AltiGen comm AltiServ TM 4.5 manual Conference Calls, Transferring Calls to an Auto Attendant

3.Once you place the handset back on-hook, the trunk line also drops and Centrex completes the transfer.

Transferring Calls into the AltiGen Voice Mail System

To send an outside call into the AltiGen Mail Voice system, press FLASH

# 4 0.

Transferring Calls Directly to a User’s Voice Mailbox

To transfer a call directly into a user’s voice mail, press FLASH ## and the user’s extension number. When you transfer a call this way, you do not need to set the user’s station on Do-Not-Disturb or wait for the phone to finish ringing.

Transferring Calls to an Auto Attendant

To transfer a call to the Auto Attendant, press FLASH # 15 and the

Auto Attendant number. For example, if 001 is the initial greeting to which you want to send the user, press FLASH # 15001.

Conference Calls

You can place conference calls including up to 5 parties, and you can speak privately with each party before adding them to the conference call. Any internal user is able to add parties to the conference call.

The quality of the conference call depends on the quality of service available with the local telephone company.

To initiate a conference call while connected to the first party:

1.Press FLASH.

2.At the dial tone, dial the next party’s phone number.

3.Wait for the third party to answer and announce the conference call.

4.Press # to put all three parties into the conference call.

5.During conferencing, any internal conference participant may press FLASH, dial the next party’s number, and press # to bring the person into the conferencing session.

There are some system technical restrictions on conference calls.

Telephone Features

AltiServ User Guide 5