AltiGen comm AltiServ TM 4.5 manual Voice Over IP Trunk Call Support, Supported Features

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Voice Over IP Trunk Call Support

If your system is set up with Voice Over IP, you can use the following trunk-related AltiServ features during IP trunk call sessions.

Supported Features

The following features are supported while dialing through IP trunks:

•Incoming and Outgoing Trunk Calls—you must dial the IP trunk access code to make outgoing calls via an IP trunk.

•Call Transfer To and From IP Trunk (Blind and Supervised)— you must dial the IP trunk access code and all necessary prefixes to transfer calls via an IP trunk.

•One Number Access—when entering “outcall” numbers via AltiReach or AltiAdmin, you must add the IP Trunk Access number. For example, if you want AltiServ to dial the extension 300 at a remote AltiServ where the location ID (Dialed Digits) is 1 and the IP trunk access code is 8, you must enter 81300 as the outcall number.

•Message Notification

•Reminder Calls

•Multi-Location Conferencing

•Call Park

•Call Waiting

•Call Forwarding

•Automatic Call Distribution

•Auto Attendant

•System CallBack over IP Trunk

•Calling Out from Voice Mail

•Zoomerang—allows the caller to leave a different extension number as the callback number. If the callback number of a call from another AltiServ is available and automatically captured, AltiServ only announces the extension number but connects to the correct remote AltiServ.

12AltiServ User Guide

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Contents AltiServTM4.5 AltiServ Trademarks Contents Using the AltiGen Mail Voice System Using AltiReach AltiServ User Guide Call Management AltiGen Voice Mail System Quick FeaturesMaking Calls Answering CallsOther Features Basic Functions AltiServ Telephone FunctionsTo transfer the currently connected call Putting a Call on HoldTransferring Calls Centrex TransferTransferring Calls to an Auto Attendant Conference CallsTransferring Calls into the AltiGen Voice Mail System Transferring Calls Directly to a User’s Voice MailboxCall Park ConsultationTo park calls Distinctive Call Waiting Tone System Call Park and Silent System Call ParkCall Waiting To answer the callTo answer calls in a Multiple Call Waiting situation Multiple Call WaitingAccount Codes To use the System Callback featureSystem Callback Calling a Remote Number Hop Off Dialing Dialing a Remote AltiServCalling a Remote Extension Directly over IP Calling Remote Auto Attendant or OperatorTo hop onto a remote extension Hop On Dialing to a Remote ExtensionVoice Over IP Trunk Call Support Supported FeaturesTelephone Features Remote Locations IP Dialing Chart Using Feature Codes Flash Ext = extension num. nn = 2-digit num. loc. location num String # Making Calls1Telephone Features Press FLASH, wait for the dial tone, enter #32 Workgroup Supervisor Features2 Workgroup FeaturesFeature Diala Description Feature Status #22 Calls on Hold Operator FeaturesCall Handling and the Auto Attendant Checking the General MailboxOutside Call Blocking Operator Off-lineTo login for the first time Feature TipsLogging For remote login from outside the office Remote LoginTo perform a normal login at your station To login from another station or as a virtual extensionTransfer to AltiGen Voice Mail System Feature About PasswordsListening to Messages AltiGen Voice Mail System Main Menu OptionsAbout Outcalls to Cellular or PCS Phone Numbers Disposing of the MessagesTo send a message Sending MessagesMaking a Call from within the AltiGen Voice Mail System Personal OptionsRecording Greetings To record your Directory Name Changing your PasswordAbout the Delivery Number Using Message NotificationTo Set Message Notification To Set Up a Reminder Call Using Reminder CallsReviewing Scheduled Reminder Calls Feature TipsTo Set Up Call Forwarding Call ForwardingCreating a Distribution List Using Distribution ListsDeleting a Distribution List Editing a Distribution ListReviewing a Distribution List Log on/off IP Extension Dynamic IP Addressing Only Dynamic MessagingTo log on or off an IP extension To use Zoomerang ZoomerangCaller’s Options How it Works, with and without Caller IDTo Leave a Private Message Private MessagingTo Check Message Status or Delete Messages AltiGen Voice Mail System Mixed-Media Messaging Accessing AltiGen Voice Mail System Mixed-Media MessagesTo compose a new message To retrieve messages using your multi-media computerRetrieving Messages Composing and Sending MessagesVoice Mail AltiServ User Guide Using AltiReach Main Menu To access and log in to AltiReachRemainder of this chapter describes these functions Forwarding All Calls Setting Call ManagementForwarding to a Pager Not Recommended Email Forwarding Do Not DisturbBusy Call Handling and No Answer Handling Number of Rings Before ForwardingBefore You Set Up ONA One Number Access ONAUsing a Password Accessing One Number Access SetupAltiServ 4.5 User Guide One Number Access Setup bottom Message Notification Message Notification setupStation Speed Dialing setup Station Speed Dialing SetupAltiServ 4.5 User Guide