internal user transfer you into AltiGen Voice Mail System. There are two ways to transfer users into AltiGen Voice Mail System:

•Normally, anyone in the office is able to send an outside user into AltiGen Voice Mail System by pressing FLASH #40 while connected to the user.

•If FLASH is disabled2, you can also login to AltiGen Voice Mail System by pressing * during the voice mail greeting of any extension. If you’re calling your own extension, you then enter your password. If you’re calling someone else’s extension, press # to enter your extension and then your password.

Returning to Auto Attendant from the AltiGen Voice Mail System

After a remote login, you can dial 9 from the main menu to return to the Auto Attendant, provided the Auto Attendant is configured and activated. This allows you to access voice mail and also speak with or leave messages for others on the same phone call. Even if you decide not to leave a message, you can press 9 to return to the Auto Attendant.

2FLASH may be disabled if the operator or user is using any TAPI third party application that does not support it.

Voice Mail

AltiServ User Guide 27

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Contents AltiServTM4.5 AltiServ Trademarks Contents Using the AltiGen Mail Voice System Using AltiReach AltiServ User Guide Answering Calls AltiGen Voice Mail System Quick FeaturesMaking Calls Call ManagementOther Features AltiServ Telephone Functions Basic FunctionsCentrex Transfer Putting a Call on HoldTransferring Calls To transfer the currently connected callTransferring Calls Directly to a User’s Voice Mailbox Conference CallsTransferring Calls into the AltiGen Voice Mail System Transferring Calls to an Auto AttendantCall Park ConsultationTo park calls To answer the call System Call Park and Silent System Call ParkCall Waiting Distinctive Call Waiting ToneMultiple Call Waiting To answer calls in a Multiple Call Waiting situationAccount Codes To use the System Callback featureSystem Callback Calling Remote Auto Attendant or Operator Dialing a Remote AltiServCalling a Remote Extension Directly over IP Calling a Remote Number Hop Off DialingHop On Dialing to a Remote Extension To hop onto a remote extensionSupported Features Voice Over IP Trunk Call SupportTelephone Features Remote Locations IP Dialing Chart Using Feature Codes Flash Ext = extension num. nn = 2-digit num. loc. location num Making Calls1 String #Telephone Features Press FLASH, wait for the dial tone, enter #32 Workgroup Features Workgroup Supervisor Features2Feature Diala Description Feature Status #22 Checking the General Mailbox Operator FeaturesCall Handling and the Auto Attendant Calls on HoldOperator Off-line Outside Call BlockingTo login for the first time Feature TipsLogging To login from another station or as a virtual extension Remote LoginTo perform a normal login at your station For remote login from outside the officeAbout Passwords Transfer to AltiGen Voice Mail System FeatureAltiGen Voice Mail System Main Menu Options Listening to MessagesDisposing of the Messages About Outcalls to Cellular or PCS Phone NumbersSending Messages To send a messageMaking a Call from within the AltiGen Voice Mail System Personal OptionsRecording Greetings Changing your Password To record your Directory NameAbout the Delivery Number Using Message NotificationTo Set Message Notification Using Reminder Calls To Set Up a Reminder CallCall Forwarding Feature TipsTo Set Up Call Forwarding Reviewing Scheduled Reminder CallsUsing Distribution Lists Creating a Distribution ListDeleting a Distribution List Editing a Distribution ListReviewing a Distribution List Log on/off IP Extension Dynamic IP Addressing Only Dynamic MessagingTo log on or off an IP extension How it Works, with and without Caller ID ZoomerangCaller’s Options To use ZoomerangTo Leave a Private Message Private MessagingTo Check Message Status or Delete Messages Accessing AltiGen Voice Mail System Mixed-Media Messages AltiGen Voice Mail System Mixed-Media MessagingComposing and Sending Messages To retrieve messages using your multi-media computerRetrieving Messages To compose a new messageVoice Mail AltiServ User Guide Using AltiReach To access and log in to AltiReach Main MenuRemainder of this chapter describes these functions Forwarding All Calls Setting Call ManagementForwarding to a Pager Not Recommended Number of Rings Before Forwarding Do Not DisturbBusy Call Handling and No Answer Handling Email ForwardingOne Number Access ONA Before You Set Up ONAAccessing One Number Access Setup Using a PasswordAltiServ 4.5 User Guide One Number Access Setup bottom Message Notification setup Message NotificationStation Speed Dialing Setup Station Speed Dialing setupAltiServ 4.5 User Guide