AltiGen comm AltiServ TM 4.5 manual System Call Park and Silent System Call Park, Call Waiting

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•To park the call at another extension, press FLASH # 31 followed by the extension number. For example, to park the call at ext. 487, press FLASH # 31487.

2.To pickup the parked call, press # 31 followed by the extension number of the station where the call is parked.

System Call Park and Silent System Call Park

System Call Park allows the user to park a call at a public “location” by entering FLASH #41. The system announces where the call is parked—a location number. Calls parked by a user will ring that user’s extension after the time-out period expires.

You can enable the Silent System Call Park feature by pressing #73 on your telephone keypad. This feature is used to disable the system from announcing the “location” of a call when using the System Call Park feature. This announcement is sometimes confusing when using graphic interface applications such as AltiConsole rather than using the telephone. It also eliminates having to wait for the location number to be announced before moving on to the next task.

Call Waiting

To use call waiting, it must have been enabled either for the system in the AltiWare Administrator or by the user in AltiReach. The latter is described in “Setting Call Management” on page 44.

If a call comes in while you’re on the phone, the system will beep up to three times over a 24 second period before the call is routed into voice mail.

To answer the call:

1.Press FLASH to put the first call on hold and simultaneously connect to the waiting call.

2.Press FLASH again to return to the first call.

Distinctive Call Waiting Tone

If the Distinctive Call Waiting Tone option is enabled by the system administrator, you may have three different call waiting tones cadences that distinguish the types of calls:

•Internal Call = two tones

•External Call = one tone

Telephone Features

AltiServ User Guide 7

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Contents AltiServTM4.5 AltiServ Trademarks Contents Using the AltiGen Mail Voice System Using AltiReach AltiServ User Guide Answering Calls AltiGen Voice Mail System Quick FeaturesMaking Calls Call ManagementOther Features AltiServ Telephone Functions Basic FunctionsCentrex Transfer Putting a Call on HoldTransferring Calls To transfer the currently connected callTransferring Calls Directly to a User’s Voice Mailbox Conference CallsTransferring Calls into the AltiGen Voice Mail System Transferring Calls to an Auto AttendantTo park calls ConsultationCall Park To answer the call System Call Park and Silent System Call ParkCall Waiting Distinctive Call Waiting ToneMultiple Call Waiting To answer calls in a Multiple Call Waiting situationSystem Callback To use the System Callback featureAccount Codes Calling Remote Auto Attendant or Operator Dialing a Remote AltiServCalling a Remote Extension Directly over IP Calling a Remote Number Hop Off DialingHop On Dialing to a Remote Extension To hop onto a remote extensionSupported Features Voice Over IP Trunk Call SupportTelephone Features Remote Locations IP Dialing Chart Using Feature Codes Flash Ext = extension num. nn = 2-digit num. loc. location num Making Calls1 String #Telephone Features Press FLASH, wait for the dial tone, enter #32 Workgroup Features Workgroup Supervisor Features2Feature Diala Description Feature Status #22 Checking the General Mailbox Operator FeaturesCall Handling and the Auto Attendant Calls on HoldOperator Off-line Outside Call BlockingLogging Feature TipsTo login for the first time To login from another station or as a virtual extension Remote LoginTo perform a normal login at your station For remote login from outside the officeAbout Passwords Transfer to AltiGen Voice Mail System FeatureAltiGen Voice Mail System Main Menu Options Listening to MessagesDisposing of the Messages About Outcalls to Cellular or PCS Phone NumbersSending Messages To send a messageRecording Greetings Personal OptionsMaking a Call from within the AltiGen Voice Mail System Changing your Password To record your Directory NameTo Set Message Notification Using Message NotificationAbout the Delivery Number Using Reminder Calls To Set Up a Reminder CallCall Forwarding Feature TipsTo Set Up Call Forwarding Reviewing Scheduled Reminder CallsUsing Distribution Lists Creating a Distribution ListReviewing a Distribution List Editing a Distribution ListDeleting a Distribution List To log on or off an IP extension Dynamic MessagingLog on/off IP Extension Dynamic IP Addressing Only How it Works, with and without Caller ID ZoomerangCaller’s Options To use ZoomerangTo Check Message Status or Delete Messages Private MessagingTo Leave a Private Message Accessing AltiGen Voice Mail System Mixed-Media Messages AltiGen Voice Mail System Mixed-Media MessagingComposing and Sending Messages To retrieve messages using your multi-media computerRetrieving Messages To compose a new messageVoice Mail AltiServ User Guide Using AltiReach To access and log in to AltiReach Main MenuRemainder of this chapter describes these functions Forwarding to a Pager Not Recommended Setting Call ManagementForwarding All Calls Number of Rings Before Forwarding Do Not DisturbBusy Call Handling and No Answer Handling Email ForwardingOne Number Access ONA Before You Set Up ONAAccessing One Number Access Setup Using a PasswordAltiServ 4.5 User Guide One Number Access Setup bottom Message Notification setup Message NotificationStation Speed Dialing Setup Station Speed Dialing setupAltiServ 4.5 User Guide